Geeks2U Promise
We guarantee you'll love our fast, friendly service - or we'll refund your money.  
133,572 Happy Customers & Counting
Need tech support?
1300 769 448
Extended hours, 7 days a week
Home  /  geekspeak  /  Don’t let your telco bully you into switching to the NBN

Don’t let your telco bully you into switching to the NBN

You don’t need to stick with your current Internet Service Provider when you switch across to the National Broadband Network, but your ISP will do its best to twist your arm.

While the NBN aims to offer many Australians decent broadband for the first time, for the country’s ISPs it’s a once-in-a-generation game of musical chairs. They want to ensure that you’re their customer when the music stops and you’re hooked up to the NBN – knowing that once you’re on the NBN you’ll probably never change ISP again. This means that the big providers like Telstra, Optus and TPG potentially have a lot to lose.

Optus has been in the papers recently for its heavy-handed tactics when it comes to moving customers across to the NBN. While NBN has promised that homes have 18 months to switch to the NBN once it’s declared Ready For Service in their street, Optus is rushing to push customers off its HFC cable network to the NBN so Optus can shut down its cable network.

By threatening customers with a tight 30-day switch over deadline and the fear of forever losing their home phone number, Optus is ensuring they re-sign as an Optus NBN customer before they’ve had a chance to consider the alternatives. After bowing to public pressure Optus is now offering a 90-day switch over window, but its sales people are still doing their best to coerce customers into sticking with Optus when they move to the NBN.

While Optus was caught red-handed, it’s not the only ISP pressuring its customers to remain loyal when they move across to the NBN. Some are also threatening customers with unreasonable disconnection deadlines, and they’ll soon find their tactics exposed in the media.

ISPs are also being more subtle, using the carrot rather than the stick. For example they’re doing their best to sign up customers on long-term contracts just before the NBN reaches your street. This way you have no choice but to stay with the same provider when you move onto the NBN, unless you want to pay to break your contract. They also offer set-top boxes and other hardwire locked to their services, rendering them useless if you move to another ISP.

It’s worth looking at the NBN rollout schedule. If the NBN is coming to your street in the next year or two then you should think twice about signing up for a new long-term contract with your current ISP, unless you’re absolutely sure you want to stick with them when it’s time to move to the NBN.

As the switch over gets closer you’ll be harassed by lots of ISPs offering amazing deals over your current broadband connection, such as ADSL, but they’re in it for the long haul. It might be a great short-term deal, but the goal is to ensure that you’re stuck with them when the NBN reaches your door.

Meanwhile your ISP will do everything it can to make you stay. If it goes too far, don’t hesitate to contact the Telecommunications Industry Ombudsman. Don’t let any service provider use strong-arm tactics to lock you in.


Recent News

It’s incredible to see how far we’ve come from even just 10 years ago in terms of home networking. Back then, Telstra’s pay TV channels and its T-Box Digital Video Recorder were all the rage and ‘internet-ready’ devices weren’t as accessible as they are today. While the ways in which and the ease at which

This week, Apple released an update to its macOS operating system to macOS Big Sur 11.5.1. Unusually for Apple, it detailed exactly what kind of security issue it relates to. Specifically, it patches a hole that would allow attackers to execute arbitrary code with kernel privileges. If that sounds like so much techno-mumbo-jumbo to you,

I’ve not had a standard landline in my home for quite some time now. Partly that was because I very much did switch over to using my smartphone a great deal more over time. Mostly, however, it was because getting rid of it was one of the simplest ways to cut off those interminable “support

Social media can be a huge force for change, and in these times where many of us are bouncing in and out of lockdowns, also a vital lifeline for communication on everything from important matters to the wildly trivial. We’re all allowed our personal obsessions, after all. However, many of us don’t think about the

Coronavirus (COVID-19) Update

Learn about the precautions we are taking and our new contactless pick-up and remote service options. Read More
Get help setting up your home office or homework area today. Learn More