Geeks2U Promise
We guarantee you'll love our fast, friendly service - or we'll refund your money.  
133,572 Happy Customers & Counting
Need tech support?
1300 769 448
Extended hours, 7 days a week
Home  /  geekspeak  /  How to Choose a Good ISP

How to Choose a Good ISP

Tags : 

An Internet Service Provider (ISP) is a company that brings internet access into your home or office. You can think of this very much like the company that brings phone service or cable TV into your home. As a consumer, you should expect an ISP to give you very little interruption of your service as possible. When their service is working, it’s called “up time”. When the system is down for any reason, it is called “down time”.

You won’t see a lot of what your ISP does, but you will feel the results. An ISP, among other things, will monitor their service for outages and maintain their equipment so that you get the service you hard earned cash has paid for. Some of the things your ISP will do for you is route emails to you (if you are using an email address that they provided you) and perhaps store your emails on their servers. Therefore, it is important to work with a company that you trust. Friends can give you a good idea of what ISPs have worked well for them.

When it comes to ensuring that you are satisfied with your ISP, you must find a company that has good “up time” coupled with excellent customer service. If you need to speak to them for any reason, you want a company that values you as a customer and that has a helpful attitude. In many cases, you can get a very good sense of how your company values customer service by your very first contact with them.

The questions to ask yourself when dealing with an ISP the first time are: How quickly did they answer the phone? Were they able to clearly and competently answer ALL of your questions? If a person understands the technology they are working with, they will be able to answer your questions. Did they rush you off the phone? This can sometimes be an indicator that they are understaffed and have other ringing lines that they have to get to.

Customer service reflects the level to which a company is willing to take responsibility for what happens with their service. If their service crashes, will they be ready to rectify it quickly, and will that be a priority? Will they monitor their service with diligence?

You can have a local ISP which will most likely be a small, local business. There are also some ISPs that are huge, International corporations. They can often offer you more for less however the whole process is very impersonal and can be quite frustrating and limiting for the novice.


Recent News

Apple typically holds a launch event in September for its new model iPhones. Whenever those new phones launch is when the new versions of its mobile operating systems launch as well. They all used to be called “iOS”, but this now encompasses iPadOS, watchOS, and tvOS. iOS itself covers phones and iPod Touch only. Usually,

Chromebooks are laptops that use Google’s Chrome browser as the basis for their operating system. We’ve discussed them before but to date most of the models sold in Australia have tended to be low cost models pitched at the education market. As a much more controlled computer there’s less that can go wrong with a

When Apple announced recently that it was going to shift from producing computers using Intel processors to its own “Apple Silicon” it also said that it would still produce some Macs with Intel inside over the next couple of years. That’s just what’s happened with the very first Mac Apple’s released since dropping its Apple

We live in an age where it’s absolutely assumed that the vast majority of your interactions with computers will be with visual interfaces – strictly speaking Graphical User Interfaces if you want to get on the jargon bandwagon – but it certainly wasn’t always that way. To get to the touch, voice and mouse-activated interfaces

Coronavirus (COVID-19) Update

Learn about the precautions we are taking and our new contactless pick-up and remote service options. Read More
Get help setting up your home office or homework area today. Learn More