Geeks2U Promise
We guarantee you'll love our fast, friendly service - or we'll refund your money.  
133,572 Happy Customers & Counting
Need tech support?
1300 769 448
Extended hours, 7 days a week
Home  /  geekspeak  /  How to Choose a Good ISP

How to Choose a Good ISP

Tags : 

An Internet Service Provider (ISP) is a company that brings internet access into your home or office. You can think of this very much like the company that brings phone service or cable TV into your home. As a consumer, you should expect an ISP to give you very little interruption of your service as possible. When their service is working, it’s called “up time”. When the system is down for any reason, it is called “down time”.

You won’t see a lot of what your ISP does, but you will feel the results. An ISP, among other things, will monitor their service for outages and maintain their equipment so that you get the service you hard earned cash has paid for. Some of the things your ISP will do for you is route emails to you (if you are using an email address that they provided you) and perhaps store your emails on their servers. Therefore, it is important to work with a company that you trust. Friends can give you a good idea of what ISPs have worked well for them.

When it comes to ensuring that you are satisfied with your ISP, you must find a company that has good “up time” coupled with excellent customer service. If you need to speak to them for any reason, you want a company that values you as a customer and that has a helpful attitude. In many cases, you can get a very good sense of how your company values customer service by your very first contact with them.

The questions to ask yourself when dealing with an ISP the first time are: How quickly did they answer the phone? Were they able to clearly and competently answer ALL of your questions? If a person understands the technology they are working with, they will be able to answer your questions. Did they rush you off the phone? This can sometimes be an indicator that they are understaffed and have other ringing lines that they have to get to.

Customer service reflects the level to which a company is willing to take responsibility for what happens with their service. If their service crashes, will they be ready to rectify it quickly, and will that be a priority? Will they monitor their service with diligence?

You can have a local ISP which will most likely be a small, local business. There are also some ISPs that are huge, International corporations. They can often offer you more for less however the whole process is very impersonal and can be quite frustrating and limiting for the novice.

FacebookTwitterGoogle+Share

Recent News

world

The ambition behind Google’s Street View was (originally) to provide a little more human context to people’s map searches. It’s all very good to say that a journey will take so many minutes, or that you need to make this sequence of turns in order to get to your destination, but it’s long been a… More 

snapdragon

Ever since the computer market shifted from desktop PCs to laptops, there’s been a significant balancing act going on between the needs of computer users for processing power to run programs, and the needs of those same users for battery power to keep their laptops going. At a simplified level, the harder you push a… More 

Apple-Apple

For the longest time, the generally accepted knowledge was that Apple’s Mac computers didn’t get malware or viruses. Apple even went so far as to mock its PC opposition in the famous “Mac vs PC” ads for the issues they had around security and malware, to a fairly solid effect. While Apple’s Macs do still… More 

intel

Quite often these days when we hear about a major security flaw, it’s to do with the underlying software that we’re running on our PCs, whether it’s a dodgy browser exploit, some kind of flaw in productivity software or even “free” content sites that are awash with malware. It’s not quite so often that we… More