The future of TV is nearly here, but it won’t be “free”

Chances are reasonably good that you’re a pay TV subscriber, or know someone who is. If you’re not, the odds are pretty high you’ve invested in a digital set top box (or digital ready TV). The bad old days of 1-5 channels (depending on where you live) are truly behind us. Meanwhile, both free to air and pay TV are gearing up for the next “big thing”. It’s not digital TV as the Freeview ads would have you believe it, but instead direct TV delivery over the Internet, sometimes referred to as IPTV.

You can already get a taste of how IPTV could work through services like Channel 7’s Plus7, Channel 9’s Fixplay, Foxtel’s Downloads and ABC TV’s iView platforms. They’re not even limited to your internet-connected computer, with several TV makers offering Channel 7 options, and ABC’s iView available through the Playstation 3 console. Fire up a web browser and go to the relevant site and a wealth of Internet-delivered TV goodies are yours for the viewing.

There’s a couple of minor catches with these approaches. First of all, they play pretty much exclusively in the “catch up” space. Most of them work off time limited availability of recently run programs. Great if you’ve missed the last episode of 24, but only within a week or two. Some older programs are available on a consistent basis, but the quality varies. Not so much the quality of the programs, as tastes may vary, but the quality of the encoding used to convert them. Sitting down with Channel 7’s Plus7 to enjoy an episode or two of the genuinely classic Father Ted, I couldn’t help but notice a lot of blockiness and digital artefacts making the experience a lot less compelling than it should be.

There are solutions on the horizon that may fix the “Catch Up” nature of these services. A company called FetchTV is promising up to 20 channels and a video on demand service over the Internet to be launching this year. iiNet’s already signed up to deliver the service, which is expected to cost “under $30″ per month. $30 per month might sound like a lot for Internet-delivered TV, and they’ll certainly have to iron out quality and speed of delivery issues, especially with the woeful speeds that many Australians have to suffer through.

The big issue with IPTV is that you’re likely to be paying for it either way. iiNet’s said that they won’t count FetchTV content against a user’s data cap, but then they’ll be getting $30 (or more) of your hard earned cash upfront.  A handful of ISPs (including Internode, iPrimus, Adam and iiNet) offer iView unmetered, but it’s really the exception rather than the rule. For everyone else’s services, you’ll pay in the form of your data allowance. A typical program may chew up hundreds of megabytes of download allowance, but as they’re really streaming rather than downloading, you’ll be using up that data without being able to easily re-watch downloads at a later date. If you’re on a plan that charges for excess data, that could get expensive fast, and even those on capped plans that drop speed may find a large part of their month’s service at crawling rates if they get too keen on Desperate Housewives.

Can you get ISP satisfaction?

Internet connectivity is everywhere you look, from PCs to smart phones to games consoles, whether it’s delivered over cables, phone lines or even wirelessly. For most of us, we don’t really think about our Internet Service Provider (ISP) except in two key areas. Firstly, there’s the time when we’ve got to pay the bill, although with bundling and direct debits quite normal for most ISPs you may never even think about that. Competition is still fierce and the price of both wireless and fixed line broadband services still continues to tumble on a per-gigabyte basis.

The other time, of course, is when things go wrong. When your connection is slow, flaky, or worst of all inexplicably “down”, you’re going to want to know why, and fast. Quite how your ISP responds (if they respond at all) will form a big part of how you relate to them, as beyond picking your plan details, it’s the primary time that you do relate to them at all. If the support person has an impenetrable accent, a poor line connection, baffles you with jargon or rigidly sticks to a support script that doesn’t help you in the least, it can quickly get annoying.

A recent Roy Morgan poll of ISP Satisfaction ratings reveals some interesting figures.  Overall, ISPs must be getting something right. In the six month period from July to December 2009, 73.3% of surveyed customers were at least “satisfied”. Of those, 43.7 were “Fairly Satisfied” and 29.6%” were “Very Satisfied”. Breaking it out into the actual providers reveals a lot more detail. Internode (90.3% satisfied) and iiNet (86.8%) customers seemed happiest with their service.

The wooden spoons — those ISPs whose customers fell below the 73.3% industry average — fared worse. Amongst the major players, these included dodo (66.9%), Telstra BigPond (66.1%) and iPrimus (65.1%). The interesting thing there is the gap between the the bottom rung and top rung, which Roy Morgan notes is higher than in other service industries. In other words, where you might expect a small gap between ISPs depending on how cranky given customers were, it’s odd that it’s this large. Either the good guys are exceptionally good, or the bad guys are doing particularly poorly. Telstra’s a particularly interesting case, as they’ve still got the lion’s share of the overall market. Are Telstra customers more irritable with some facet of their service, or does the number of customers give rise to a higher level of “squeaky wheel” dissatisfaction?

So what can an ISP do to “improve” customer satisfaction, given that in an ideal world, the only time you’d even notice your ISP is if they improved your service?

What will your next digital camera be?

Digital cameras have rendered the humble old box brownie all but obsolete. You probably own multiple digital cameras, especially once your mobile phone is taken into consideration. Beyond the race to cram more and more megapixels into compact cameras — a fairly useless activity once you get beyond around 8 megapixels unless you need to shoot outdoor advertising posters — there are limits to what a compact camera can do.  The compact digital you most likely own is fine for taking happy snap style shots, and if you’re lucky, you may end up with some really nice photos. But what do you do if you want a little bit more control over your images?

The traditional answer would have been to step up from the box brownie style of a compact digital to a Digital Single Lens Reflex (DSLR) camera. These allow for discrete image processing steps, multiple lenses — both for zoom/macro/fixed focus work and for specific effects such as fisheye or tilt shift lens photography — but have always had a few particular problems for novices wanting a little more power. For a start, DSLRs are pretty expensive. This has changed in recent years; you can typically pick up a DSLR body from companies such as Nikon or Canon for under a thousand dollars, but lenses can often cost a great deal more. The learning curve on a DSLR is pretty sharp, and most DSLRs are solidly built and therefore heavy, which limits their portability. You’re much less likely to take a DSLR out for a quick shot of your nephews on a swing if it takes five minutes to set up and take the shot.

There is a middle way emerging that promises some of the fine control and lens swapping ability of DSLRs without all of the challenging complexity or higher price of a DSLR. These mini DSLRs — often referred to as micro 4/3rds cameras (http://en.wikipedia.org/wiki/Micro_Four_Thirds_system) are cheaper and smaller than a DSLR with a reasonable amount of the power that DSLRs offer. Not all of these compact DSLRs are actually Micro 4/3rds cameras, though. I recently had a chance to have a field test at Taronga Zoo with Samsung’s recently released $899 NX10 camera, which uses a full APS-C sensor, such as you’d find on a “full” DSLR, but with a mirror-less design that makes the camera body a lot smaller, and therefore a lot more portable. I do know my way around a DSLR to a fair extent, but even I came away impressed with the quick and easy shots I could take.

So they’re typically cheaper than DSLRs and more powerful than compact digital models. What’s the downside of opting for a Micro 4/3rds style camera? Well, you do get the flexibility of being able to change lenses that are typically going to be a lot cheaper than their DSLR equivalents, but in most cases you’re limited to the lenses produced for that camera series. Some Micro 4/3rds cameras do allow for additional lens types to be fitted via adaptors, but often with some specific features such as auto focusing removed. By contrast, if you buy a “Full” DSLR, you’ll be able to change out the main camera “body” but keep using the same lenses year in and year out, taking advantage of the new body features each time. As a stepping stone up in your photographic knowledge, or a gift for somebody wanting a little more than a compact can offer, they’re a good alternative.

Remember when tech did one thing well?

Well, forget about it. It’s abundantly clear that, for better or worse, tech gear is going to be loaded with as many features as possible, whether or not they serve a useful purpose. Sometimes they do, and sometimes they don’t, but there’s no shortage of multi-purpose devices.

The most obvious upcoming example of this would have to be Apple’s iPad, but here in Australia we’ll have to wait a while to properly assess how well or poorly it handles the multi-function job of ebook reader, music player, web browser and portable Street Fighter IV machine. Apple announced mid-April that the originally touted “late April” release date was going to slip to late May, because it had sold so well in the US. We’re even meant to be happy about this. The official statement from Apple reads:

“We know that many international customers waiting to buy an iPad will be disappointed by this news, but we hope they will be pleased to learn the reason—the iPad is a runaway success in the US thus far.”

Yeah, whatever. Some companies are just plain weird.

The iPad isn’t the only converged device on the block, however. The most obvious tech area where converged devices play is in home modems and routers. The combination of router and modem’s something that most vendors have offered for some time, and there’s an emerging trend to add even more functionality to the router, including USB ports for sharing printers or files, VoIP compatibility and even inbuilt displays to give to an instant health check of your network and Internet connection.

Telstra’s also just taken the wraps off its latest converged device, the T-Hub. Looking rather like an iPad on steroids, it combines a DECT wireless phone and base station with a Tablet-style device that can be used for making calls, keeping up with social media contacts, texting and photo display.

It’s a neat idea, and it’s certainly capable of a lot more than a standard phone handset is, but at the same time, it encapsulates the dangers of converged devices. Yes, it’ll do a lot. But it’s limited only to Telstra customers who also have BigPond accounts. It’s limited to the applications that Telstra’s got pre-loaded onto it, and naturally Telstra applications predominate. Quite how well it’ll handle complex Web pages, such as those with forms or Flash is entirely unclear.

Finally — and this is the real catch of a converged tech device — it’s a putting all your eggs in one basket style device. If it goes awry, as tech is wont to do, then there goes your phone line. Your photo frame. Your easy Net tablet.

That’s not to say it’s a bad buy per se. It’s worth balancing the convenience of a converged device — fewer boxes to manage, a single interface to deal with — against the issues that it may introduce if things go wrong, or if you work out that there’s a feature that it doesn’t do as well as a dedicated device may have.