Geeks2U Promise
We guarantee you'll love our fast, friendly service - or we'll refund your money.  
133,572 Happy Customers & Counting
Need tech support?
1300 769 448
Extended hours, 7 days a week
Home  /  geekspeak  /  Shop online, pickup in-store – the perfect compromise?

Shop online, pickup in-store – the perfect compromise?

Do you walk the digital aisles but then drive to the counter?

I’ve been shopping online for years but I’ve always had my purchases posted to me. I have the luxury of a separate mailing address in the city, with staff who will sign for parcels, so I don’t need to wait at home by the front door for couriers. If you work in an office you probably take advantage of the mailroom and occasionally have your online shopping delivered to work.

When I need to buy something I always turn to the internet first. When it comes to visiting a physical shopping centre, my motto is “get in, get what you want and get the hell out”. Wherever possible I do my research online and then decide whether it’s cheaper and more convenient to buy online or in the store. If I am going to the store, I call ahead to see if it’s in stock so I don’t waste time wandering the aisles searching for something which isn’t there. Even when I buy fish and chips for dinner I ring ahead to save time and then walk straight past all the people waiting in the shop for their chips to cook.

Recently I did something which I’ve never done before; I ordered and paid for something online but elected to collect it from the store rather than have it delivered. I was helping my kids buy me some movies from JB Hi-Fi for Father’s Day and I was concerned that the discs might not arrive in time considering there’s probably a late rush for Father’s Day gifts like movies. So I arranged to pick up the movies from my nearest JB Hi-Fi which is only a few minutes drive away — much closer than driving into the city to collect my mail.

I ordered the movies at 11pm and received an email at 9am the next morning to say they were ready to collect. All I had to do was drive to the shop that afternoon, walk straight to the counter and collect my parcel. There was a little head-scratching by the staff but we got there in the end. It seemed like the best compromise to ensure that the movies were in my kids’ hands in time for Father’s Day.

The weekend before I bought some furniture from Ikea, but I chose it online first so I could pay a lightning visit to the notoriously time-consuming store — striking hard and fast like a guerrilla of shopping. Receiving flat-packed furniture in the post wasn’t likely to win me any friends at my mail delivery centre. It didn’t occur to me to check if I could order online and then collect in person, although I’ll investigate this option next time.

Of course there’s still room for screw-ups in the order online and pickup model, but we seem to have come along way from the early days when such systems required someone to manually re-enter your order. Now internet shopping is usually tied directly into backend retail systems, offering a handy compromise for those times when you don’t want to wander the aisles but it suits you to buy over the counter.

In the early days of interactive television trials I ordered a pizza on the screen and then drove to the store to collect it — only to discover that my dinner order was still sitting unnoticed in the printer tray at the pizza shop. It was a less than auspicious start to electronic ordering, but it seems that times have changed.

Have you ordered online and collected over the counter? Was it easier or did it turn into an unmitigated disaster?


Recent News

Social media can be a huge force for change, and in these times where many of us are bouncing in and out of lockdowns, also a vital lifeline for communication on everything from important matters to the wildly trivial. We’re all allowed our personal obsessions, after all. However, many of us don’t think about the

Microsoft recently released its first public-facing beta version of the Windows 11 operating system that it will ship later this year. You’ve got to be signed up to its Windows Insider program to get it – and be willing to accept a little risk in terms of unstable operating systems – but then this is

Telstra recently announced that its 5G coverage for its mobile phone network covers around 75% of the Australian population. It’s also announced the “longest” (as in range) 5G phone call in the world, spanning some 113km in Gippsland. Meanwhile, rival telco Optus has claimed that it’s hit 300mbps upstream on trials of its emerging mmWave

Microsoft recently announced its next generation of the Windows operating system, Windows 11. If you’re thinking that seems odd given it did announce some years back that Windows 10 would be the “final” version of Windows, you’re not alone. For many years now, Microsoft’s simply provided Windows 10 updates rather than “new” versions of Windows,

Coronavirus (COVID-19) Update

Learn about the precautions we are taking and our new contactless pick-up and remote service options. Read More
Get help setting up your home office or homework area today. Learn More