Geeks2U Promise
We guarantee you'll love our fast, friendly service - or we'll refund your money.  
133,572 Happy Customers & Counting
Need tech support?
1300 769 448
Extended hours, 7 days a week
Home  /  geekspeak  /  How to Choose a Good ISP

How to Choose a Good ISP

Tags : 

An Internet Service Provider (ISP) is a company that brings internet access into your home or office. You can think of this very much like the company that brings phone service or cable TV into your home. As a consumer, you should expect an ISP to give you very little interruption of your service as possible. When their service is working, it’s called “up time”. When the system is down for any reason, it is called “down time”.

You won’t see a lot of what your ISP does, but you will feel the results. An ISP, among other things, will monitor their service for outages and maintain their equipment so that you get the service you hard earned cash has paid for. Some of the things your ISP will do for you is route emails to you (if you are using an email address that they provided you) and perhaps store your emails on their servers. Therefore, it is important to work with a company that you trust. Friends can give you a good idea of what ISPs have worked well for them.

When it comes to ensuring that you are satisfied with your ISP, you must find a company that has good “up time” coupled with excellent customer service. If you need to speak to them for any reason, you want a company that values you as a customer and that has a helpful attitude. In many cases, you can get a very good sense of how your company values customer service by your very first contact with them.

The questions to ask yourself when dealing with an ISP the first time are: How quickly did they answer the phone? Were they able to clearly and competently answer ALL of your questions? If a person understands the technology they are working with, they will be able to answer your questions. Did they rush you off the phone? This can sometimes be an indicator that they are understaffed and have other ringing lines that they have to get to.

Customer service reflects the level to which a company is willing to take responsibility for what happens with their service. If their service crashes, will they be ready to rectify it quickly, and will that be a priority? Will they monitor their service with diligence?

You can have a local ISP which will most likely be a small, local business. There are also some ISPs that are huge, International corporations. They can often offer you more for less however the whole process is very impersonal and can be quite frustrating and limiting for the novice.


Recent News

Social media can be a huge force for change, and in these times where many of us are bouncing in and out of lockdowns, also a vital lifeline for communication on everything from important matters to the wildly trivial. We’re all allowed our personal obsessions, after all. However, many of us don’t think about the

Microsoft recently released its first public-facing beta version of the Windows 11 operating system that it will ship later this year. You’ve got to be signed up to its Windows Insider program to get it – and be willing to accept a little risk in terms of unstable operating systems – but then this is

Telstra recently announced that its 5G coverage for its mobile phone network covers around 75% of the Australian population. It’s also announced the “longest” (as in range) 5G phone call in the world, spanning some 113km in Gippsland. Meanwhile, rival telco Optus has claimed that it’s hit 300mbps upstream on trials of its emerging mmWave

Microsoft recently announced its next generation of the Windows operating system, Windows 11. If you’re thinking that seems odd given it did announce some years back that Windows 10 would be the “final” version of Windows, you’re not alone. For many years now, Microsoft’s simply provided Windows 10 updates rather than “new” versions of Windows,

Coronavirus (COVID-19) Update

Learn about the precautions we are taking and our new contactless pick-up and remote service options. Read More
Get help setting up your home office or homework area today. Learn More