Careers

Geeks2U is Australia's leading provider of onsite computer repairs and technology support for homes and businesses. Our customers absolutely love the service we provide, recommending us to their families and friends and coming back themselves for repeat service, time and time again. Take a look at their testimonials if you think we’re exaggerating!

We fix computers @ the home and office. Our services include hardware and software repairs, system security solutions, wireless and wired network installations, virus and spyware prevention and removal, data backup and recovery solutions and just about any other type of computer support our customers require.

To help support our rapid growth, we’re constantly on the lookout for enthusiastic, hardworking people with a passion for both technology and customer service. If that sounds like you and you’re keen to join one of Australia’s most dynamic companies, check out our available positions below.

Positions

Customer Service Specialist

As all of our business is generated by customers contacting our call centre, the efficiency, warmth and charm of our Customer Service Specialists is absolutely crucial to our ongoing success.

As a Customer Service Specialist at Geeks2U, you will be based in our national headquarters adjacent to Westfield Hornsby (NSW) and enjoy working in a fun and close-knit team providing back-office support for our field technicians around the country. Duties include:

• answering inbound calls generated from our advertising;
• communicating effectively to collect information from the customer and providing accurate and necessary information to the customer;
• coordinating service appointments;
• dispatching the appointments to technicians in the field via wireless technology;
• monitoring the process from start to finish;
• providing friendly, courteous customer service to customers and field technicians;
• assisting with general office duties.

Requirements: Most important is an unfailingly bright, cheerful personality with a willing, helpful attitude. Good PC skills are also a must.

Naturally, wages and incentives are generous to attract the best candidates. Other benefits include casual dress code, staff discounts on all of our products and services, fresh seasonal fruit to snack on during the day, a funky break-out area to 'refresh' and regular team functions.

Our rapidly expanding organisation also provides great opportunities for your future personal growth and career development.

Field Technician

Our Field Technicians are the absolute lifeblood of our business. They deliver the outstanding onsite service at homes and offices which ensures our customers return again and again. We are actively seeking both full-time and sub-contractor technicians in all Australian cities.

As a Geeks2U Technician you will delight customers with your efficiency, warmth and technical expertise whilst enjoying the full support of our close-knit back-office team.

The right candidates will have:

• 3 or more years experience in the desktop support field and a proven-track record in troubleshooting, repairing and providing support for computers (PC and/or Apple) along with networks in both home and office environments
• Relevant IT qualifications/certifications
• Sound troubleshooting skills
• Exceptional customer service skills and the ability to explain technical issues in basic "plain English" terms
• Excellent organisation and time-management skills

Apply

If you like the sound of either of these opportunities and you fit the bill, submit your application using the form below. Please note that only shortlisted candidates will be contacted.

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