Geeks2U Promise
We guarantee you'll love our fast, friendly service - or we'll refund your money.  
133,572 Happy Customers & Counting
Need tech support?
1300 769 448
Extended hours, 7 days a week
Home  /  geekspeak  /  High-tech greeters offer more than a smile

High-tech greeters offer more than a smile

Rather than just welcoming people to your store, front door greeters armed with mobile credit card readers can happily process payments and send satisfied customers on their way.

Store greeters have become a common sight in Australia over the last few years, with staff members standing at the entrance to welcome customers, point them in the right direction, and make a good first impression.

You could argue greeters lead to the occasional lost sale as customers spend less time wandering the aisles but their presence at the front door also helps curb shoplifting without the need to post a less than friendly looking security guard.

Greeters are primarily all about customer satisfaction but apart from a friendly smile, they can also play a much more hands on role in keeping customers happy.

Look closely and you’ll notice that a growing number of store greeters are equipped with mobile credit card readers, which are becoming a lot more cost-effective even for small businesses. These staff also wear a tiny receipt printer on their hip, a telltale sign that they’re open for business.

Trendy retail chains like Apple have equipped staff with card readers for some time, so they can swap the front counter for a new-age retail experience, but it’s also happening in more traditional retail environments in order to facilitate quick sales and ease queues at the checkout.

You might not pick up on it at first, if you’re in the habit of grabbing what you need off the shelves and heading straight to the counter.

But if your trip to the counter takes you past the entrance and the greeter can see you’re only carrying a few items, they might politely ask “paper or plastic?” and whip out their card reader to process the transaction on the spot.

Of course, it’s not a great fit for every retail environment and there might be challenges linking into the point-of-sale system.

You also need to question whether there’s a downside in letting customers bypass the counter, potentially losing an opportunity to up sell or forgoing other important interactions.

You’re unlikely to be befriended by a smiling greeter at a Ferrari dealership happy to swipe your card and send you on your way. But it’s a perfect arrangement if you need to grab office supplies at lunchtime and can’t afford to get stuck in the queue.

If you’re in and out quickly then you’re more likely to come back the next time you need printer paper in a hurry.

If you operate in an environment where a quick sale is a good sale then high-tech greeters might be a great way to keep your customers satisfied and coming back for more.


Recent News

Google recently updated the smaller of its two smart displays, the Google Nest Hub, with a 2nd generation model that doesn’t change much visually if you’ve ever seen the original model. For those coming to the party late, Smart Displays are effectively smart speakers – think devices like the Google Nest Mini, Amazon’s Echo speakers

As our lives become increasingly more remote and location independent, the need for mobile devices is on the rise. Many Australians enjoy using multiple mobile devices – such as a smartphone, tablet and computer – to live their lives. Whether it’s responding to work emails, transferring money to a friend or tracking your steps on

Ever since Microsoft released Windows 10 – which was, astonishingly, all the way back in mid-2015 – the company has resisted the urge to shift to Windows 11, or indeed any other full “update” to Windows over that time. That’s a long time in the Windows world; after all, the predecessor version of Windows 10,

Samsung recently sent me one of its lower-cost SSD drives, the Samsung SSD 980 NVMe M.2 to test out. Drives like this one are designed for PC builders and upgraders looking to eke out as much performance from their PCs as possible, but I was curious to see what kind of impact it might have

Coronavirus (COVID-19) Update

Learn about the precautions we are taking and our new contactless pick-up and remote service options. Read More
Get help setting up your home office or homework area today. Learn More