Geeks2U Technician of the Month

A well-rounded computer technician, Steve Vass has several years' experience in IT solutions. Coming to us from a position where he provided onsite support, troubleshooting and repair of computer hardware and software issues and speaking with customers about their computer issues, he is a great addition to the Geeks2U team.
After earning a Certificate IV in Information Technology, he increased in knowledge in system support, system technologies and computer repair, specializing in COMPAQ systems. He went on to join a support team, providing desktop support, installation of Windows components and computer parts, and installation and configuration of Internet connections.
From providing customer support, Steve advanced to troubleshooting hardware and software issues as a computer repair technician, where he gained a wide range of experience in customer relations, onsite computer repair, technical support and configuration issues and virus or spyware removal.
Shortly before joining us, he further enriched his knowledge base as owner of a computer shop that sold new computers, made needed repairs and upgrades, removed viruses and spyware and set up wireless networks. As owner, Steve spoke to customers on a daily basis, translating technical computer jargon into plain, understandable English. He also trained new users and fixed computer problems, as well as offered telephone support.
Steve's background of helping customers, combined with his extensive IT knowledge, has made him adept at providing support and technical know-how in an uncomplicated, non-technical and friendly manner.
His IT skills include, but are not limited to:
- Windows desktop support
- Antivirus/ Spyware/ Firewalls
- Wireless networking
- Resolution of configuration issues
- Installation of various operating systems