The internet has changed the way that we communicate, work, play and socialise. Now it’s going to allow us to offer you support via Google’s all-new Helpouts.
We’re very proud of what we already do to help you keep your computers running at their best, and we’re especially proud to announce that from today we’ll be adding to our services by offering live and personalised video help via Helpouts.
Helpouts is a new product being introduced by Google that offers the ability to provide paid personalised help over web-based video. We’re very pleased and excited to be working with Google for the launch of Helpouts.
The core message of Helpouts is that it’s all really about helping people to help each other, and that’s a mission we can very comfortably get behind, because it’s exactly what we do each and every day when we send a physical Geek out to help you with your IT issues. Helpouts allows us to take the Geeks2U service fully into the digital world.
One of the most exciting aspects of Helpouts for us is that it allows us to take our expertise worldwide, so no matter where you are on the planet, we can offer help.
We’ll offer Geeks2U Helpouts during standard Australian business hours, but that means if you’re holidaying in the UK or on business in the US, there are plenty of hours where we’ll be open to assist you through the seamless Helpouts interface, including into the evening in some locations thanks to the time difference.
For us, Helpouts allows us to expand the parameters of our business to the worldwide stage. For you, it means that you can get help not just when you need it, but on the device that you need it on across an even wider area.
Helpouts has plenty of flexibility when it comes to the actual service. We’ll be able to assist you through Google Helpouts direct to your tablet, smartphone or personal computer no matter where you are. Of course, if you need an onsite technician, we’ll still be visiting all of our customers at their homes and offices to provide the same personal service we’ve always offered.
We look forward to offering a wide variety of services via Helpouts. If you need help speeding up your computer, whether that’s optimising startup/shutdown processes, cleaning up disk space or removing unwanted programs, we’ll have experts to hand to guide you through it.
If you’re concerned about viruses and malware, we can help to remove any nasties lurking on your devices as well as installing and updating your anti-virus software. If your needs are more at the setup stage, we’re ready to help you set up a wireless network, printer or a brand new computer.
Helpouts is still an emerging product for Google, and that means that the best is yet to come. Helpouts will evolve and grow over time, and we look forward to using it to do what we do best — which is keep your technology working for you as simply and easily as possible.