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This is the 3rd time I have used Geeks2U and all times have had excellent service and results. When I have a problem, I need to know that I can have someone here within 24 hours or the same day. I will happily keep using you and recommending you.
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| Christine N. |
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Docklands, VIC |
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This is the second service by this particular technician. He is an absolute delight to deal with and always tries to provide the best solution to the problems faced.
He is a great asset to your company!!!!!!!!
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| Robot Units - Collette W. |
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Tullamarine, VIC |
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I have used your services twice and on both occasions been very pleased with the results.
Not only did Darrin solve the problems I had with my computer but he also offered options for how I could achieve my future requirements. I felt he was honest and genuinely wanted to help. I will recommend your services to my friends.
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| John M. |
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Rostrevor, SA |
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Your fellow colleague Brendan who is 'the face' of your company is wonderful and experienced in his field. Your ladies who are 'the voice' of your company are very helpful and friendly. Anthony the IT expert / IT brains is excellent. Thank you for caring about our business. I'll be in touch again if there is a need for more assistance.
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| Genx Lifestyle Solutions Pty Ltd - Peter S. |
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Brighton-le-sands, NSW |
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How rare to phone a service company for help, speak to a real person, very polite and helpful, and be able to arrange for a service man to arrive that day and at an appointed time. And when that service man arrives (on time) he is very pleasant and helpful. A unique experience.
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| Lynne W. |
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Altona, VIC |
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I was thrilled with John's professional advice and helpful tips. He has added some pieces to our computers which will make our business so much easier, I don't think he appreciates how much it means to us what he has done. Thank you very much!
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| Crangie Contracting - Angela H. |
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Ormeau, QLD |
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I would like to very highly commend Ron for his customer service, expertise, attitude and commitment. He is just 'top notch'! The type of corporate ambassador every company would love to have.
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| Lee M. |
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St Ives, NSW |
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Would like to commend the great service provided by my technician which was a breath of fresh air. Not only was he prompt and reliable, but also fixed my issues without fuss and quickly. Would recommend Geeks2U to anyone else following this experience. Many thanks for your support.
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| Bud I. |
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St Peters, NSW |
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Paul was great. Very helpful and knowledgeable. He showed me some great tips on making the computer run better. Great advice and plain speaking without the techno-babble. A true credit to your company I'd have no hesitation recommending him. Thanks so much.
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| Sian G. |
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Cammeray, NSW |
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I just want you to know that James was wonderful and quick. Knew what was wrong and fixed it. He was professional, kind and really funny. I would for sure call again if I needed help and request him personally!
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| Kelly P. |
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Forresters Beach, NSW |
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The whole experience was extremely professional with capital C for Customer Service which is very rare these days and extremely refreshing. We have been recommending you to everyone we know as a result of this experience.
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| Elizabeth V. |
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Cammeray, NSW |
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The service, professionalism and efficiency of Geeks2U was first class at every step, from first phone call to last goodbye, when all was restored.
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| Andrew M. |
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Lindfield, NSW |
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Eugene is amazing, he makes himself a part of the team and offers and delivers solutions based on our needs and requirements. He is professional and efficient. We are time poor and not so techno savvy and this service is just what we need!!!
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| The Emerald Peacock - Sharan S. |
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Melbourne, VIC |
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Thank heaven for Geeks2U, such an excellent service for the computer illiterate and just plain hopeless when it comes to such matters, as John and I are. A welcome reprieve for this dummy, ta muchly, Blue
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| Blue P. |
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Marrickville, NSW |
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The technician attending was Luke. He was polite, to the point and did not confuse me with computer language. He gave helpful advice and was a pleasure to deal with. An exceptional young man whom I expect will go far in anything he does.
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| Liz D. |
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Sandy Beach, NSW |
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Seriously ... 10 out of 10 ! Thank you. Everyone so helpful and pleasant. Will certainly recommend.
Just furious that I'd had in other experts and not called you in past years.
Love the SMS booking confirmation.
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| Lyn W. |
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Balmain, NSW |
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I was thoroughly impressed with your Company from start to finish. The lady on the phone was polite, friendly and helpful - an unfortunate rarity these days. The email reminder, the phone call from Ajay on the day to confirm his arrival, his appearance, his demeanour and work, the efficiency of billing - even this follow up. I could not be happier and I will not hesitate to utilise your services again and also to recommend you to anyone looking for this service. Thank you very much - a very, very satisfied customer!!!
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| Nikki W. |
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Mordialloc, VIC |
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Sean was a gentleman from the time he knocked on our door. Although Sean has a great knowledge of all things related to computers, he never made us feel like we didn't know anything. After Sean has fixed all our problems we will certainly ask for Sean personally for all our future computer needs.
Your total business seems to genuinely care for us, and from the time we made an appointment we have been very impressed with everyone we have spoken to.
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| Upwey Electrics Pty Ltd - Mandy D. |
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Upwey, VIC |
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I thought Jason was excellent, he was very informative and helpful. He seemed to do everything he possibly could to get our system working properly again. It felt like he treated our computer like he would his own.
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| Kellie N. |
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Southport, QLD |
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Your Company certainly has the WOW FACTOR!!!
THANK YOU so much for fixing our data recovery problem.
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| Graem R. |
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Wakerley, QLD |
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The whole process from the initial call to the end result was a pleasant experience. The customer service girls were very kind, helpful and professional, our Technician was most helpful and delivered prompt, and efficient service. Even when requested to call me, he did so within the timeframe he said he would. I would happily refer Geeks2U to family and friends and will definitely call again in the future if need be.
Thank you for providing such a friendly service and I think it is great that you come to us and we don't lose our computer for days. Same day or next day service is fantastic! Thank you
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| Vanessa B. |
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Doncaster East, VIC |
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Our PC died suddenly and we hadn't backed up our photos and writing for quite a while, so we needed help and fast. Richard was brilliant - friendly, not judgmental (no frowns or lectures about backing up our files), he worked fast and logically, and let us know exactly what he was doing and why. We're very impressed, and would certainly use Geeks2U again, and will definitely recommend your business to other people.
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| Katrina M. |
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Elizabeth Bay, NSW |
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Fantastic experience from start to finish! I love the way the girls answer the phone - made me feel as though I knew them and I was an important customer.
Communication was brilliant. Everything promised was delivered as expected and when expected.
I would recommend Geeks2U to anyone and would definitely use again.
Thank you!!!
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| Monique R. |
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Serpentine, WA |
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From answering the phone to delivering the service you seem to be doing it right. We all know that any organisation can only be as good as its representatives and you have hit the jackpot. Phones answered promptly and courteously, appointments confirmed, technician arrived on time, glitches overcome ... what more could I ask? I hope that you prosper.
Please continue to look after your people - it's trite but true that they are your greatest asset. Jake is my nominee for Employee of the Month.
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| Julia S. |
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North Sydney, NSW |
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Eric is a very professional and courteous technician whom we have used in the past for not only home but have also used him in the business that we work for as well. We have absolutely no hesitation in recommending Eric to anyone.
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| Ian J. |
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Wattle Grove, NSW |
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Zac was wonderful, he fixed my problem with ease and also suggested and installed a new anti-virus for me, it was a pleasure dealing with Zac and Geeks2U, I am very impressed with your service from my initial phone call to when Zac finished and have passed on your details to my friends and I will certainly use you again if the need arises. Thanks again.
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| Marie M. |
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Iluka, WA |
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Adnan is a life saver! I couldn't be more impressed with his willingness to help out. I run my business from my laptop and without it everything comes to a halt. Adnan had me up and running again in a few hours.
I'd also like to mention how impressed I was with the professionalism displayed by your phone consultants. Very helpful and very understanding when a complete techno-moron like me calls up!
Thank you very much for your help.
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| Brett M. |
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Ashburton, VIC |
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I was extremely happy with the service I received from Darrin. I found him to be very helpful and patient, not just fixing my computer problem, but also helping me with other questions I had and explaining them to me in language I could understand. I would definitely use and recommend your company again.
Thank you again for the great service.
Regards Julie
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| Julie W. |
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Salisbury East, SA |
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My Geek was Jake and he was the most helpful man with my poor old computer and didn't mind me standing over him to see what he was doing. I like to see what is happening and he was just terrific.
I would recommend Jake and Geeks2U to all my friends who need saving. I couldn't believe I needed my computer so much. Jake is now my very best friend in the computer world. Thank you Jake very much from a very happy customer.
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| Elton W. |
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Ashfield, NSW |
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Your Geek was also very informative about the use of my computer and I actually learned a few new things if I get into other problem areas. He also gave me some advice about my internet service, the speed and download limits, for which I was very grateful. All in all, a great service that I would be happy to recommend to any other users. Thanks.
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| David H. |
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Malvern, VIC |
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I have to say that the best technical service I have ever received was from Simon. He really had it all - high intellect, was a lateral thinker with personality plus. If ever stumped by a problem (which was rare with my sort of queries) he would always find out and get back to me asap.
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| Helen K. |
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Clontarf, NSW |
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I own my own business, so it is important to me for a company to be efficient, on time, presentable and capable. I contacted another company before yourselves but they did not even return my phone call. My father recommended you for, first your great telephone service and then for your great service. It is wonderful to talk to someone on the phone and know they are in constant contact with the tech. Second, to be so efficient and an up to date timetable. And third, the tech Miles turned up on time and got straight on to the job whilst being pleasant and not talking down to the non-tech customer. I will highly recommend your company to other people and will reach for your phone number the instant I have a problem. Thank you for not making the little person feel stupid. Kind regards, Tania.
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| Verko Pty Ltd - Tania V. |
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Jerrabomberra, NSW |
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Daniel is an absolute credit to your business. Not only was he professional but he was able to communicate what dummies find extremely difficult into layman's terms. This alone should be worth a HUGE GOLD STAR! if not a pay rise!Unbelievable advertising, you can't help but notice the vibrant car, which drew me to read what was on it and think, what a great idea. Geeks2U I'll give them a call.
He needs a bloody pay rise as he is such a huge ambassador for your company. Word of mouth sells business and Daniel has earned my tick of approval and filled all my criteria for my word of mouth service.
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| Julie M. |
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Wheelers Hill, VIC |
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The service was fabulous! I called at 9am on Monday, Jan 25th when many folks had taken a special sickie & I wondered if anyone would be working. I was told that your tech would be here between 11.30 & 12.30pm & I was amazed. Practically right on 11.30am your tech was here only to find that it was a faulty UPS that had caused my problem but then proceeded to fix numerous other problems with my PC. These included eliminating 21 viruses that my current antivirus had not detected, making my PC run much more efficiently & faster.
Previously I have taken my PC to shops & they've taken days just to take a look at it then ripped me off with illegal software.
Thank you for a great service. I will be sounding your praises to everyone I think needs to hear them.
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| Fragar Investments Company Pty Ltd - Ed F. |
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Bonville, NSW |
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To have someone here within 40 minutes of the problem occurring was extraordinary. I am very impressed and have already told a number of people about Geeks2U. Overall the professionalism and repair was A Class.
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| Katie Mac Publicity - Katie M. |
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Bondi, NSW |
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I was really impressed with the quick service that I received, both in terms of being able to organise a time with one of your Geeks and how quickly my computer was fixed on the day. Eugene was more than happy to answer all of my questions and what's more, explained things to me in non-computer terms.
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| Chantal S. |
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Glen Iris, VIC |
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Ros was brilliant and fixed my internet problem and more! I was very, very happy with the service and would definitely use again and refer your business to others. I was very impressed with how quickly I could get someone out to my home. Also, thanks for the opportunity to comment on your service.
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| Kelly L. |
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Wamboin, NSW |
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It was so comforting not to have to take my computer away to be fixed and wondering when I would get it back. I loved the fact that I received same day service and that the problem was solved with virtually no disruption to my computer usage.
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| Sue B. |
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Petrie, QLD |
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We were extremely pleased with the fast and friendly service. Within two hours of our initial phone call, our computer was being fixed. We will definitely recommend Geeks2U and if any future problems occur, you will be our first point of call. Thanks to Gordon for his excellent service.
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| Katryn L. |
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Redcliffe, QLD |
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I made contact with Geeks for the first time last week, having found you in the Yellow Pages. I was very impressed with both your booking staff and the speed at which your technician was able to come to my assistance. The technician sent by Geeks was Luke and I would like to commend him on his service and professionalism. He went above and beyond to fix my computer and I would not hesitate to contact Geeks again.
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| Emma V. |
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Paddington, NSW |
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To say that the technician was able to assist in saving vital files from a failed hard disk late on a Sunday afternoon shows just how professional and dedicated the Geek team are. Especially when the failure occurred when a major HSC assignment was being finalised! One simply could not ask for a better service!
Thank you.
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| Peter A. |
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Pennant Hills, NSW |
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I would just like to re-iterate what an excellent service this proved to be. I encountered all sorts of problems with my PC on the Thursday and needed to be back on-line ASAP. Due to prior commitments I didn't place the call to Geeks until lunch-time Friday, the techo arrived within 2 hours, ended up having to take the box away and returned Saturday with a fully functioning computer. Kris went above and beyond what I would have expected and ran through the whole setup with me and had me back up and running to enable my work on Sunday. Brilliant service, great value and Kris was simply superb. I wouldn't hesitate to use Geeks again and will recommend you to friends and family.
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| Phillip S. |
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Peakhurst, NSW |
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Your receptionist Bethany immediately grasped the urgency of my problem and responded with the utmost courtesy and professionalism. Ron (geek) was polite and very professional and efficient and a pleasure to have come help me.
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| United Pacific Properties - Belinda T. |
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Gordon, NSW |
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I was very fortunate to have the person arranged to come out - extremely courteous and very helpful in convincing my 13yr old son that there is always a way that we could find out what sites he was going onto. It was so much help and I was so grateful with his knowledge and assistance. I will definitely recommend you guys to anyone. We've had IT people out before at my mother's place and they could never fix the problem and always seemed to create another problem and the money being paid was astronomical, so much to my delight and relief, since the man came out to help with my family's computer issues, there has not been another problem and all 3 computers are running better than before - but don't worry, when there is, I will certainly call Geeks2U. Many thanks and keep up the good work.
Regards,
Cindi
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| Cindy S. |
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Butler, WA |
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We have used another major computer/IT tech. company and were always dissatisfied with their service and the repeated expense of paying for no correction of the problem. Therefore we did not have any trust in such companies and feared the potential expense.
However, the technician from Geeks2U was friendly, explained things well and fixed an ongoing (and expensive) problem we had. We are extremely satisfied with Geeks2U and the technician Daniel. We will definitely use you again if we need our computers serviced/upgraded/new computers.
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| Glenn T. |
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Hawthorn East, VIC |
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We have had problems with our computer network since the day it was set up three years ago by a different company. We have had so many people come out to try and fix it, and finally we found a company that could! Very grateful with the service we received, we finally have a system that works!
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| Leah C. |
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Ermington, NSW |
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it was great having Chris come to my house without me having to disconnect and take my computer to a technician for repair as I've done in the past. He fixed the problems within a very reasonable time. when I've taken my computer to other places I've had to wait for a week before they've even looked at it!!! I will definitely be recommending Geeks2U.
Thanks.
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| Rachael M. |
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Coffs Harbour, NSW |
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Good service. After my problem was solved in about 20 minutes the technician didn't get up and go, he asked me are there any other problems? I thought this company will help you and stay the full hour if required, not grab the money and run.
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| Bill P. |
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Frenchs Forest, NSW |
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It's the best experience I've ever had with anyone to do with computer repairs. In this day, when customer service has almost disappeared, and it seems like young people just know it all when it comes to computers, without a care for those slightly more mature folks on the planet, this service was a breath of fresh, delicious air from the very beginning !! The first phone call made was answered by a polite, courteous and genuinely interested person, Lauren, and this same respect and genuine desire to get a quick solution to the problem was followed up the next day, with a polite SMS telling me when and who would be arriving to fix my computer. Eugene arrived, a polite, on time and very knowledgeable young man quickly diagnosed and fixed my computer. I too am in the IT business but train Over 50's in internet and email and I will certainly recommend to all my clients to use Geeks2U for their hardware problems. They need people like you to be at hand to help them. Wonderful, wonderful service, Thank you.
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| Monica M. |
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Brunswick, VIC |
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Anthony was professional, efficient and very patient with my parents. He took the time to explain things and completed the job in a timely manner. He also rang the next day to make sure that all was ok. Lately with other services, I have not received the excellent service that Anthony provided. We will be contacting Geeks2U for any other problems that may arise in the future. Thank you.
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| Jennette C. |
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Leopold, VIC |
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Ren went out of his way to help solve problems I had with my Mac. He explained the issues in 'non-geek speak' and provided solutions that were practical and affordable. In my previous dealings with computer consultants, the charges were almost as outrageous as their off-handed dismissive attitude to non-technical types like me. You've won me ... I now have a fast, completely refreshed computer thanks to Ren.
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| L'atitude Pty Ltd - Ross A. |
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Paradise Point, QLD |
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This is the 3rd time I have used Geeks and I could not speak more highly of the service, from front-desk person to technicians. I don't think there is anything you could do to improve the service except clone your techs and other staff and send them off to teach other organisations how it SHOULD be done! Thanks again.
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| Rosemary P. |
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Northcote, VIC |
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After dealing with the manufacturers support tech and calling other comp repair companies, there is no comparison between the quality, competency and satisfaction we have had dealing with your company. I called your office for a quote, then to confirm an appointment and lastly to alter invoice details. Everyone I dealt with was friendly but very professional, every question was answered clearly and thoroughly and the whole service was so incredibly easy it made having a defunct hard drive almost worthwhile to discover such service still exists. I can not speak highly enough of the technician either. Thank you very much.
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| Joseph M S. |
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Southbank, VIC |
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I had been so stressed with my ISP experience (10 days of getting nowhere) including AT least 12 hours of phone calls to get set up on a wireless modem, Ken was in the house for less than 30 minutes and had the problem solved, including doing some other clean ups on my computer. I will not hesitate to use your service again and would love to recommend Ken to anyone in Redlands area. Knows his stuff !!!!!!!! Thanks again!
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| Alba Painting & Decorating - Gavin A. |
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Alexandra Hills, QLD |
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To be honest, I would never take the time out to fill out one of these forms but the service I experienced was some of the best I have in my years in Australia. I think the service in this country is terrible in general but the one your team provided was second-to-none, some of the best I have received. So thank you to you and your team.
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| Michael C. |
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Waterloo, NSW |
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As well as tracking down the problem, Paul was very happy to answer unrelated questions about my computer, backups, etc. while waiting for things to download. Paul explained things so well I learned a lot and feel a lot more confident with using the system. As well as being very patient with my questions, he was also very patient and methodical with what turned out to be a frustrating glitch. I was also very happy with the continuation service and pricing, when the problem was not fixed first go. I wouldn't hesitate to use your service again in the future. Thanks so much.
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| Sue L. |
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Artarmon, NSW |
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Sean was a great help for me. I'd battled for hours with my computer, hoping to stay online long enough to book a flight or reply to my emails, without success. I persisted for 4 hours to simply book a return flight to the Gold Coast. The problem was with my provider, so now I know I'll get one who can provide me with the service I expect.
Value for money, absolutely. Sean's advice will save me hours of time.
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| Lynita P. |
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Montmorency, VIC |
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I am very impressed with the Geeks2U service. It is good value for money and I intend having Geeks2U to service my PC once a year.
Bruce was very helpful and easy to talk to, none of the 'technical speak'. All in all I am very happy with the service provided. Thank you very much.
Hazel, Yangebup.
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| Hazel E. |
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Jandakot, WA |
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We were very happy with all aspects of the service. It was terrific to have someone solve our computer problems in our own home, rather than having to take the computer somewhere, and we were very impressed with the price, how quickly the problem was resolved and the helpful advice that we received. I've already recommended your company to friends for if they need help in the future. Thanks.
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| Clinical Counseling Centre - Alison A. |
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Mcdowall, QLD |
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We both would like to thank Kim (who took our initial call). She was lovely and understood our situation and helped us with our questions and enquiries.
Herry came to our home and assisted us with the retrieval of our lost data from one of our hard drives. We were even more impressed when we received a call from him later that evening to see if things were ok with our system (True customer service!!!)
How refreshing that there is a company like Geeks2U who are focused on fixing problems rather than making money from people. The other companies and other data retrieval companies had quoted us between $800- $1400 dollars to retrieve our lost data. I thank God that we found Geeks2U on the internet as it saved us our precious memories and valuable work documents. More importantly this didn't cost us much money at all.
My wife and myself are extremely impressed with your organization and we will be putting the good work out there to our family and friends.
Thank you so much!!!!!
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| Rebecca V. |
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Blaxland, NSW |
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I'm no IT expert - I'm a Merchant Banker (retired); I spent an entire morning - repaired, reinstalled, deleted the corrupted .dll file and reinstalled, not a squeak - the stubborn program refused to co-operate! Your chap not only fixed it in 40 minutes, but showed me how to get rid of a mess of unwanted and confusing icons from Word & Excel - definitely got my money's worth. The beaut laptop is now going absolutely ripper!
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| David P. |
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Chatswood, NSW |
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I have used your service twice before and been very happy. Today was no exception. Paul was on time, pleasant and efficient. He experienced a problem that required him to contact my service provider and for this I was grateful that it was him and not me. Keep up the really great service. I have recommended your service before and will continue to do so
Many thanks
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| Lynette M. |
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Artarmon, NSW |
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I have used Daniel on 3 or 4 occasions and I could not speak highly enough of his helpfulness, politeness and fantastic attitude. Nothing is too much trouble and if he is an example of your technicians then your company should be very proud.
Cameron.
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| Cameron M. |
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Brighton, VIC |
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Paul is absolutely the best!
Both times he has been completely professional and calm and nothing was too much to ask. He has left me with a workable solution to run my business efficiently and I have confidence in his suggestions.
Thank you to Amelia for arranging the appointment at the last moment. She is a gem!
Kind Regards. Robyn
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| Robyn H. |
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Ingleside, NSW |
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I have been with Geeks for a few years now, and I am 100% satisfied from the minute I ring till the minute the technician leaves, cannot fault your service.
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| Sally R. |
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St Albans, VIC |
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Anthony has serviced our computer needs for the past couple of years and has always provided us with great & efficient service - always on-time, professional & able to solve and explain in common English any issues we have. Please pass on our sincere thanks to Anthony.
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| Michael C. |
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Curl Curl, NSW |
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As per usual the service we received from Geeks2U was second to none. Your staff are professional and friendly. We continue to refer you to others and will continue to contact you whenever we have computer issues.
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| Barry C. |
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Oatley, NSW |
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The technician who came to assist me with my laptop screen problems was very helpful, knowledgeable, well presented and lovely to deal with. His name was Costa, I asked many questions and he was very happy to answer and provide advice about a new computer purchase. The house was chaotic as I was babysitting my 6 & 8 year old nephews and I have a 10 month old daughter, he was able to concentrate amongst the chaos. Keep up the good work!!!
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| Karoline W. |
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Altona, VIC |
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I was VERY impressed with the total professionalism of the entire experience with your company, from the initial contact I made with you on the telephone, the confirmation I received on my phone, the prompt arrival of the technician at the appointed time to the friendly yet professional personality and service provided by Clint the technician. I would not hesitate to recommend your company to anyone.
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| Susi K. |
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Frenchs Forest, NSW |
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Exceptional customer service at all levels to date. We are hoping to receive our new computers this week. Thank you for such a professional approach to what can often be a stressful and difficult situation.
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| Wilston Physiotherapy - Tracy B. |
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Wilston, QLD |
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I have found the service the most helpful that I have encountered in looking for a new computer. Sam took the time to answer all of my questions and did not make me seem a stupid woman. He has such good skills in helping people, even those who are not quite computer savvy. Many thanks and I look forward to you installing my new computer.
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| Wendy M. |
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Waramanga, ACT |
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Darrin was concise, explained everything in language I understood, and a thorough gentleman. I have no hesitation in recommending your service and personnel to my friends. Remembering I am in the senior ranks of this method of communication (78y.o.a.)
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| David M. |
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Walkerville, SA |
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I will be calling Geeks2U in the future. My experience with your company - from the first phone call with Emma through to Paul attending to and mending my two sad little computers - was 100% positive and 100% professional. It's nice to deal with a company like this and it's really great to choose a business from the Yellow Pages that actually delivers what it promises, especially in the area of customer service. Thanks guys, keep up the good work! Lorraine
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| Lorraine W. |
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Redcliffe, QLD |
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Bruce arrived on time, worked his magic and left with everything working and back to normal. It is not what you do, it is how you do it. Bruce was absolutely brilliant and explained what he was doing the whole time. If I ever get the same errors again, I will now know what to do myself. Bruce didn’t waste time doing the things I could do myself, he just sorted out all the technical stuff.
I was extremely impressed with Bruce and felt it appropriate to sing his praise. He is a credit to your organisation!!!
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| John C. |
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Palmyra, WA |
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Your call centre operative was very, very good - she was knowledgeable and friendly, efficiently organised the appointment and -wonder of wonders- called me back when she said she would. 10/10 for this part of your service. Also, your technician called before he arrived and actually arrived on time - all good and rare.
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| Jane S. |
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Glebe, NSW |
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I find your service to be highly professional. The call centre I can't fault, Jake did a very good job and was very honest, technically capable and kept me informed. He was prompt and on time also, and spoke in plain English to me. A very slick, customer experience driven organisation - well done. I will pass on my satisfaction to colleagues etc.
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| Andrew M. |
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Sydney, NSW |
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Luke went above and beyond what was necessary to address the computer problem that I was having. It was a particularly challenging error problem but he was able to stick with the process until the solution was finally found. I'm VERY grateful for his work, commitment to the issue and his good humour throughout, especially for a situation that has been difficult to resolve. Thank you! Geeks2U will be my first stop for any problems in the future!
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| Bruce S. |
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Surry Hills, NSW |
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Hi,
I just wanted to send this email and commend you on such a wonderful staff member you have in Abbas, his service, reliability and efficiency to get the job done with ease and great communication with the client (me) was outstanding and a credit to your organisation.
This is the first time I have used your company and would highly recommend your services to others.
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| Nicky C. |
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Annangrove, NSW |
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Bruce needs to be commended for his all round professionalism, courtesy, efficiency, workmanship, lovely nature and a delightful person. He was wonderful and didn't intimidate me because I am computer illiterate. Service was impeccable and all the above are really 20 out of 10. Thanks so much
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| Carol B. |
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Ballajura, WA |
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An exceptional experience from beginning to end: from the initial phone call when I was put straight through to a real person, given clear communication, to on time (actually a little early!) arrival of Eric the technician. Eric ascertained pretty quickly what my level of knowledge was and spoke to me at that level so I wasn't lost at any time during the process. I was so impressed that I rang Geeks2U straight afterwards to praise a job very well done and I have already told a number of people. I would DEFINITELY make Geeks2U my first port of call because I know it would also be the only call I would need. Fabulous work everyone!
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| Julie R. |
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Macquarie Fields, NSW |
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You provide a service par excellence. Your technician Daniel, was the crème de la crème, a thorough professional who has not lost the human touch. who is a credit to your organisation. I shall certainly recommend GEEKS2U without hesitation. I also wish to place on record my appreciation of your receptionist Michelle, who took my call when I first telephoned on Monday the 4th. Her courtesy, patience and friendly manner soon put me at ease, and I soon realised that I was dealing with staff of the highest calibre. I shall certainly recommend you to my many friends and associates.
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| Bernard V. |
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Dandenong, VIC |
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The customer service girls are so friendly and helpful and nothing is too much trouble to them. They are to be commended! Clement, my Technician was excellent. So patient, easy to understand and explained everything. Once again, nothing was too much trouble for him. They all deserve a pay rise for a job well done !!!!
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| Karina H. |
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Hunters Hill, NSW |
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James my technician was very helpful and knowledgeable. He was able to diagnose and fix my problem in a matter of minutes. He was courteous, on time, well presented and offered suggestions and advice to help me run my computer better. Overall you offer an excellent service. I was impressed with the speed of the turn around from enquiry to site visit and receipt of payment. Well done on setting up a seamless operation. Can I buy shares in your company?! Well done and I will definitely be using your service again and letting my friends and family know about Geeks2U
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| Trevor B. |
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Greystanes, NSW |
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What a fantastic service! It was great to have someone come to the house and check out everything that has been bugging me for a while. Excellent advice, easy to understand, no jargon. Everything fixed up quickly and Daniel answered all my silly questions without making me feel dumb! Will definitely be recommending your service to anybody that asks me!
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| Gillian S. |
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Mulgrave, VIC |
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Jeffrey is the most professional and likeable technician I have ever dealt with. In my business I have had to deal with the rudest incompetent tech/tradesmen who have little common-sense or knowledge of the job required of them. Jeffrey was very thorough and explained everything he was doing. I would not hesitate to recommend your business to anyone and I would like you to know that Jeffrey is an absolute asset to your business as I have found that there are not many people like him in customer service. Once again I thank you for your service and if the need ever arises I will not hesitate to call you again.
Amanda
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| Amanda M. |
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Mckellar, ACT |
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Mohammed the Magician was courteous, professional, fast, helpful and a great guy to boot. If this guy is an indication of the calibre of people working for you, then more power to you guys. I shall refer Geeks2U to anyone I can. Thanks for the help and not making us feel foolish!!!
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| Matt G. |
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Flagstaff Hill, SA |
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Hi,
Steve was very professional and friendly, fixed the problem which was
not an easy one, he had Linux knowledge which is something not
everyone has so was able to fix because of his skills.
I had asked a friend if he could assist me with the problem but he couldn't. Geeks saved me a lot of money as I didn't need to approach someone else , I am really happy with your services .
Your staff always listen, and assist and give 110%!!
You are very selective with your staff and it shows in their professionalism... I wouldn't use anyone else! Keep up the good work!!
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| Analia C. |
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Woolloomooloo, NSW |
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Eugene is incredibly user friendly. I have an active 13 year old, and an ill 19 year old who is computer dependent; I am personally highly limited with regard to computers.
He ensures the varied needs of family members are met; provides tutorials in the use of our new computer, ensures all technical aspects are more than met, as I wouldn't know what to request. In a family I think it is important to note that he also handles with ease the needs of the active younger child with the ill quieter child.
I wouldn't hesitate to recommend his service to others. Our first wireless internet and service of our old computer was handled by him. We booked him specifically for the new computer because I felt he makes information accessible to our varied family needs. Technical support or servicing will be handled by Eugene as I admire his excellent care and a high level of competence, combined with a relaxed manner.
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| Jeannie W. |
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Brunswick West, VIC |
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Thank You Thank You Thank You.... I had given up the thought of ever seeing any & all photos of my daughter from birth up to now, due to a virus in my PC, but because of the Technician's expertise I now have all those treasured memories back. For which I am eternally grateful.
So again Thank You Geeks and a very special Thank You Abbas.
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| Kylie G. |
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Cambridge Park, NSW |
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All I can say is that Adam is an absolute star! He solved my computer's problems in a most successful, efficient and informative way since he explained to me every detail of what he was doing!
Impeccable manners, professional presentation, friendly attitude, excellent service.
I will definitely use Geeks again and I will not hesitate to recommend your company to my friends and work colleagues.
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| Elliott R. |
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St Kilda, VIC |
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Costa should be commended and rewarded for his customer service. He stayed calm and light-hearted despite the major frustrations my computer presented (and despite my anxieties and frustration!), and was excellent in keeping me calm and confident that we'd find a solution. I found him to be highly professional, extremely helpful and would request him personally the next time I have a computer issue. A huge thank you!
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| Jodie A. |
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Glen Iris, VIC |
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Andrew was bang on time. He quickly got into sorting out my issue and shared my excitement when I was finally able to connect my I Pad. My problem was quickly rectified. Andrew was also great to my dog who wanted to know what he was doing. I would definitely refer Geeks2U to friends, but would tell them there was nothing geeky about Andrew!!!
Thank you so much for the Excellent & Prompt service I received.
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| Melanie J. |
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Cloverdale, WA |
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Wow - from the time I made my first call to the time your Geek left my house, even when I made further calls with a question, the service was incredible!! I have never encountered a company like this where every single person I had contact with was AMAZING!! Jo calmed me down when I rang (upset) to book my geek and was so helpful that I was immediately confident in your services. When Liam came, not only was he professional, honest and courteous, but extremely knowledgeable as well. Although I showered him with questions, he answered every one completely, in terms I understood, and not once did I feel like I was silly for asking them. Incredible service all around! I will be recommending Geeks2U to every person who comes within a 5 mile radius!! Thank you so very much for your help - you have a customer for life!
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| Chantel W. |
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Huntingdale, WA |
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I was impressed with how quickly a response came from the web form, a booking was made as soon as possible and I was all sorted within 24 hours of making contact. Brilliant. I also loved the fact the tech recommended a cheaper solution than the one I currently had, so that was great to see them thinking about how to save you money and get a better outcome.
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| Jodene M. |
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Woolloomooloo, NSW |
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The technician, Steven, went to extraordinary lengths to make sure the system works. He provided additional advice, expertise and telephone assistance to get the language settings to work appropriately and he deserves an 'employee of the month' award for his courteous and careful attention to his customer's request.
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| Masako W. |
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Waverton, NSW |
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I would like to commend Geeks2U and particularly the exceptional technical genius that came out to see us. We had some very significant issues with two of my computers and your technician went well beyond the call of duty to fix our problems. We will recommend Geeks2U to everyone we meet who needs help with their computers.
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| Catherine R. |
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North Curl Curl, NSW |
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I found the complete service from start to finish was outstanding! The technician (Ren) fixed something in 30 mins that others had spent hours trying to figure out! Congratulations on a brilliant service. I will definitely be using you again.
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| Whitsunday Holidays - Kristie K. |
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Main Beach, QLD |
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I would like to say thanks, for my experience with Geeks2U was a standout. The service technician was on time! The job was done efficiently and effectively, and all the charges were reasonable. I must admit I started telling work colleagues and friends how happy I was not long after the work was done. I have never been one to send emails or letters of support, but in this case, I believe it was deserved. Thanks again.
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| Tony P. |
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Cromer, NSW |
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I can't speak highly enough of our GEEKS2U experience. From the initial call placed to your customer service staff through to the prompt arrival of your technician (lovely guy). Not only did he fix/review all my technical problems - his extra assistance was beyond the call of duty when he helped my husband carry a heavy load from his car! He was also more than happy to answer queries my husband had about his new laptop software ..... all for the quoted price of 1 HOUR! We will definitely be calling on GEEKS2U again!
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| Natalie D. |
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Kenmore, QLD |
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Would you please put a gold star in the Customer Relations column of Richard's employment file, or pay him a monetary bonus, or put his photo in a prominent place of honour or whatever your corporate reward practice is. He was courteous and pleasant even under repeated frustrations that had previously reduced me to swearing at the cats (who hadn't deserved it at all!!) and went far beyond what I'd have considered reasonable in trying to make the A7600GT card work on a system it just wasn't going to accept. Please recognise his efforts.
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| Ian W. |
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Wahroonga, NSW |
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Geeks2U was fantastic right from the first phone call through to the service being completed! I couldn't believe I could get someone out to the house at a convenient time for me so quickly, and the guy who came out was very professional and easy to communicate with about what I needed done to my computer - even though I don't speak computer language at all! I will definitely recommend you guys to friends (actually I already have!) and will definitely use Geeks2U if I need help again.
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| Claire C. |
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Toorak, VIC |
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All hail to you, amazing Geeks In matters technical you folks are freaks What took you minutes would take me weeks All praise to you, nomadic Geeks!
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| Ross M. |
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Turramurra, NSW |
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I thought the service was outstanding from the moment that I called to find out about the services offered, pricing, etc, right through to the service itself. I am thrilled with Geeks2U and my computer is working very well and is set up in such a way that I have confidence in it.
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| Sharryn G. |
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Ashfield, NSW |
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It's not just the quality of the service but the quality of the geek that matters to me. As a senior user, I'm wary of who comes into my home and I was impressed by the good manners, courtesy and efficient service I received.
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| Susanna D. |
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Clifton Hill, VIC |
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I thought the customer experience was excellent, from the initial contact via phone, dealing with Costa, the SMS and email confirmation, through to the job booking and final invoice. I would highly recommend Geeks 2 U to anyone.
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| Craig R. |
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Mordialloc, VIC |
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I cannot thank James enough for his calming attitude under very stressful circumstances and his communication skills and knowledge were so appreciated. You have a very talented technician. I now have my business back on track again with your assistance.
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| Kris R. |
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Rosehill, NSW |
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Would just like to say that it has been a long time since I have dealt with a service provider who has delivered as good a customer experience as you have. From Tyne whom I spoke with to make the booking, to Eugene who came just a few hours later - everything was easy, our problems were fixed, and I would have absolutely no hesitation in using you again, or recommending you to anyone who will listen. Many thanks.
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| Craig S. |
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Brighton, VIC |
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Your technician Steven arrived at my home right on the appointed time and solved a troublesome and difficult to diagnose problem with my touch screen computer. I found Steven most courteous and was impressed with his knowledge and his troubleshooting abilities. Thank You Steven. I'm now a second time user of Geeks2U.
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| Leslie G. |
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Dolls Point, NSW |
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VERY professional. Tyne, who took my initial 'call for help' was FANTASTIC - I want to steal her for our business! And the 'Geek' saved my life (salvaged all my data and couple of years worth of emails) so I could not be happier. I can't put a price on the information/data that I got back. Would definitely use you again.
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| Paul C. |
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Williamstown North, VIC |
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I was very happy with the help I received from Steven. I'm bit of a dummy when it comes to computers but he explained everything so I had no trouble understanding him. He was very polite, courteous and patient and helped me out with a few queries I had with using my computer. I consider him to be an asset to your company.
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| Sigrid S. |
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Carlton, NSW |
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Costa was very helpful, this is the first time our business has ever used outsourced 'IT' support and we were all hugely impressed with the service 'geeks2u' and Costa provided. If we have any issues with our systems in the future we will definitely be calling upon 'geeks2u'/ Costa again.
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| Acoustic Engineering Services - Marty C. |
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Clayton, VIC |
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We have, in the past, used other services for our home computer. Having found Geeks2U we would NEVER use anyone else. You guys are streets ahead in customer service, professionalism and quickness. Effective results. Whenever I speak to anyone about computer problems I suggest you guys - you really are the best. And whilst I hope to not need you - it is comforting knowing that if I do - my problem will be sorted efficiently. Thanks again.
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| Nikki W. |
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Mordialloc, VIC |
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Rob was fantastic, EXACTLY the type of guy that was required for the job at hand. I will definitely use Geeks2U again for any further complications. Having said that, I think Rob fixed it so well, I'll never need the service again!
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| Nicholas D. |
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Beaconsfield, NSW |
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I found Steve to be of great assistance to me as he answered any questions I put to him in a friendly professional manner. Nothing was too much trouble for him even though the questions to him probably sounded dumb, he was patient and easy to get along with. I was impressed with the service he provided to me and he was able to give me good advice for any problems I may have in the future.
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| Steve H. |
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Monterey, NSW |
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We were so blown away with your tech Nick that we haven't been able to stop talking about it ever since.
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| Roger B. |
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Subiaco, WA |
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Sam was awesome, he identified the problem very quickly, gave great advice, pointed me in the right direction to solve the problem.
On time, in uniform, fantastic given it was a 7pm visit the same day I called. Would definitely use your service again.
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| Tim D. |
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Hall, ACT |
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Fantastic service. I had James come and see me for my laptop, which had died due to the power adapter and battery failing. He took the computer offsite, called to see what price I was happy to pay for a replacement adaptor and had it back to me in working order within an hour. I also rang at 8am that morning and had James arrive at my office at 9am. So wonderful to have something like this taken care of without having to move from my office. Ten out of ten!
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| Sara B. |
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University Of Melbourne, VIC |
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I am very happy with your service and appreciate your prompt attention. As an older person, on both occasions I have had a Geek come, they have always been very polite, patient and don't treat me like the computer idiot I am! They answer my questions, explain things to me, solve the problems, and never condescend to me which I do appreciate. From the little I do know, each of them has been knowledgeable and very helpful. I most certainly will go on calling on Geeks2U, and I do recommend your service to friends.
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| Marena M. |
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Bellevue Hill, NSW |
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I found the complete service from start to finish was outstanding! The technician (Ren) fixed something in 30 mins that others had spent hours trying to figure out! Congratulations to a brilliant service. I will definitely be using you again.
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| Kristie K. |
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Main Beach, QLD |
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Excellent service provided by the technician Clint. He was technically highly competent, very courteous, very helpful, and met our requirements 100%.
Thanks, David
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| Eco Services Pty Ltd - David J. |
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Whale Beach, NSW |
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Nicole in customer service who took my initial call was fantastic. These days good customer service is very rare, so thank you for the pleasant experience and to Ken for fixing my computer.
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| Kym M. |
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Manly West, QLD |
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Just a short note to say how very pleased I was by the skill, patience and personability of Jake. He put together for me a Mac book Pro at Leichardt last night. Despite the awkwardness of job at times, as our lounge had been unexpectedly removed for repair and he had to work from the floor, despite my inability to help at all because I'm not a computer person, and despite the lateness of the hour, nothing was too much trouble and it was a pleasure to have him as a guest, as well as skilled technic
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| David G. |
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Mosman, NSW |
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Wow - from the time I made my first call to the time your Geek left my house, even when I made further calls with a question, the service was incredible!! I have never encountered a company like this where every single person I had contact with was AMAZING!! Jo calmed me down when I rang (upset) to book my geek and was so helpful that I was immediately confident in your services. When he came, not only was he professional, honest and courteous, but extremely knowledgeable as well. Although I showered hi
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| Chantel W. |
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South Perth, WA |
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From answering the phone to delivering the service you seem to be doing it right. We all know that any organisation can only be as good as its representatives and you have hit the jackpot. Phones answered promptly and courteously, appointments confirmed, technician arrived on time, glitches overcome ... what more could I ask? I hope that prosper. Please continue to look after your people - it's trite but true that they are your greatest asset. Jake is my nominee for Employee of the Month.
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| Julia R. |
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Surry Hills, NSW |
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I run a small business and rely on IT professionals to resolve my IT issues as they arise. Your man was experienced and resolved my hard drive / RAID array issue efficiently and in a very timely manner. He was courteous and knowledgeable and I will have no hesitation in contacting you again for the fine level of service. For your information I have run my business for nearly 5 years and have relied on a competitor group to resolve my IT issues. I will now simply call your company.
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| Steve M. |
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Perth, WA |
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Roz is a magnificent rep for your organisation. I have worked in very large, and very small Fed govt agencies/depts and also in private enterprise, small and medium, and never have I come across someone so apparently knowledgeable and yet able to speak intelligently about the difficulty I faced with my PC. How I wished I'd had her when I was working for the Feds! We have already spread the word! Many thanks, again. Take care.
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| John B. |
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O'Connor, ACT |
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Hi, I've just had the pleasure - and I do mean PLEASURE - of dealing with your company and want to leave a Testimonial about how wonderful you people are from the telephone receptionist, Lauren, to the very polite knowledgeable and well presented technician, Eugene, who immediately correctly diagnosed the problem with my dead computer, replaced the power supply and got it working again , all in less than 20 hrs from the moment I called to the moment it was fixed. What fantastic customer service and efficiency, when one of these alone is hard to find, let alone BOTH. Well done to the Manger(s) of this company. Keep it up ! I will recommend to all my Over 50's customers to use your services if ever they require some help (other than training, which I can do for them !) I'd like to leave this testimonial on your website please, thank you, Cheerio,
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| Monica R. |
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Brunswick, VIC |
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I just wanted to thank you for what was one of the best customer experiences I have ever had.... This was the first time I used Geeks2U and your tech Mark was incredibly knowledgeable and nothing was too much trouble. I tend to ask a lot of questions and he was both very accomodating and knew all the answers...next time I need help (hopefully not too soon!), please send Mark....Thank you so much.
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| Brian T. |
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Norwood, SA |
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I have just waved goodbye to your technician Eugene who was quite truly the most efficient and pleasant IT person I have ever dealt with. No question was considered too simple to answer and the responses were at a level that was easy for me to understand without being condescending. I couldn't be happier with your service!
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| Sam B. |
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West Footscray, VIC |
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Thanks for your letter and the accompanying goodies. We have already recommended your company to friends. In the past we have had some not so good experiences with computer technicians but this time we felt completely satisfied. We would really like you to know how much we appreciated the professionalism, the helpfulness and the pleasant disposition of James who came to our assistance. In our ignorance of technology, we didn't make it easy for him but he fixed our problems anyway. It would be great if you could pass on these comments to James as I'm sure a lot of people are far more diligent in making complaints than they are about giving positive feedback, so we'd like to balance the books a bit. Kind regards, Lorelle
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| Lorelle T. |
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Long Jetty, NSW |
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I would like to congratulate you on a very successful business. In this day and age of unreliable service (or no service) it was a very pleasant surprise to do business with your company. Having not one but two computers die on us was a bit of a disaster for us and never having had to use a computer repairer before, I was very hesitant to ring anyone up. Your ad in the Yellow Pages appealed to me and I was very relieved to actually get a real person to answer the phone. The service from then on was outstanding to say the least. I was thinking maybe a couple of days - even a week - before anyone could turn up - but within 2 hours of making the initial call I had a technician in the house. I was told originally a technician would be here by 3:30pm and then within half an hour was phoned back to say that person was away but another one would be here within 2 hours. Unbelievable service. To be phoned back and then to actually have someone turn upwhen they say they will - excellent. Ken was the technician. He was wonderful. Very patient with us not very computer literate people. He did everything without any trouble and gave us some hints and tips on computer operations and internet security. Congratulations once again - you have what a lot of other businesses lack. People who care and are committed to giving exceptional service. I have no hesitation in recommending your company to all our family and friends. Please pass on my thanks to all staff and again congratulations.
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| Desley G. |
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Bracken Ridge, QLD |
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Many thanks for your letter asking me if I had any suggestions to improve your service. Impossible!! Your service sets a standard that should be adopted by all companies. From the time I phoned up, your excellent receptionist, Amy, dealt with my call with the utmost professionalism, sent me SMS's and emails confirming both the time and date of my appointment and the name of my serviceman, all with a smile in her voice. My serviceman, Daniel, arrived absolutely on time, and wearing his shirt with the Geeks2u logo (as I am a pensioner and getting on in years I am a little nervous allowing people entry to my home). He was absolutely wonderful, explained how my new software worked and asked me if I needed anything else fixed. Nothing seemed too much trouble. He is a great asset to your company. I even rang today to ask a question about my new software and Amy (who by the way knew my name straight away - don't know how she does it) patched me through to Daniel and he answered my enquiry immediately. You certainly have a great team. Would you be so kind as to send them both my heartfelt thanks. I have already told many of my friends, some of whom own businesses, about your excellent service. A rare find these days. Well done Geeks2U. You will certainly have my repeat business.
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| Mary-Beth K. |
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Aspendale Gardens, VIC |
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After suffering far too long with a computer that refused to boot up 9 times out of 10, and shut itself down at erratic and annoying intervals, I decided to seek help.I located Geeks2U on the web and made contact, and after an easy booking process I eagerly awaited the arrival of the technician. What kind of a Geek would he be? I saw his name was Maurice and imagined the arrival of his namesake from UK televisions' The I.T. Crowd, with no small measure of trepidation. Maurice arrived at the specified time
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| Wayne M. |
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Brunswick, VIC |
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What an outstanding service! Your tech was professional and extremely knowledgeable - clearly both very good at and loves what he does for a living. I love Geeks2U!!
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| Louise I. |
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Glenelg, SA |
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My experience was very good. I received a quick response to my initial email inquiry and was able to set up an appt. for the following day. The technician arrived on time and was able to fix my issue within the hour. He also answered some other technical issues I had relating to my laptop, which was helpful. I would definitely use you again (and recommend you to friends), although I hope not anytime soon because that means I'm having problems with my laptop, again! Everything was handled well, and honestly, one of the best customer service experiences I have had since moving to Sydney four years ago.
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| Tonia F. |
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Potts Point, NSW |
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Your GEEK Glen was very helpful and answered all of my questions. As I am a computer learner and am not familiar with the technical terms, he explained them in simple terms.. He explained everything that he did on the computer. I would not hesitate in booking him again.. Please thank him again on behalf of myself, he is a credit to your team...
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| Rachel S. |
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Wellington, QLD |
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Nick was a great geek!! He is an asset to your company and I would hope to have Nick back should we have any further problems. Thanks Nick and all the Geeks2U Team. Great to have professionalism out there. Well done.
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| Derek M. |
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Aberglasslyn, NSW |
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Ron was very helpful and gave valued added advice on my internet plan and managed to fix both my laptops within the hour. I was very happy with the service and from now on won't hesitate to contact your company for any problems that arise, instead of limping along for months because it was all too hard for me to cope with ringing all the various helpdesks. Thank you so much!
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| Roslyn R. |
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Ryde, NSW |
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Anthony was well presented, courteous and very knowledgeable in his area of expertise. I would recommend him to anyone. Geeks2U is an organisation I would recommend to anyone with computer problems. From the first phone call to when Anthony left, the organisation is very professional but approachable at the same time.
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| Therese W. |
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Middle Park, QLD |
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We were very happy with the service and price. We will definitely call Geeks2U back for any IT problems we have in the future.
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| David Foord Avionics Pty Ltd - Kim J. |
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Brooklyn Park, SA |
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I had Edward attend to my problem and thought he managed the call with the utmost professionalism. He was pleasant, thoughtful and worked through the problem in a systematic and methodical manner that was the most effective for me. I would highly recommend him to any future customer, and would certainly request his service again if i had any further problems.
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| Megan T. |
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Berwick, VIC |
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OMG I tried for three days to sort out the issues I had, I could not email, I could not use MYOB, and had to trick internet explorer into letting me use the net...thank goodness for Geeks2U! Glen came, saw and he conquered. Not only did he fix my problems and restore my emails and all of my contacts, he loaded a new wireless modem, and uploaded all our files to a secure offsite server - so if we have issues again and lose data, we can restore in no time flat...thank you Geeks2U
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| Alternate Textiles Pty Ltd - Matt B. |
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Rocklea, QLD |
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Bobby was utterly professional and helpful. He upgraded my mac and THAT was a bonus. What a charming young man. He is very much a credit to your company.
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| Maria L. |
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South Granville, NSW |
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Excellent service - Rynhyardt went above and beyond what was required. Good, honest, transparent service and very friendly staff.
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| Peter P. |
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Girrawheen, WA |
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My initial call was answered by Rachel. Rachel's personality, cheerfulness, efficiency, professionalism and customer focus was outstanding and definitely needs to be acknowledged and rewarded. Abbas (the attending technician) was extremely knowledgeable, courteous and efficient and was nowhere near as awkward as the geeks shown on the recent TV show! I was extremely impressed with my whole experience and though I do not require you to contact me, would be happy to praise your business further.
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| Scott C. |
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Fairfield West, NSW |
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Excellent. Especially the super-friendly phone person!
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| Life Physiotherapy Pty Ltd - Byron E. |
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Caroline Springs, VIC |
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Michael was my geek who explained to me very clearly and concisely what my problem was and how it happened. He then explained to me how to avoid this problem again making a number of suggestions how to improve the operation of my computer. I was very impressed with his approach to customer's problems that to him were simple to solve but to me were unsolvable. I am very grateful for the assistance I received.
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| Bill A. |
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Murrumba Downs, QLD |
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Sumit was great. He was very polite and kept up conversation with me throughout his time at the house while still focussing on his work. He explained everything to me very clearly and offered me the best solutions possible for the work I needed done. I would be happy to have him back at any time.
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| Helen H. |
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Brunswick West, VIC |
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Excellent knowledgeable gentleman. Highly professional and diligent. Would strongly recommend him and would be happy to utilise Geeks2U services again in the future.
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| G & R Lang - Kristin R. |
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Seaford, VIC |
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Extremely happy with the service. My computer is running like new again. The geek was very professional and knowledgeable and I could not be happier with the result.
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| Daniel R. |
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Guildford, NSW |
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David was very pleasant & helpful. Got our old computer working & is coming out to help us load up our new one - I was very happy with the service.
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| Audrey T. |
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Sherwood, QLD |
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Edward was excellent. If I have any problems in the future I would not hesitate to call you, and I would ask that you send him. He explains everything to you, and makes sure that you are happy with the service and running of your computer. He also asks if
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| Kerri P. |
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Narre Warren, VIC |
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Albert was a life saver and a magician. I can't thank him enough for salvaging my data.
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| Natasha G. |
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Duffy, ACT |
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Rob came to fix my computer. He was pleasant and informative - he didn't talk in techno jargon and he didn't talk down to me. I was able to understand what he was talking about! I see calling him on a regular basis will be the way I'll go to keep my compu
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| Robin H. |
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St Ives, NSW |
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Steven turned up on time and was 100 percent professional and very courteous. He also provided me with some good advice about replacing my laptop and how to best approach saving my current data.
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| Heather M. |
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Coogee, NSW |
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Chris was extremely helpful to this old aged moron pensioner. He was able to sort out the problems. He was able to communicate in plain English. Your initial contact was most excellent with the follow-up emails and letting me know who was going to call.
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| Peter B. |
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Franklin, ACT |
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Great service, will use again for sure, better than our local guys. Thanks Geeks2U, I'll stay in touch.
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| Jenni C. |
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Helensburgh, NSW |
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Anthony was excellent, and found me a much-needed lost file!
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| Geosynthesis Pty Ltd - Andrew B. |
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Toowong, QLD |
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A great service - I would not hesitate to request your assistance at anytime.
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| John G. |
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Bull Creek, WA |
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The young serviceman was polite, helpful and patient. He explained things and answered any questions I had - and above all fixed my problem and installed anti virus software. I was happy with everything.
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| Stuart H. |
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Taigum, QLD |
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I was expecting an 18 year old who would make me feel like an idiot for not knowing how to fix my internet access issue. But Jake was great - really nice, helpful and interesting and didn't make me feel like a luddite!
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| Kylie J. |
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Glebe, NSW |
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I was so impressed! We had Clint come to our home, he was early (which was fantastic) and very polite & helpful. Your company is an absolute pleasure to deal with. I will recommended you to all my family & friends. Thank you again.
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| Sandra W. |
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Cromer, NSW |
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We were very impressed with the knowledge our Geek had on all aspects of Computer information.
Thank You, Syd and Pam
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| Syd W. |
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Woodvale, WA |
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I felt the geek knew what he was talking about and did not treat me like an idiot. He tried to educate me and make my computer run more efficiently. Many thanks. Will use your service again.
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| Leigh D. |
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Maroubra, NSW |
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Our Geek had a friendly and genuinely helpful manner. From previous experience with other computer tech support companies, no one beats GEEKS2U in efficiency and reliability.
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| Carran B. |
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Blakehurst, NSW |
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I was extremely impressed with the service and have been recommending you to friends and work colleagues! The service is first rate and the fees are reasonable. Thank you!
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| Anita L. |
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Bassendean, WA |
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Very happy with the service, will certainly use again.
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| Calamvale Early Learning Centre - Rhonda M. |
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Calamvale, QLD |
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Very happy indeed with Geeks2U. I have already recommended the service to many of my associates and will continue to do so. Eugene was polite, early and impeccably dressed. The people I spoke with on the phone were delightful and very helpful. Thanks!
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| Dolly Q - Danielle C. |
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Northcote, VIC |
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Arrived spot on time. Wasn't in a hurry or rush to leave. Answered all of our questions and more. Made sure we understood everything before leaving. I was amazed at the level of service! I would not hesitate in using geeks 2U again and would recommend them to anyone.
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| Pedrica B. |
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Chelmer, QLD |
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Our computer required a total rebuild (it crashed), and in most cases, after a rebuild, you find things missing, lost or formatted very differently. After John had rebuilt our computer, it was not only faster and working incredibly well, but everything was where it was before. How good is that?!
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| Lesley R. |
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Glen Iris, VIC |
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Russell was prompt and very helpful. He explained everything to me without using technical jargon and more importantly got me back into my computer quickly and easily! Paying for a technician to fix my computer in an hour beats me sitting for days struggling to understand it and still not solving the problem! I would certainly use your service again and I would recommend your service to others.
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| Optimus Primedia - Jenny W. |
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Wellington Point, QLD |
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Andrew was early which was great, he worked in a timely manner & was helpful when I asked further questions about virus protection software. He explained my virus problem in a language that I could easily understand & was friendly to deal with. Thanks very much for your customer service - standard was great & my laptop is running along smoothly now. I will definitely contact your business again should I need anything & have already given your company details onto friends as a recommended agent.
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| Suzy B. |
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Park Ridge South, QLD |
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Jake was able to find a very quick solution to the problem I had, and as a result, I was able to have him do a few other things within the 1 hour call time, which was really fantastic. He was very helpful, spoke in non-tech terms and was friendly and professional. This is my second time using your service (plus my husband has also used you) and I am a satisfied and loyal customer. I am very happy to recommend you to others.
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| Karen F. |
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Roseville, NSW |
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The Geek chap that visited me (his name was Zac) was very polite and is a real professional and I will have no hesitation in recommending this service to my family and friends. A Great service and best wishes to you and in particular Zac. Cheers.
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| Seamus D. |
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Tuart Hill, WA |
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I was delighted at the service and expertise of Robert. He was of great assistance and explained all options available to me and then explained how he would implement them. I truly appreciated his expertise and assistance. Could you please list Robert as my preferred technican for all my future call outs. Many thanks.
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| Adam M. |
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Chatswood, NSW |
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I would just like to say that Jason was the most pleasant, friendly and knowledgeable serviceman I have dealt with. His way of interpreting everything into words I could understand was second to none and never once made me feel inadequate for my lack of knowledge in the field of electronics. He is a vital part to your team and shows what I could see as leadership skills and he is the 'benchmark' of what a service person should be. If I am ever stuck again, I will be personally requesting him.
Thank you.
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| Grayclay - Andrew C. |
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Gaven, QLD |
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Absolutely brilliant service. Estephan fixed a really tricky problem which took a lot of investigating and he wouldn't give up till he got it solved. My computer is now working faster and better than before. He was polite, efficient and an absolute pleasure to deal with.
Thanks again - your service is awesome!
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| Louise M. |
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Coledale, NSW |
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Exemplary service, both from the people on the phones and the technician. It was a complex problem but got fixed. It was a pleasure having VJ help me out of the digital hole I'd fallen into. In addition to his expertise and clear answers to my questions, he is proof that the ethic of service is alive and well, at least in some places.
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| Leonn S. |
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Mount Nelson, TAS |
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VERY well done G2U! The phone contact was excellent, the terms were clear from the beginning, you did exactly what you said you would do and the computer was fixed by a competent and friendly geek (John). I've already recommended you to my friends out in the Facebook world.
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| Jude W. |
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Malvern East, VIC |
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Steven was the 'Geek' that came to look at my laptop. The service was outstanding and he was also extremely helpful. I was very impressed with the whole Geeks2U experience. I have recommended you already to friends and would also in the future.
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| Tennille K. |
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Glebe, NSW |
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I think your customer service staff do a fabulous job. From my point of first contact with your phone staff to the technician who attended our house I was impressed with your company's professionalism. Staff were polite, well informed and pleasant. It is refreshing to receive such great service.
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| Melissa M. |
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Kensington, WA |
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Just wanted to thank you for your recent help fixing our wireless network at home. Mick was friendly and knowledgeable - a great representative for Geeks2U. We would like him to handle all our computer needs. Thanks again.
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| Michael S. |
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Dulwich, SA |
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I was most satisfied with my geek experience. The technician was informative and professional and certainly answered all my questions. Thanks for prompt service and I also appreciate the after care service. All too often service providers are not interested in their customers after the financial transaction has been made, forgetting that repeat customers and recommendations are more important.
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| Maria S. |
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Balgowlah, NSW |
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I can't think of anything Geeks2U could do to improve - the minor problem I had following Gareth's visit was not of his doing but he was ready and willing to help over the phone and was again able to rectify the issue. Frankly I've already started recommending your company to my friends and work colleagues. Thanks again for your professional assistance.
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| Tony C. |
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Wynnum, QLD |
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Thank you for your follow up letter regarding some work I had done using your company. I am just writing to let you know that the service I received was nothing short of outstanding. Right from the initial call, I spoke with Sam. He was very professional and knows the company product well. I then received a confirmation text message, much appreciated. Then John my technician arrived 2 hours after I made the initial call. John was fantastic and has done an exceptional job on my pc. Please pass on my thanks. I look forward to calling on your company again in the future.
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| Stephen B. |
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Woollahra, NSW |
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Good morning. Herewith I would like to thank Geeks2U for an outstanding job executed in a very short time frame. I have unfortunately experienced several cowboys in your trade, unbelievable!!! Bruce has shown his professionalism, he fixed my problems very quickly to my entire satisfaction. A nice, very knowledgeable person. I am thankful and will certainly recommend Geeks2U to my friends. Again thank you, a new customer
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| Denis R. |
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Spearwood, WA |
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Tim was very professional and helpful. He has been to my home before and it was nice to see him again - as usual he was simply outstanding and my computer problems were solved. Thanks!
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| Steve H. |
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North Adelaide, SA |
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I have just had Maurice repair my pc. His conduct was friendly and thoroughly professional, he very obviously knew what he was doing, worked at the speed of light, fixed several small & large bugs in my system and took the trouble to EXPLAIN and TEACH as he went along. Your reception person who initially took my call was helpful and competent also. Is there any way you could clone your staff and send the copies to every major organisation to demonstrate how customer service should be done? And on top of that, the cost was very reasonable! I will not hesitate to use your service again and will definitely advise my associates & colleagues & friends to do likewise. Thanks again, job well done!
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| Rosmary P. |
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Northcote, VIC |
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Geeks2U are the best! Jon was in our shop within 2 hours of booking, and got the system networked and online in less than 15 minutes. He was very professional and knowledgeable. Very Impressive! Believe me, we tried to ring the manufacturers, their service people and other so called experts, and they all said the same thing - we'll see you in 2 days, and our quote is blah blah!. Luckily, we searched the web one more time and wham! Geeks2U - saved the day. We highly recommend Geeks2U to anybody requi
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| ESP Print - Laurie E. |
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Regents Park, NSW |
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Hi, I could not have been happier with the service provided by John of your company. Before contacting your company I had a technician from another service company come to attempt to fix my computer, after explaining the problem to this technician all they did was remove some unused programs supposedly to make the computer run faster, this took over 2 hours & I was charged approximately $260 and it did not fix my problem at all, when I complained they didn't really know how to fix the problem & took days to get back to me so I was very unhappy with their service. I then contacted your company, the phone staff were very pleasant & set up the appointment for John to attend, John was very punctual, professional & friendly - explaining the same problem to him he fully informed me of the possible problems, solutions and time frames involved (I ended up having a corrupted hard drive & faulty memory stick not just too many programs making my computer slow!). John fixed the problem & returned the computer to me in the advised time and I have no further problems at all. I was very impressed with the service overall and appreciated John fully explaining the issues and solutions allowing me to feel informed and keeping me up-to-date with the progress. The overall costs of my repairs was approximately $200, so this was also cheaper than the 'non-repair' of the other company - I only wish I had contacted your company first! I would definitely use your services again if required and would be more than happy to recommend you to anyone I know, Thanks again.
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| TC Health Administration - Vicki M. |
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Randwick, NSW |
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I just wanted to send you guys an email to say a big THANK YOU for fixing my PC! And also to say that it's been a long time since I have received a service the way you provide it. I'm very very happy with the 'Geek' you sent out to fix my computer, Ken from Brisbane. If all your geeks are as polite and helpful as he was, then you will end up with a lot of very happy customers! Thanks!!!
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| Peter M. |
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Mount Gravatt, QLD |
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I would like to say how fantastic Jack was helping us out on our home computer. He sorted out the problem quickly and made suggestions to improve things and really went out of his way to help.
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| Jenny J. |
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Lewisham, NSW |
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What more could one want from any service company? Rob was friendly, punctual, diligent, knew his work and very customer focussed. He resolved all the issues promptly and turned my PC catastrophe into a system with which I am very happy. Geeks2U delivered everything I expected.
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| Greg S. |
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Rivett, ACT |
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I just wanted you to pass on my thanks to Anthony and to your admin team. This was my first time using Geeks2U and I just wish other IT firms I had dealt with in the past actually had their IT systems and management as well set up as you do. I intend to use your firm regularly and do hope that this first experience continues. Congratulations on a great set up.
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| Nicky T. |
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Seaforth, NSW |
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We found Daniel to be on time and had our network up and running correctly in an hour. Good value and I even recommended your company to my daughter in-law (Nicole C from Elwood) yesterday. She rang and had Daniel out last night and was also very pleased with the service. Linda, Media Screens.
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| Media Screens Pty Ltd - Linda C. |
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Black Rock, VIC |
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Heath was absolutely awesome! He was so helpful, informative and easy to understand. I would not hesitate to request him again.
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| Cherie F. |
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Meringandan, QLD |
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Very happy with the service, from Melbourne area. Had lots of trouble getting a tech at short notice, and was let down by at least seven other companies. Crystal was assisting me, and totally provided comprehensive help at every turn. Daniel came at short notice, that afternoon, after I had been let down by other companies, and fixed the problem quickly and efficiently. He also had a very professional and helpful manner, which I look for in service. Thanks for providing a great option. I have passed the details on to friends. It is a real hassle to have to ring up to ten companies for a simple problem. Thanks again,
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| Monika R. |
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Melbourne, VIC |
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Everyone at Huetopia Design was extremely impressed with Geeks2U, from start to finish. The technician was friendly, professional, quick and efficient. Absolutely no faults or criticisms at all. After dealing with poor computer technicians for the past year it was a refreshing change. What our regular technician still could not achieve for us your technician fixed in an hour and a half. I will be highly recommending you to our clients and suppliers.
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| Joanne M. |
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Paddington, NSW |
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This is to let you know that I appreciate very much the speedy and courteous service I received from the members of your staff.. i.e on the telephone and personally.
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| Magdalena P. |
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Indooroopilly, QLD |
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I've been meaning to let you know how great the service was... thanks for the reminder. The way you handle appointments is pretty much text book perfect - why is it so rare in the IT service industry? I've already made a bit of a hero of myself by referring you to others who are struggling to get predictable and timely service. Can I buy shares? Regards, Michael
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| Michael B. |
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St Kilda, VIC |
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I was extremely happy with the service provided by Mark, I had ongoing issues and he was always ready and available to assist and offer solutions, and I highly recommend him to anyone that asks about Geeks2U.
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| Larissa M. |
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McMahons Point, NSW |
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I found the service and Paul very good. Tricky little problem that fortunately he managed to find the answer to! I will definitely give you a call when ever the next problem occurs.
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| Alan S. |
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Aspley, QLD |
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Thanks for your email and I actually did intend to email some feedback but busyness (the eternal excuse) has won on the day! I was most impressed with the professionalism of Geeks2U and have mentioned with some surprise to people that you actually give customer service!! I liked the fact that I received a booking number, the name of the technician in advance and especially the fact that Anthony was so pleasant and punctual. I mentioned to my daughter, Rachel, that I'd got onto your company and she said, Oh
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| Victoria H. |
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Cremorne, NSW |
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I found Daniel to be extremely helpful and he certainly knew what he was doing! He made some of the 'experts' we have used at work look like 'novices'. I have not had any problems at all after he 'fixed' everything. I would have no hesitation whatsoever in recommending your services. One would assume that all other personnel from Geeks are as well presented, trained and polite as was Daniel, the best part was that he did not make me feel like an idiot!!! My apologies for the delay in getting back to you - rather slack over the Xmas break. Hopefully I won't have any further hic-cups but should this happen I will certainly seek Geeks assistance! Kind regards, Laraine
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| Larraine M. |
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Kew, VIC |
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Hi, many thanks for your email. I was pleased with your company's professional approach starting with your bubbly competent receptionist, quick action (same day), professionalism of Peter your IT man and your follow up email. It is quite refreshing to deal with people who are CUSTOMER ORIENTED...... So many OZ companies - once they get your business/money - don't follow through - hence, we the customer look elsewhere as we become a statistic. Well done you guys. I will certainly deal with your company again. Keep up the PROFESSIONALISM.
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| Maree S. |
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Biggera Waters, QLD |
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Very slick operation, 10 minutes after sending my enquiry I had a phone call on a Sunday night to organise an appointment, very impressive! I will recommend to all! Thanks for the great service.
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| Peter T. |
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Currans Hill, NSW |
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Hi, my name is Analia, I have used your services recently and am really happy, the computer support guy was excellent, he listened to my problems with the computer and offered solutions. I have the highest respect for your company and consultants. He was exceptionally good, I have used many other companies before and I would really recommend your services and consultants. Your customer service exceeded any expectations, overall a company which stands out from the rest. I thank the consultant for helping me with my computer, he has really delivered results, and in a short span of time, I can't say enough to commend him. Keep up the excellent work.
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| Analia C. |
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Woolloomooloo, NSW |
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Hi there, I would like to take this opportunity to thank Daniel for the exceptional service we received recently. Daniel was very thorough, made us fully aware of exactly what was wrong with our PC, and took steps to show us what he had done to rectify the problem. As we had never before had viruses on our PC, we were quite worried that we would be out of action for quite sometime due to issues it was causing us. Daniel was punctual, was even running early, and called me to advise me he could be there a little earlier if we wanted. Daniel's prompt service, sound understanding of what needed to be done on the PC, and friendly personality has made us feel confident we made a great choice when looking for PC assistance. I feel confident we will not only be repeat customers, but will be referring the business to all of our friends and family. I would also like to take time to mention the wonderful reception staff who took my initial call. Lovely to deal with and extremely prompt service. I hope this email reaches those whom I have dealt with directly.
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| Lisa C. |
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Mount Eliza, VIC |
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Hi Geeks, A note to say THANKS and express just how impressed I was by your response and service yesterday. I got your name out of the yellow pages yesterday and rang to get help with installing a new laptop I have onto a small network. I rang at around 1.30pm expecting someone may be able to get to me early next week and was informed that someone was in the area, Chris, and could assist with my request later that day. Chris turned up and spent several hours getting me well set up. He explained what he was doing and why and made sure he had covered off everything I needed. He was very personable and his customer service focus was fantastic. Thanks again, I will certainly continue to use you guys and recommend you to others. Wonderful service indeed at a very fair price - well done.
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| Grant B. |
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North Sydney, NSW |
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I have been absolutely thrilled with the service I have received from Geeks2U so far. The turn around time was immediate, the service professional and I was kept informed throughout. The after service has been impeccable and I have no hesitation in either using your service again or recommending it to others.
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| Mary S. |
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Hughesdale, VIC |
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I just wish to say that I am wholly satisfied with the prompt attention and wonderful service provided by your company. The technician John was extremely helpful and friendly. He answered all my questions with ease and good expertise.
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| Yvonne J. |
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Maroubra, NSW |
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Hi Geeks! Just wanted to say a big thanks for your prompt service in my time of crisis yesterday. Just like last time, your man showed up on time and fixed the problem in less than half an hour. What peace of mind I get being able to count on your company when my PC's misbehaving!
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| Helen H. |
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Spring Hill, QLD |
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Hi, my name is Lynette and I had one of your technicians come to my place on Thursday. I had one (Andrew) come previously and was most happy with his work, time of arrival and his friendly manner. Everything I wanted done was done efficiently. I had Jon come on Thursday and I was wondering if I could be lucky twice. I was - he was everything that Andrew was in all aspects. I must commend you on your staff - and I certainly will be telling others of my good fortune in finding your company. Many thanks once again and keep up the good work.
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| Lynette M. |
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Artarmon, NSW |
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I say that I have been very satisfied with the quick & efficient service from Ren. His personality, knowledge, & quick service, are excellent. I intend to always use Geeks2U when needed. Everything from the initial contact through to the service delivery and follow-up was first class.
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| Ray P. |
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Paradise Point, QLD |
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Hello there, sorry for the delay in getting back to you about the service we have received from Geeks2U. It is with pleasure that I can provide the following feedback. We have required the services of Geeks2U on three separate occasions now and each and every time the service has been fantastic. Each time we have phoned Geeks it has been at the last minute and we have required someone to be here either the same day or the next day. Without fail Geeks have shown up and provided the right advice every time. Graham the gentleman who has helped us all three times has been terrific and never fails to solve the problem or provide the right advice. We wouldn't hesitate to recommend or call on Geeks2U again.
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| Janelle . |
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Acton, ACT |
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Strangely enough, I was uttering your name only minutes ago - I was telling my pharmacist about Daniel, and Geeks2U, and how I felt like licking his boots :-) Great service, great skills ... I think it has changed my attitude not only about computer repairs, but to wonder why other services don't take a leaf out of your book. Please pass on my compliments to him ... I would not hesitate to call you again, or to tell my friends about you (as I have just been doing).
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| Lesley S. |
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South Yarra, VIC |
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To find quality service these days is rare. We were so blown away with your tech Nick that we haven't been able to stop talking about it ever since. Not only did he fix our wireless without fuss, it was a pleasure to have him in our home - he loved our dogs!
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| Roger B. |
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Subiaco, WA |
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Hi there, my name is Geoff, recently I had problems adapting my wireless router to my laptop and my VOIP phone system, after days of frustration unable to run both at the same time, I decided to call Geeks2U for help, you were very flexible arranging the appointment around my shift work, Maurice was the technician who called out to my home, arriving early he solved the problem within minutes, now there is no more fights in the house over the use of either the Computer, Laptop or phone which all work perfectly. I would like to take this opportunity to thank Maurice for the exceptional service he provided, his professionalism was outstanding. I would not hesitate to call Geeks2U again, or to tell my friends about you (as I will be doing).
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| Geoff C. |
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Sunbury, VIC |
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Geeks2U helped us establish a remote office at one of our sites. The service was fast and most importantly effective. Thank you for making this happen, your expertise has been really valuable to this project.
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| Energy Australia . |
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Pyrmont, NSW |
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I am pleased to be able to say it has been a great experience dealing with Geeks2U. I phoned 5 other computer support companies before I found you. You were the only company that responded with a person, all the others had answering machines, and the person I spoke to was very helpful in organising someone to come to my house on the same day. As things turned out the technician assigned to my job was running late on another site. He did me the courtesy of phoning ahead to tell me he would be delayed and this gave me the opportunity to tell him the computer had stopped making the funny noise and ask his advice about what to do next. He said diagnosis was harder when the computer was not displaying the problem and he advised me to call Geek Headquarters and tell them the situation. When I called to advise them of my situation the person I spoke to was again very helpful. She (sorry I do not remember her name) suggested that if the problem returned, to call back and reconfirm the booking. The noise did come back; I made a time to be at my house and a few minutes before the appointed time Mark arrived. He was friendly and professional and had the problem fixed in a few minutes. Mark then organised the invoicing for me and I was able to pay for this excellent service on the spot. Thank you all, you are a great team and I appreciate the care you have taken over this case.
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| Tony W. |
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Cammeray, NSW |
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Ben was terrific! He took the time to explain everything he was doing without making me feel like an idiot for not knowing how to solve the problems on my own. What a great service! I will use Geeks2U without hesitation next time the need arises and I will be referring your company whenever I get the chance. Thank you!
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| Dale J. |
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Surfers Paradise, QLD |
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I meant to contact you last week about my experience with your company... it's been a while since I have had such a pleasant and professional dealing with a service provider. Thank you. I was particularly impressed with your initial contact with me (once I'd completed the online form), and grateful that you made the extra effort to fit in a weekend appointment around my schedule. Your customer service skills are outstanding. Further, the expertise and quality of work by Robert still leaves me thankful that I took the time to find Geeks2U! I will advocate your services to my friends and colleagues and will contact you again should I find myself unable to unravel a particular problem with my computer gear. Thanks again....Cathy
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| Cathy S. |
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Jerrabomberra, NSW |
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I was very, very happy with the service I received from Geeks2U on Friday 1st June, I have already told a couple of my friends about you. My serviceman, Daniel, was on time and extremely pleasant and helpful; I had problems with my printer not printing the next day (Saturday), and I rang your number - within 15 minutes Daniel had rung me and helped me over the phone. I was up and running within a few minutes. I am very impressed with your service, and cannot think of any way you could improve. Thank you for giving me this opportunity to comment.
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| Helen A. |
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Frankston, VIC |
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Yesterday, your consultant Mark came to help me with a couple of problems. I wanted to thank him for his prompt and courteous service - as well as fixing the problems. He kept me informed of his arrival time, voluntarily removed his shoes at the door, all of which was done with a really nice attitude. This is the first time I have used Geeks2U but if this is the standard of your service, it certainly won't be the last. Thank you.
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| Barbara H. |
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Pyrmont, NSW |
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I can't believe that I could get one of your lovely Geeks out within 3 hours of my call. When Alistair arrived he got right down to work and fixed my list of problems without any hassles - he did more than I even hoped for. The service was great and I will be telling all my friends and call you again if (when!) I need to. Thanks again.
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| Jenny P. |
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Chermside, QLD |
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I was so impressed with the service that you provided. I would like to pay particular mention to a few aspects if I may. The first being that getting your details from the internet was very simple, which is something in this day and age is greatly appreciated. The second being the same day service. This made a significant impact on our needs and we were only for home use. The final mention would be to the service personel that you sent to us was from Double Bay, my husband and I would like to say that we were so impressed with the representation, manner and reassurance that this man gave us, and to state with high regard that he is a real credit to your company. We were impressed and would call geeks2U without hesitation and recommend your company onwards, which we have already twice, without fail. We hope that as a company you remain honest and fair but most importantly do well and continue to achieve as from our experience you deserve to date. Many thanks, Mark & Melanie
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| Mark & Melanie K. |
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Paddington, NSW |
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Absolutely superb service that I'd willingly commend to others. Jon was helpful, friendly, knew what he was doing and did some great value adding stuff helping me to clean this computer up. Jon took the effort to let me know he was running half an hour late - I really appreciate being kept in the loop on that kind of stuff. The reception staff are pleasant and very efficient at organising call-outs. An A+ organisation. With thanks, Robert.
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| Robert S. |
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Stanmore, NSW |
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Your tech, Jon, was a gentleman and a scholar. He did a great job, and made sure everything was right before leaving. If (when) I have another PC meltdown, I'll be calling a Geek, absolutely. Cheers Mark
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| Mark B. |
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Hunters Hill, NSW |
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Dear Geeks2U, I just wanted to say thanks for the fantastic service that you provide. My computer had been misbehaving for months and I was asking myself why isn't there a service where someone can come to my door and fix this! And then I found your service. I was sure my computer was possessed but Jeremy came over and quietly went about fixing all the problems (which were many and varied). My first appointment was actually cancelled my mistake but the person I spoke to on the phone was so lovely about it
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| Alexandra B. |
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Coburg, VIC |
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I have been meaning to say this. Just want to say what a great job Troy did in fixing our family PC; after me having spent hours on the PC at weekends trying in vain to grapple with a dying hard drive, Troy was able to check that I saved everything & then arranged to install a new hard drive for us. The PC was back-up & working in less than four days. It was a pleasure having Troy do the work for us & we would recommend the services of Geeks2U; we would use their services again without reservation.
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| Brendan H. |
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Balmain, NSW |
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I am very pleased with the onsite computer service I received from Geeks2U. Simon came to my house on a Sunday and fixed my computers' MCE tv issues with a new tv tuner I had purchased at Harvey Norman (the package said it was compatible with MCE, but it wasn't). He was very professional and focused on the task at hand. I have never used commercial technicians for my computer issues, and I had exhausted all of my options with getting the hardware (and software/drivers) to work. Geeks2U was a last ditch effort, but my last hope of seeing TV on my Dell's MCE before I returned the tv tuner to Harvey Norman. I am so happy that Simon got it to work! The whole experience was very satisfying for me. The home (onsite) service was convenient and I would definitely use Geeks2U's services again in the future. Thank you Simon, and thank you Geeks2U.
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| Josephine J. |
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Lilyfield, NSW |
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I was very impressed! The service was prompt; Graham arrived at my office to do a job on a personal computer. I was able to continue working; there was no disruption to work colleagues; the hard drive documents were recovered. I will be recommending you whenever people I know have a need to recover documents.
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| Frances D. |
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Yarralumla, ACT |
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I was really impressed. My 'geek' was on time and very approachable and helpful. He happily chatted to my kids as well as obviously fixing the two problems we were experiencing. Thank you so much!
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| Clare G. |
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Lane Cove, NSW |
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I would have to say that I found the service to be fantastic, you were very helpful with setting up the appointment; Daniel arrived on time, kept me up-to-date with what he was doing while working on my laptop and much to my appreciation suggested things that I could do myself to save spending as much money having him work on the PC. My laptop crashed the following morning and I rang back on the 1300 number and the person I spoke to had Daniel call me within five minutes which I was particularly impressed with, especially as it was a Saturday morning. After explaining what had happened since Daniel had fixed it, Daniel let me know that he believed it was a hardware problem and recommended I speak with the manufacturer rather than have him spend a couple hours getting it going again - that was spot-on as it turned out my hard drive and motherboard have both crashed to the point of needing replacement. I was very appreciative of the quick service and also that Daniel was able to help me in a way that got my computer going with minimum out-of-pocket. It was the first time I'd used Geeks2U but if I had problems in the future, I would definitely be ringing again to have you help me out.
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| Natalie R. |
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Malvern, VIC |
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I am just writing to say thanks and that I was very impressed with the service I received from Mark. Our computer was shutting down on its own after only being on for 5 minutes which meant that it was very difficult to get any work done. We called a couple of local people who didn't have the time or couldn't be bothered to fix the problem and I was beginning to think that the problem was unfixable. Mark came out the same day I made the phone call and the computer hasn't shut down on its own since. I have no hesitation in referring people to your service and using it again myself if we need it. Thanks Mark. Ros M - Computer Gym
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| Computer Gym Sydney North West - Ros M. |
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Glenwood, NSW |
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I just wanted to send through a thank you to yourself and Jeremy for your quick response and extremely efficient service today. I know you're running a tight schedule with your technicians yet you still managed to fit me in. During the past 12 months I've had more contact with customer relations departments than I'd like to ever encounter again. I'd like to extend a huge thank you to Geeks 2 U - in particular to yourself and Jeremy - for proving that there is a one in a million chance of coming across tim
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| Tracy H. |
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Port Melbourne, VIC |
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Troy arrived on time, knew what he was doing and sorted out all my issues with the VPN and network without a hitch. Having worked in the IT industry myself (in a non-geek capacity) I know that his skills are outstanding. His presentation and professionalism on the job were also excellent. Dave in customer service was also outstanding in arranging the appointment and assisting me when I needed to change it later. I have already recommended Geeks2U to one of my clients. Keep up the good work. Very few companies are interested in using customer service as a market differentiator and believe me, when someone comes along who does it right it makes a huge difference to your customer's experience, and to your own bottom line no doubt. Thank you. Kerry Fitzgerald, Director, Lasting Impressions (Australia) Pty Ltd
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| Kerry F. |
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Greenacre, NSW |
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I just wanted to write to advise just how fabulous Troy has been in sorting out our server here at Morris and Partners. He has been continually available and above and beyond the call of duty. We have all been extremely impressed with his ability, his fantastic level of communication and overall his efficiency of completing the new server transition.
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| Kayte . |
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North Sydney, NSW |
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I was very impressed with your service and will certainly use it again in future. I will also recommend it to others. In particular, I really appreciated the fact that you were able to set a specific time for your service call - and arrived at that time - something very rarely achieved by other firms.
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| Julie G. |
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East Melbourne, VIC |
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I was very impressed with the service on a variety of levels: 1. I phoned one day for service and there Peter was the next day 2. Peter was extremely polite and respectful 3. he fixed the problems effortlessly 4. he explained what he had done in plain English 5. he arrived on time 6. the rates were good value for money 7. I now feel somewhat empowered that if I experience another problem (which will happen!!) that I now have a reliable company to contact - this is really important as we are sooo technologically challenged in this house! 8. he gave good advice about an unrelated problem about a low battery in one of the laptops; advising that we would need a replacement battery and how to get one from Toshiba (we otherwise didn't know what to do about the battery). In a nutshell, the service was fantastic.
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| Carolyn F. |
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Cherrybrook, NSW |
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We only have positive feedback for you! Jeremy was on time, proficient and helpful when responding to all questions. We feel very confident that support we received from Geeks2U is of high quality - worth every penny spent. Also, it was much appreciated that the pricing of the hardware that we bought was very reasonable (I had done some research beforehand to ascertain comparable prices). All up, you can count on us to be a repeat customer.
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| Victoria H. |
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Malvern East, VIC |
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We just wanted you to know that this is the first time a techie has walked out the door and everything still works an hour later. Jeremy was great - quietly went about it all without needing me much at all - I think that's a good indicator of someone with instinct, intelligence and an ability to be decisive on our behalf. So thank you Jeremy and you David for great service. We'll be happy to move our IT into your care.
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| Wendy C. |
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Caroline Springs, VIC |
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I would just like to express my sincere thanks to you and your team for your outstanding service. I am a someone who is very reliant on my home PC but unfortunately knows nothing about what to do if I encounter a technical problem. Unfortunately for me I did encounter a problem late last month and I called you in desparation on the recommendation of a work colleague. You were extremely pleasant to me on my first call and to my surprise was able to get a technician out within about 3 hours. Unfortunately my PC problem turned out to be greater than first anticipated and it required a couple of follow-up visits and a complete rebuild. Every time I called you to check up on my PC (which was quite a few times!) I was very pleasantly surprised that you were able to give me an update right away. Your level of customer service is really second to none. A special mention to your trusty techo Kanthan, who had to come over twice and was able to fix my sick PC perfectly and with a smile. But my most sincere thanks to you, Dave, who has just been so excellent to me throughout. I have called you so many times in a slight panic, and every time you have been so pleasant and helpful. And regarding the cost - well - I just can't think of too many businesses who have been so decent and fair in this regard. Although I hope never to have a PC problem again, I know that this is highly unlikely so I look forward to dealing with you again . .. but maybe not for awhile!!! I think that your company provides the perfect solution for people like me - non-techos who are very reliant on their home PC. And of course it goes without saying that I would recommend your service to anyone.
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| Jillian R. |
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Greystanes, NSW |
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Hi there, I just wanted to express my appreciation and let you know how impressed I was with the service I received last week. Considering it was the week between Christmas and New Year I wasn't expecting speedy responses but to my surprise I had someone at my office the same day. Eugene was extremely helpful, efficient and personable and as a business owner myself, my customer service standards aren't always reached, but your company definitely exceeded all expectations. Well done on such a fantastic service from the first phone call to the visit!! I am Chairperson of a business networking group in Melbourne's western suburbs and will definitely be recommending your service to all the members! Tresna, Hey Dee Ho Music.
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| Tresna M. |
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Williamstown, NSW |
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Just wanted to drop a quick line to extend my appreciation for the fantastic service offered by Peter this afternoon. I logged a service request call this morning & by 1pm had a technician at the door. On time, great customer manner & problems fixed with no fuss. As a first time user of any sort of on-site computer service I will definitely use your service again & will highly recommend it to others. Please record my thanks to Peter for his service.
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| Phil T. |
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St Ives, NSW |
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We are extremely pleased with the way you resolved our mac dilemma. Actually we've never had such a successful resolution so promptly or efficiently. We were both pleasantly surprised because everything was still working the next day!! We will not hesitate to call you again, no doubt there will be another occasion! You are now officially our Mac Man!!!!!
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| Barry N. |
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Frankston, VIC |
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I was very pleased with the service provided to us. It was magic that I could get an instant response on the phone, actually talking to a person not a machine. You were there in my time of desperation. I am sure that you know how computers can make you feel when they spit the dummy and you have no idea what went wrong. You can become absolutely frustrated and angry, it can change your personality in an instant and absorb several hours trying to figure it out. You were very calm and reassuring which is what you need to hear in your moment of despair. I was very pleased that you were able to arrange for someone to come to my home within 24 hours of my call for help, especially a visit on a Sunday that was fantastic ( That did relieve me of a heap of stress ) I did not need to arrange to take any time off work or have to involve another person to be at my home. The convenience of your service is wonderful, ( I call it a luxury service just a phone call away) with no inconvenience to me, I did not have to leave my home or pull the computer to bits and drop it off somewhere, wondering when I would get it back, and have it be diagnosed with some rare foreign virus that only 3 weeks in quarantine could repair. The person who attended was genuine, prompt, polite and very patient, answering all the questions that I asked, with answers that I could understand. I would not hesitate to use your service again or recommend your service to anyone in their time of need. The fact that you follow up on your clients shows that you are genuinely concerned about their satisfaction, that is so professional. Keep up the fantastic Geek service.
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| Kim L. |
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Scoresby, VIC |
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I would like to thank Geeks2U, especially Eugene, for an outstanding job in getting my mac up and running in no time. He was on time! very professional! and knowledgeable!! I will definitely use you in the future and recommend you to many of my friends... cheers
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| Terri P. |
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Eaglemont, VIC |
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Good morning Geeks. I am taking a moment to write a few lines to say how happy I am with the service provided by Geeks2U. Through a series of unfortunate events my computer became so infected with viruses that it was literally reduced to a piece of junk. As a researcher and writer I needed to get my home computer repaired as soon as possible (either that or spend probably over a thousand dollars replacing it). A bit of searching led me to Geeks2U. I was attracted by the offer of Same Day Service and the convenience of having a tech come to my home. I rang at lunch time on Wednesday, thinking that I might be able to get someone out by Friday and was amazed to be told that Robert would be at my front door at 5.30pm that night - and he was! Rob was able to save and rebuild my computer in an amazingly short period of time and for just over $200. That actually got me two visits, as Rob came back on Thursday evening to load Windows XP and restore the drivers. He would not leave the house until he was sure that my computer was both up and running and protected by the best antivirus software available. I am extraordinarily pleased with the service provided by Geeks2U and impressed with the professionalism of the organisation and the people it employs (it was a distinct pleasure to speak to a knowledgeable and helpful human being, rather than a machine, when I made my first call to Geeks2U on the Wednesday) and have already recommended its services to a number of work mates.
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| Graham W. |
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Banks, ACT |
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I have no hesitation in saying how excellent your service was. From the moment I checked the website, then called you, until the job was finished - the service and quick response was excellent. Simon knew exactly what to do, did it efficiently and expertly and also advised me on a range of issues which have improved my whole system greatly. I have been recommending Geeks2U to a number of my friends and contacts who are always looking for experts in the field. Your timely response to the usual crisis enqui
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| Gary J Greig & Associates - Gary G. |
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Alexandria, NSW |
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I just wanted you to know that I was very impressed with your company and its level of professionalism. I was impressed with Jeremy and his depth of knowledge and the fact that he said he would turn up at a certain time and did so. He also helped me with advice on my ipod which also worked out well for me too. So thank you. I have given a couple of friends your cards as many of us have had bad experiences in the past and word of mouth in recommendations are invaluable. I took your company as I had seen your car advertising in my area.
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| Sally L. |
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Toorak, VIC |
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Firstly I would like to take this opportunity to say just how impressive Peter was. The guy was quick, educated, polite, helpful, talented and probably the best tech support person that has worked on a Hitstate computer. He was indeed a wizard at fixing our problem. We required a rebuild due to a windows breakdown etc. Peter was in touch by phone throughout the entire process, visited over the weekend and answered all questions that were asked of him. As owner of Hitstate Records I will indeed pass the Geeks2U service to related clients within the music industry and want it to be known the service Peter gave was next to none. Nice work guys, glad I found you , well worth the cost. Darren, Hitstate Records
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| Darren S. |
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Blair Athol, NSW |
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Peter arrived on time and didn't take long to fix my problem. My computer boots up faster now and there is no noisy fan from overheating anymore. He did a fine job and I was impressed with his knowledge and his quick expertise. There were also spyware files on my computer that I didn't know about, they were removed. I am very happy with the service and I will call again if something goes wrong but so far so good. Now I can play games without any worry waiting for a noisy fan inside the computer. My computer runs quietly and I am very happy, Geeks 2 U is a true Aussie service that is worth every cent spent.
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| David W. |
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Stanhope Gardens, NSW |
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Just a quick email to thank you for your service yesterday. In particular, I would like to compliment the people you have working for you. Your service coordinator was great in determining a course of action and explaining the options to me, and your technician Chris, was very knowledgeable, competent and very pleasant to work with. Hopefully I won't need you again anytime soon but it's certainly nice to know you're there!
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| Phil K. |
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Collingwood, VIC |
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This is an email to let you know that Rob who recently worked on our computer blew us away with his expertise. We are most pleased and happy with the knowledge, service and timely manner exercised and we would not hesitate to recommend your company or to use you again in the future. Also, Linda is a delight. When you call and your first association with the company you are calling is the person who answers, it is so great to be greeted by a friendly person who is willing to schedule the appointment to meet with the convenience of the consumer. Thank you very much.
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| Louise H. |
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Belconnen, ACT |
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Geeks2U provided great customer service throughout the process. From my enquiry phone call and subsequent booking, to assistance at my home. Very professional, knowledgeable and personable. If I ever have computer problems again, I now know who to call. Thanks.
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| Vanessa J. |
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Maroubra, NSW |
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Great work, happy with all aspects of my dealings with Geeks2U.
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| Euro Fleur - Ravi D. |
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Kirrawee, NSW |
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Clint was very helpful and willing to do all the little things that make up the big picture for the 'Remote Hands' Job we hired Geeks2U for from our head office. Nothing was 'Sorry we don't do that' it was all very 'Let's get the job done' and he did it all efficiently and on time.
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| Slicktech Pty Ltd - Marcus E. |
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Sydney, NSW |
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Geoff was very friendly and helpful, I will call you again if I have any trouble with my computer.
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| Roy C. |
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Kirrawee, NSW |
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100% satisfied with my service from Geeks2U. Rarely nowadays does one get such competent, professional service. I would highly recommend this service to others!
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| Karen B. |
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Murrumbeena, VIC |
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Your people did everything they said they would, were on time, made no false promises and delivered an exceptionally high level of service.
I would use you again.
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| Suzanne K. |
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Rocklea, QLD |
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John was fabulous. He spoke my language
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| Robyn S. |
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Diamond Creek, VIC |
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Outstanding service - will recommend to friends
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| Jake S. |
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Caringbah, NSW |
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Ron was very pleasant, and fixed my PC in the allotted hour. The lady on the desk was also extremely warm and friendly.
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| Trish B. |
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Winston Hills, NSW |
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Eugene is just wonderful, he has the right balance of courtesy coupled with great technical skills, good customer relations and communicates efficiently
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| Vivian S. |
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Melbourne, VIC |
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As usual, prompt, innovative with suggestions and quickly executing issues at hand.
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| Bob H. |
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Redfern, NSW |
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Always professional. No longer do we have computer issues that stress us out wondering when we can have them fixed. Geeks always turn up on time!
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| Sandy Beach Childcare Centre - Kelly Z. |
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Sandy Beach, NSW |
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Am very impressed with the prompt same day service. Have had computer problems in the past and have had to deliver and leave the hard drive for days before any repairs were made. My Geek, Chris, was very efficient and repaired all faults in very reasonable time. I will happily use your services any time and will also recommend you to my friends and business associates. Many thanks!
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| Hylands Investments - Hiedi G. |
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North Dorrigo, NSW |
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Josh was brilliant. I will use you again and ask for him personally if I have any more problems. Will certainly recommend to anyone.
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| Damian A. |
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Reservoir, VIC |
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Very satisfied with the service provided. Your technician was informative & helpful with advice on different options. He also helped me to recover valuable files & documents which otherwise were lost.
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| Glen M. |
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Glenfield, NSW |
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Kris is an asset to your company. Very polite and he let me know exactly what was going on and how he was going to fix it.
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| Narelle H. |
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Burpengary, QLD |
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I was more than satisfied with Albert, he is a friendly chap who treated me with respect as I am not a computer person and get by with the basics. He explained things in plain English.
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| Maree S. |
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Queanbeyan, NSW |
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Both the technician and the lady who arranged my appointment were very professional, courteous and helpful. I have already recommended your service to two friends. Thanks again.
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| Annie M. |
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Petersham, NSW |
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After recently being scammed over the internet, I was very worried that my computer was in danger of being infected with a virus ,so I called Geeks2U to have it serviced. James was the technician who came, he was the most friendly, helpful person I have dealt with in a very long time and I would recommend Geeks2U anytime.
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| Pamela R. |
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Kings Langley, NSW |
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Fabulous service and I do recommend you to family and friends, having used your services once before.
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| Robynne d. |
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Bondi, NSW |
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James is an outstanding asset to your organisation. I could not have been more impressed with his attitude, capabilities and general demeanour during my dealings with him.
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| Tom S. |
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Luddenham, NSW |
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Ron was professional and prompt and solved a difficult set of viruses that he was confronted with.
Excellent.
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| Robert H. |
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St Ives, NSW |
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Eugene was excellent. His knowledge was 1st rate, and his interpersonal skills great. He took time to explain things in a way that could be understood by non-IT people. Thank you.
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| Brian C. |
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Caulfield North, VIC |
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I have been very impressed with your service from initial call. Computer now powering along and I am a happy customer
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| Mark M. |
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Alfords Point, NSW |
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Albert was great.
He certainly knows what he is doing and provided great customer service.
Thanks!
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| Colliers International Pty Ltd - Brendan J. |
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Canberra, ACT |
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Kyle was wonderful and made me feel at ease with the problem as soon as he sat down. I was very thankful that the problem was solved in less time than I expected. Thank you so much - a great service and have already recommended your company to friends.
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| Coda Electrical - Leanne V. |
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Newington, NSW |
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I would like to say a big thank you for a great service . I have been telling all my friends about your great service . Again, thank you.
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| Janet A. |
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Bayswater, WA |
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Excellent response from initial call to finalisation of service.
Computer running better than ever.
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| Patrick B. |
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Baulkham Hills, NSW |
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Steve was very helpful and professional. I will be more than happy to go through Geeks2U again.
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| Hayley R. |
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Paddington, NSW |
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I was most impressed by Steven. His people skills were excellent and he resolved my problem efficiently.
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| Judy B. |
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Pyrmont, NSW |
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I have used your service more than once, I have now introduced you to my mother and would have no hesitation in using you again or recommending to friends and family.
All staff have been great - the most recent technician (Tristan) was excellent!
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| Christine B. |
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Cronulla, NSW |
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Very happy with David's advice with regard to my computer and David has a great sense of humour too!
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| Eliza G. |
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Regents Park, QLD |
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My geek saved the day. Thank you.
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| Jacqui R. |
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Leichhardt, NSW |
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Steve was lovely and well-presented and knew his job, very caring.
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| Jay B. |
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Woolloomooloo, NSW |
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I was very happy with the service all the way from the telephone call to book an appointment, through to the technician's performance. Punctual, well-presented and knowledgeable. Thank you.
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| Deborah S. |
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Summer Hill, NSW |
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I consider myself technically savvy, but found your representative in another class. Excellent. Thank you.
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| William R. |
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Petersham, NSW |
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Geoff was a very capable technician. He utilised the entire hour and was able to multitask so that time wasn't wasted. Geoff solved my computer problems and gave me advice which will help me avoid losing data and documents etc. I was extremely happy with his service.
Thanks.
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| Margaret C. |
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Cronulla, NSW |
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I was very impressed with the staff from Geeks2U including call centre staff. I should have used you guys two months prior and I would have had my laptop working then!!
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| Michael D. |
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Jingili, NT |
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As I had come to appreciate on the first occasion in 2010 when using your services I again on this occasion received a highly professional yet friendly & technically competent service. I could not recommend you highly enough to anyone experiencing computing problems. The computer's issues were resolved, I learnt something & will certainly call on you again - perhaps even to just do annual health check ups on our computers. Many companies could learn a lot from you about customer service and quality of work.
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| Joy K. |
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South Granville, NSW |
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The Geek was fast, efficient and answered all of my questions calmly and professionally. I was panicked about my computer having viruses and trojan programs, and he fixed the problem. At no stage did he make me feel like an idiot for downloading and running suspicious software. He gave me some advice and tips regarding the PC and installed an excellent anti-spyware program, and was generally very very helpful.
I have had bad experiences with other PC repair companies, so will certainly use Geeks2U again and would certainly recommend them to others with PC problems.
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| Andrew W. |
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Ascot Park, SA |
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Both the technician and the lady who arranged my appointment were very professional, courteous and helpful. I have already recommended your service to two friends. Thanks again.
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| Annie M. |
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Petersham, NSW |
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We were very impressed by the high skill level of our technician and also his polite, efficient manner.
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| Margaret Y. |
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Bethanga, VIC |
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Very friendly, knowledgeable and professional service. This service is as good as it gets!
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| Kevin C. |
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Birkdale, QLD |
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The technician who we had the pleasure of dealing with was very professional, friendly, easy going and a pleasure to work with. I would definitely be confident in dealing with someone like Aileen who helped with the installation of our family's computer. So I would recommend her and Geeks2U to my family if they ever need a computer technician in the future.
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| Nima P. |
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Woollahra, NSW |
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Sam could not have been more courteous, professional and helpful. Very impressive service, many thanks.
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| Peter M. |
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Theodore, ACT |
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Very impressed with the level of customer care and service. The prompt attention received and attitude was most appreciated. We would most definitely use your service again.
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| Exportim (s.a.) Pty. Ltd. - Effie E. |
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Belair, SA |
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I was very satisfied with the prompt reply to my internet inquiry and follow up home visit. All went really well and John was very helpful in explaining what had happened to my computer and how to identify problems in the future.
I would definitely use Geeks2U again because of the convenience factor.
Cheers
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| John M. |
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Glandore, SA |
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Very very impressed with the efficiency of the Company and in particular the helpfulness of Edgar and his impeccable manner.
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| Narelle A. |
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Kellyville, NSW |
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Very good service - your geek even sent an email to our IT consultant in Sydney advising what the problem was and how to fix it (server certification issue). The diagnosis was correct and the problem was solved once the certificate was arranged.
I would certainly use this service again and would recommend it to my friends and associates
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| Rick Advisory Services Pty Ltd - Mike P. |
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West Perth, WA |
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Edgar is a star! He is so very helpful and knowledgeable. We will continue to use geeks2u while Edgar is working there and we are very satisfied with the services provided.
Merry Christmas
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| Graham K. |
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Northmead, NSW |
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Kyle was very polite & patient in understanding our computer problems. He then proceeded to explain why certain things were happening (so much stuff slowing it down) & then the process of how he was fixing it all.
Now the computer works like flicking a TV channel, speedy stuff I love it, thoroughly recommend Geeks2U.
Cheers Deb & Greg
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| Deborah B. |
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Quakers Hill, NSW |
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We had our technician out to the house within half an hour of booking, and he finished the job within the next hour. Very happy!
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| Christina M. |
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Woollahra, NSW |
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A1 service. Kris has good communication skills and got right on with the job. He took us through a few things and gave us some helpful tips for the future.
Good job.
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| Fiona M. |
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Joyner, QLD |
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I organised one of your Geeks to visit my mother (who is in her 80s) with 3 prerequisites - a) somebody willing to take their time with explanations b) easy to understand, putting computer tech talk into layman's terms c) helpful in any way possible. And my mother and I both received a first class service with a smile. We both learnt a few things and mum's computer is functioning so much better now and at a very reasonable charge. Thank you so much for your assistance, I will have no hesitation in calling you in the future both for myself and my mother and recommending your service to others. Cheers!
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| Patricia H. |
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Noranda, WA |
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We found your guy to be very easy to talk too. He answered all the questions in a straightforward and easy manner without all the technical mumbo-jumbo!
Overall, a fantastic experience and we will use you again. Thank you!
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| Carol M. |
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Amaroo, ACT |
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Competent, courteous service -- what more could one ask for? It's like having a personal IT department at home
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| Johann S. |
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Balmain, NSW |
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I would use your company again and also request the same gentleman to fix my computers. I had John come to fix my computers and must give him a 10/10. Would not hesitate to ring and request him again...Thank you
Regards Kerry
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| Kerry C. |
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Surrey Downs, SA |
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Customer service was first rate....bigger organisations like the banks and telcos could learn a lesson from your superb service.
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| Brendan J. |
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Brookvale, NSW |
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Glen is such a personable and professional person with an incredible, dry sense of humour. I value him not only as a Geek, but a wonderful human being. I have total and utter confidence in him as my own personal geek. Onya Glen, now go and have a holiday - 2011 is going to be your year. What's more, I haven't broken the computer, so there!
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| Glennis C. |
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Bethania, QLD |
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In two words - bloody awesome!
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| Ron M. |
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Attadale, WA |
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Outstanding service at a busy time of year - thank you so much
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| CR Hose Glassware Pty Ltd - Katherine F. |
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Mount Eliza, VIC |
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My laptop has never been so healthy in the past few years ,it is now thanks to Geeks!! I will use you again without hesitation. The computer geek Ron just sat down and straight to the job at hand, no muck around time waiting, which I liked ...Thanks again .....Every thing works, I'm impressed, well done guys ...
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| Scott H. |
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Dundas, NSW |
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Hi know that you must hear this all the time, but Steve practically saved my life!!!
I was also SOOOO impressed that I called on a Public Holiday and someone answered the phone to make the appointment. THANK YOU SO MUCH FOR HELPING ME :)
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| Linda C. |
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Newtown, NSW |
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Yuri was most helpful in explaining that it was worthwhile changing the computer. He presented both points of view and did not pressure us.
We were very grateful to have it completed by Christmas eve.
He installed everything and explained everything. We are very satisfied with the service.
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| Maureen B. |
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St Kilda, VIC |
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My customer service rep was Daniel & being the 2nd time we have used Geeks, I have nothing but admiration for your business model. I would encourage more companies out there to adopt it! Being from a customer based service background myself, I appreciate the focus Geeks has shown on solving my issue. Daniel has gone above & beyond the call of duty with exceptional communication skills. I highly recommend your services to the entire human race.
Regards
Bernie
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| Bernie Q. |
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Highett, VIC |
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James was brilliant. He struck a problem but was determined to fix it. He did so and everything works. I recommend you double his salary!
Barbara
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| Barbara G. |
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Ingleburn, NSW |
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I thought the whole experience was fantastic. The receptionist was amazing, the geek knew exactly what he was doing and the convenience factor was brilliant. I'd definitely use the service again.
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| Nicole T. |
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South Brighton, SA |
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The technician that fixed my computer was an outstanding ambassador for your company. He explained the issues using terminology that I understood as well as drawing diagrams. He was efficient, professional, polite and his knowledge was outstanding.
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| Kerry M. |
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Salisbury Heights, SA |
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Rob was immensely patient, good humoured and incredibly efficient. I would like to keep Rob in a box beside my computer and not let anyone else have him.
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| Diana S. |
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Paddington, NSW |
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Sam was exceptional. I have used Geeks2U on other occasions and have found all of your technician representatives to be knowledgeable and courteous. Many thanks.
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| Gary M. |
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Holt, ACT |
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Eugene was the tech that came out, he was absolutely brilliant and fixed my issues and gave me some great general PC housekeeping tips too! Incredibly courteous, extremely knowledgeable and very personable. Many thanks.
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| Virtual Whiz Pty. Ltd. - Louisa F. |
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Wyndham Vale, VIC |
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First time I have used a computer technician and was very impressed from the first phone call, the confirmation emails, our technician Ed and the payment and invoice. Will definitely be using you again!
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| Gillian S. |
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Rochedale South, QLD |
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Roger was on time and gave excellent service. He explained everything in a way that was easy to understand. This is the second time Roger has been here and he has been exemplary.
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| Lmd Strategies - Simon M. |
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Wanniassa, ACT |
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Anthony was very professional and was forthcoming in offering advice and feedback. He was patient and courteous and demonstrated expertise. The initial service, over the telephone was prompt and easy to navigate. I would not hesitate to recommend your services to my friends. Angie
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| Angie S. |
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Preston, VIC |
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Thank you for the great service. This is the first time I have used Geeks2U and I was more than impressed with the service. The technician you sent out, Shaun, was the nicest, most polite man we have met in a while. He was extremely knowledgeable and more than happy to answer the 450 questions I threw at him, as I am far from educated in the computer world! Thanks so much, Karen
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| Karen B. |
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Palm Beach, QLD |
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James couldn't have been more helpful, and he was patience personified dealing with an 89-year-old with very little knowledge of computing.
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| Jim E. |
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Melbourne, VIC |
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Tony was great, talked me through what was going on, and helped me with emails on my iPhone - something which I've never had. He finished early and even asked what else he could do. I would definitely use you again. THANK YOU for your help!
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| Jo H. |
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Hornsby Heights, NSW |
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Chris is a real nice guy and really knows his job and nothing is any trouble for him.
I have some really old programs and thought I would have to get rid of them, but Chris thought it through and got all of them working for me.
As you know I have been a customer for a little while and will continue to be so in the future, thanks to a guy like Chris.
Thank You, Brian.
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| Brian R. |
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Moonee Beach, NSW |
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He made sure I knew what he was doing and that I understood what was going on and how to do it myself.
He moved aside and asked me to put in my passwords rather than asking me what they are and putting them in himself.
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| Judith T. |
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Redfern, NSW |
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I have used your services twice. This time Yuri attended to our printer problem and had us up and running in no time. He is a personable young man with a good sense of humour. I would recommend your company to anyone.
Very best wishes to you, and to Yuri.
Patrick
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| Patrick S. |
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Fitzroy North, VIC |
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I'm a first timer using Geeks2U and I was very impressed with the service and the technician!
Thank you so much, will be using you again if needed and already have recommended Geeks2U to friends and family.
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| Matt W. |
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Redcliffe, QLD |
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Just a quick note to thank you for the amazing work from Robert.
He was prompt, explained things very carefully in easy to understand terms, offered a great solution for the problem
and knew his stuff for getting my lost itunes music back too which was a huge help.
So please let his boss know what a great worker and good guy he is!!!
Will use him again if anything ever goes wrong again and can recommend him and The Geeks to anyone for their great work.
Many thanks
Eric
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| Eric E. |
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Edgecliff, NSW |
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I was very pleased with Mitchell's awareness of the fault at hand and the possible damage that could have resulted if it was not remedied. He solved the problem (allowing cooling space for the video card) promptly and in a most professional manner.
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| Anthony C. |
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Lindfield, NSW |
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Eric was fast and efficient. He tried everything he could think of to get the machine going. He even remembered the kind of software I use from last time. He was great. We will use the service again without hesitation.
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| Lisa C. |
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Cecil Hills, NSW |
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I called late in the day, requested same day service, put on hold for a few minutes, a tech was found who could make it between 5 and 6 pm. I agreed to the terms and conditions for the call, quick and simple. The tech showed up, explained our problem and went to work. Job completed, he explained what was done to correct our problems. Best service I've had.
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| Classic Sales Pty Ltd - Emory S. |
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Melrose Park, SA |
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I have used your service twice now and both times I have found that the service has been top class.
I will be using your service again in the future.
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| Malcom B. |
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Regents Park, QLD |
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I seem to need your services often and every time your Tech has been great.
Often young people are impatient with we oldies but that has never happened with your Techs. I can't fault them.
I would have no hesitation in calling on you again.
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| Gai C. |
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Wyoming, NSW |
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Professional service from all people I dealt with in the organisation. Will have no hesitation recommending you to others. Thank you.
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| Sharlene C. |
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North Ryde, NSW |
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Anthony was very professional and personable. He was extremely helpful in explaining what was required to network our computers. He established confidence in his service and made use of the full hour. I would recommend your company and specifically his services to others.
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| Julie S. |
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Woolloongabba, QLD |
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Stephane was very helpful as he provided many options on how to fix my computer and also in a way that the problem would be fixed quickly.
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| Alicia W. |
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Glenwood, NSW |
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Ron was great just as he was last time. Fixed issue and gave good advice.
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| Headington Marketing - Doug T. |
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Waitara, NSW |
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The service was awesome. He fixed my laptop in the hour and even recommended some OS upgrades to make my computer run smoother.
I feel like I have a new laptop.
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| Steve S. |
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St Leonards, NSW |
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Fast and efficient
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| Ann H. |
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Ermington, NSW |
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Great service, thanks!
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| Janita N. |
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Westmead, NSW |
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I have used your services for a couple of years now, and I think you all do a FANTASTIC job. Every time I call you, I get immediate help, and very down to earth polite girls answer the phone every time. The geeks who come to me are always friendly, very very helpful, explain what is going on, if I need any help with anything they always oblige. Wonderful, wonderful service you provide at a very reasonable price. Great work all of you from start to finish. Keep it up, I will always use your services. Very impressed.
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| Sally R. |
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St Albans, VIC |
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Very professional service, will use again when required.
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| Ken L. |
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Coffs Harbour, NSW |
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I was extremely happy with the outcome, thank you.
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| Monica A. |
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Hobart, TAS |
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Keep up your standards, you are a very professional company.
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| Graham A. |
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Oxenford, QLD |
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I love the service you guys provide - prompt, reliable, courteous and everything gets done, with an explanation, so we learn as well. A great customer service experience.
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| Craig S. |
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Brighton, VIC |
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Jake the technician was very professional and courteous. My whole experience with Geeks2U was pleasant and effortless. I would recommend Geeks2U to anyone in the future.
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| Di B. |
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Rushcutters Bay, NSW |
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I could find no fault with the service I received. Thank you.
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| Jonathon G. |
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Balgowlah, NSW |
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The service was great, Costa was really polite, efficient, knowledgeable and well presented - he was also on time (bonus!). I would recommend the service to everyone I know and will certainly be keeping your card on the fridge and will be calling again whenever I need something fixed.
Thank you
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| Sharon R. |
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Edithvale, VIC |
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Charlie was very VERY good!
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| Bernadette G. |
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Croydon Hills, VIC |
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We were very pleased with the service we received.
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| Sally R. |
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Dulwich Hill, NSW |
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We had used a service recommended by others and we were
ripped off big time. Your service was a pleasant surprise. Congratulations, us oldies need your help.
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| Jenny M. |
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Rhodes, NSW |
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Thank you, I was very impressed from the booking right to the end of the appointment.
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| Julian L. |
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Surry Hills, NSW |
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My compliments on your service and specially thanks to Peter. So refreshing to deal with someone so polite and patient. Keep it up geeks!
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| Peter J. |
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Flinders Park, SA |
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Very happy with service - professional & efficient at all times. Thank you.
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| State Wide Traffic Control - Paula P. |
|
Glendenning, NSW |
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The service was great
.
I now know where to go for any PC related problems
.
MANY THANKS!
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| Gaye G. |
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Bellevue Hill, NSW |
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Peter ticked all the boxes required, I would gladly recommend your company to others
,
cheers!
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| John E. |
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West Lakes Shore, SA |
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Polite and Helpful as always .. Thank you
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| Greg H. |
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Coburg, VIC |
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Michael was a lovely fellow and fixed my problem, and also helped with advice.
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| Nick C. |
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Kew, VIC |
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Just a big thank you to Stephen for all his help and patience.
Would not hesitate to call again.
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| Michelle M. |
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Maroubra, NSW |
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He was on time, he fixed the main computer and he had time to look at our laptop and clean it up etc. Very happy with the service and yes I would use you guys again. Thanks.
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| Lisa O. |
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Caringbah, NSW |
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Very friendly attitude from the initial phone call, which made it much less intimidating to try to explain our problem in non-tech terms. After 3 days of fruitless argument with the official support line, the relaxed attitude and prompt service of Geeks2U was a great relief. Fees were explained clearly up front so there were no nasty surprises.
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| Marie S. |
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Concord, NSW |
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Fantastic experience from start to finish! The way the girl answered the phone, polite, informative just fantastic customer service. Communication was brilliant. Steve the technician was lovely and on time. He was very patient with all my questions and definitely tried to do the most in my hour. I would gladly recommend Geeks2U to anyone and would definitely use again. Thank you!!!
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| Katina B. |
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Earlwood, NSW |
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Great service and like the fact that every time I call a live person answers the phone.
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| Jolynn M. |
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Elizabeth Bay, NSW |
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The geek you sent was exceptional.
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| S L Precision Engineering - Claudia P. |
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Ravenhall, VIC |
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Top rate service and professionalism, a credit to the business.
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| Brad P. |
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Pymble, NSW |
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Excellent Service.
Obviously extremely knowledgeable and very pleasant
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| Bernadette N. |
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Surrey Hills, VIC |
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Brilliant service and I have told my colleagues today - would definitely use again.
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| Leanne W. |
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Cabarita, NSW |
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John arrived on the dot of 4pm. He looked and presented very professionally, obviously knew what he was doing. I would definitely contact Geeks2U again if I had a problem and have already recommended you to a friend in case he has a need. Well done.
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| Bill G. |
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Kensington Gardens, SA |
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Chris was very professional, I will gladly be advising my friends of the prompt and outstanding service I received.
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| Ailsa C. |
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Woolgoolga, NSW |
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A lovely young man came out and sorted out the problem efficiently and without any fuss. If only all service people were as pleasant and helpful. Thank you very much
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| Joy W. |
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Chadstone, VIC |
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I was very impressed in my dealings with Geeks2U, from the first contact I had with the very pleasant young lady on the phone through to the very respectful, competent and lovely young man who came to my home to fix my computer. It was a good experience and I have already recommended Geeks2U to some of my friends.
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| Lynne H. |
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South Hurstville, NSW |
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My Geek was well presented. I was very satisfied with the service and would definitely use Geeks2U again. The service on the phone was very courteous also. Thank you all.
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| Jamie B. |
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Kangaroo Point, QLD |
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Joseph was very courteous and provided excellent service
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| Sue G. |
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Old Beach, TAS |
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I was very happy with the service I received
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| Bruce L. |
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Dulwich Hill, NSW |
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David was extremely friendly and was able to fix all my problems within the hour. Would be happy to use your service again.
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| Cathy B. |
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Ashgrove, QLD |
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Joseph was fantastic. I was very nervous about handing my computer over, but Joseph's reassurance that it would be all ok was fantastic. Will certainly use services again.
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| Tammy P. |
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Margate, TAS |
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ALWAYS HAD GREAT SERVICE FROM YOU
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| Allan W. |
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St Kilda, VIC |
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Second time I have used Geeks2U and would happily use again and recommend. Great Service!
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| Donna L. |
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Tarragindi, QLD |
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Chris was great, nothing was too much trouble
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| Lisa J. |
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Woongarrah, NSW |
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Technician was excellent, which I am always happy to pay for good service.
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| Theresa S. |
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Morningside, QLD |
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I have used you twice regarding my computer problem as the first time experience led me to call you this time too. Both times the staff at field and at office displayed professional conduct. They advised the honest and comprehensive information regarding the issues.
I'd like to especially mention Bobby, he has displayed high standard of his work ethics. I would like to thank him for the excellent job he has done though it is very small job but he has given the right advice to me.
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| Dolly K. |
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Greenfield Park, NSW |
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I was very satisfied with Nigel, he was extremely helpful and had a tremendous customer focused attitude. It is people like him that help a business to succeed. I am more than happy that you have chosen people like Nigel to serve your customers. I therefore commend Nigel for his great customer service and helpful approach!
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| Deirdre M. |
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Paralowie, SA |
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We were extremely impressed with both the professionalism and manner in which our computer needs were dealt with. I have no hesitation in recommending our Technician or Geeks 2U to our family and friends.
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| Teresa W. |
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Nundah, QLD |
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We at Amusement Hire Services have only met with Jake twice but have found his thorough approach, knowledge of computers and professionalism an absolute breath of fresh air in comparison to the technicians from other companies we have encountered.
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| Amusement Hire Services Pty Ltd - Denise P. |
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Granville, NSW |
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Very happy with the service and information I received
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| Kate T. |
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St Morris, SA |
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I thought Yuri was fabulous. He was easy to talk to. Helped me with all my computer needs, fixed my problems and sped up my computer.
He also showed me how to maintain my computer and set up on my desktop the icons I required to keep my computer maintained. He was easy going, nice to talk to and I would get him back if I require any further assistance. He also said if I had any problems to contact Geeks2U and he would call me to help me.
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| Cathy G. |
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Mulgrave, VIC |
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I thought Clint was both very knowledgeable and skilled. His manner was both friendly and polite. He was informative and innovative in providing solutions and further suggestions - providing sound advice. I was so pleased with his service and would request him by name next time
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| Marie R. |
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Fairlight, NSW |
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I am a professional person who would like to commend the young lady who answered my first call. A lot of businesses talk about Customer Service but lack any knowledge of what it actually is. She deserves a very well done, professional yet friendly, knowledgeable & spoke well. Thank you, Diana.
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| Diana S. |
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Glenwood, NSW |
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This whole experience was a learning curve for me! Not from the Geeks2U side, but from OUR side. This episode highlighted the weaknesses in OUR systems. Thankfully, it only turned out to be a minor glitch, but served to get me into action to check, check and double check how we store and back up our business data. I thank Peter for his unruffled approach and his quick and efficient manner as he fixed what I am sure was a minor problem for him; but was a potentially major one for us. With our bacon saved, I can now get back to business in our new and, I am pleased to say, improved manner.
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| Jenny D. |
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Panania, NSW |
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I have used Geeks2U twice, and I can say all contact with anybody from office bookings to Technician Services have only been exceptionally perfect, professional customer service. I will recommend to anyone.
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| Shirley S. |
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Karrinyup, WA |
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Well organised, quick response and the problem is fixed!
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| Nerita L. |
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Newcastle, NSW |
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Michael was fantastic!!! He was very helpful and made me understand the issues with my computer. If all your consultants are like Michael it is a great thing. Never had anyone give such great customer service and want to help me so much. Thanks Geeks2U.
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| Gabby B. |
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Hawthorn, VIC |
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Very good service - I am a repeat customer! Technician very friendly and most helpful.
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| Alan M. |
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Kambah, ACT |
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Thank you,
cannot recommend your service highly enough. Your really lovely technician patiently diagnosed problems, connected hardware, software, and gave really helpful and easily understood advice while my 18 month old daughter wreaked havoc around him. I run a home office and also need my PC for study, running a sporting club and a body corporate. I now have all my data back (as well as my family photos), I'm no longer paying for an ISP I cannot use and I couldn't be happier. Thank you so much again.
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| Claire H. |
|
Doncaster, VIC |
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Your staff are very professional at all times and very attentive.
I wouldn't use any other company.
Many thanks
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| Analia C. |
|
Woolloomooloo, NSW |
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I was impressed by the professionalism and friendly attitude of both your telephone booking staff and your technician. Your technician arrived on time and was very helpful in identifying and correcting the fault, when the cause was not immediately obvious. Further, he utilised the full time I had paid for by taking some further steps to enhance the performance of my computer. I was very impressed by his attitude and helpfulness.
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| Steven G. |
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Weston, ACT |
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I found Joe very easy to talk to and he explained things in a language I could understand. He was happy to look at everything regardless of how hard or small. His training advice was excellent. Very, very happy with the service.
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| Lyn P. |
|
Elderslie, NSW |
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Very pleased I picked you out of the Yellow Pages. My nightmare scenario - pressing deadline and no computer - was sent packing. I made the deadline. Thanks James.
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| Trevor H. |
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Newport, VIC |
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I have used your service about 4 or 5 times now. The guy was very polite and knew his stuff!
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| Integrity Strength - Stephen W. |
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Artarmon, NSW |
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Very lovely people to deal with. Thanks so much!
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| Maureen B. |
|
Redland Bay, QLD |
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Given my level of knowledge with the system, Bruce had to basically go blind with the setup we have here. I was more than impressed with how the job was sorted. Thanks Bruce.
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| Saferides Pty Ltd - Derek M. |
|
Canning Vale, WA |
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Steve was courteous and competent- he worked diligently to solve the problem which he did successfully. If he is representative of the calibre of your staff you are certainly providing an excellent service for your customers.
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| Em T. |
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Malabar, NSW |
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I am a computer person and was really stuck with fixing the Internet problem I had with my PC. Clement came to my place on time, at the time that suited me, and in 1.5 hours fixed the problem. Now the Internet works great thanks to Clement. I would use Geeks2U service again and highly recommend anyone with PC trouble not to hesitate booking a Geek. You'll save yourself a big headache letting a Geek from Geeks2U fix the PC problem for you. Overall an outstanding service.
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| Duncan V. |
|
Lane Cove, NSW |
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Your rep was very helpful and explained every thing in plain English and the end result is perfect. Thank you for your assistance in this matter and if I require any further help we definitely will call you.
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| Steve M. |
|
Wakeley, NSW |
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Service was excellent! Albert was spot on time, professional, competent, knowledgeable and most helpful - my PC is running better than ever and I have learnt some valuable tips to help me keep it that way. From my point of view there is simply nothing to improve upon. Many thanks. Jan
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| Jan K. |
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Spence, ACT |
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What a wonderful service
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| Debbie M. |
|
Hawthorne, QLD |
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I have had the pleasure of your services and can and do recommend them to all of my friends.
Having been in the service area for most of my working life I do appreciate the professionalism of the technicians I have had attend to my problems even under the most trying of conditions.
I would like to say that the first point of contact i.e. your phone operators put one at ease no matter how bad the feeling of despair regarding the problem at hand.
Thank you again, and rest assured I will use your services again if required. Sincerely, William.
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| William H. |
|
Bondi, NSW |
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I found the service from phoning to Rob's assistance very professional and friendly.
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| Marena M. |
|
Bellevue Hill, NSW |
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Fantastic booking service. I lodged my service request online and within a few short hrs. received a follow up phone call to book in my service call. The person I spoke to was very friendly and professional and the confirmation text and email gave me confidence in the service that was to be provided. My technician (Ron) was prompt (if not a little early) and was able to resolve the problem with my laptop within the hr. which was fantastic. I will definitely use Geeks2U again and will recommend to my family and friends.
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| Jennifer F. |
|
Castle Hill, NSW |
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Very impressed with the technician (Yuri) you sent us, he represents your company very well. We will recommend your service to anyone we know who has computer problems.
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| Paul Z. |
|
St Kilda East, VIC |
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Thankyou for exceeding my expectations!
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| Neroli H. |
|
East Lindfield, NSW |
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Eugene was very good - he tackled a difficult problem without issues. I would recommend your prompt service to others.
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| Dominic V. |
|
Albert Park, VIC |
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Very happy with service. Would highly recommend and use again.
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| Kelly M. |
|
Caulfield North, VIC |
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Jason is an excellent help and staff member. He is honest, reliable and very professional with his knowledge about computers and the work he does.
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| Daniel C. |
|
Southport, QLD |
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I didn`t know what problems had been occurring on my computer, but when Michael (a computer expert) visited my house , he found the problems straight away and fixed them in an hour. That was amazing!
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| Daiki K. |
|
Ashburton, VIC |
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My Geek was the most perfect I could have wished for, PROFESSIONAL, PERSONABLE, EFFICIENT, INFORMATIVE,
a first class operator and he fixed my computer problems
without any trouble at all.
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| John B. |
|
Picnic Point, NSW |
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Was very happy with your service. I rang quite a few companies that day and yours was most professional. Unlike the others, you could give me a same day appointment, sent a text to confirm, and when your receptionist told me she'd get back to me, she actually did. And quickly. Nice work!
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| Melissa B. |
|
Newmarket, QLD |
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Excellent, professional service. Phil went out of his way to have my computer back on line and I will use Geeks2U if I have any future problems.
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| Lindsay F. |
|
Wahroonga, NSW |
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I was very impressed with the initial contact person. It was very comforting to know that she had my best interests at heart and was able to get a service guy to me quickly at such short notice.
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| Neil T. |
|
Boronia, VIC |
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Chris was great, helpful, courteous, didn't waste time and didn't install things that I didn't ask for. I would use the service again.
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| Kate B. |
|
Windsor, QLD |
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Very pleased with the service. Our Geek was very courteous, polite and above all thorough with his job. We would definitely use Geeks2U again.
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| Glenn R. |
|
Caulfield North, VIC |
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Hi,
Eugene is extremely competent, knowledgeable and friendly. I had not accessed technical help previously. I now use your service without hesitation, if I can book Eugene whenever a problem arises; or installation needed.
His knowledge of Macs and ability to multi-task is incredible. I would not use anyone but Eugene again.
I cannot praise his capacity to convey knowledge at all levels to the users, from the least technologically proficient (me), to the most; my children.
Eugene is a person who has such a high level of knowledge and also personal qualities that make him a unique asset to your company. My daughter's technicians at her school, and my experience as a teacher with IT people, has not usually been positive.
I clearly find him an exemplary representative of your company; you're lucky to have him as an employee.
Jeannie
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| Jeannie W. |
|
Brunswick West, VIC |
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I cannot speak highly enough of John. I regard his politeness, demeanour, patience and willingness to explain as being of the highest order. I wish him well.
Dennis
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| Dennis D. |
|
Ashbury, NSW |
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Was very impressed with your technician and equally if not more impressed by your receptionist, who was lovely, efficient and a pleasure to deal with to the point that she rates as good as anyone I have ever dealt with in similar circumstances. Well done to you all : )
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| David E. |
|
St Kilda, VIC |
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I was very impressed with Laurence's punctuality, the time he spent explaining things in plain English - will definitely have your address in my contacts list for future reference!
Many thanks - I said when he arrived that I hoped he would be my salvation and he was!
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| Denise T. |
|
Mosman, NSW |
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John was absolutely brilliant, he knew his job very well, I would not even have to think about using your service again and definitely I will spread the word just how good and satisfied with your service I was. If you use this email on your promos for Geeks2U, I would like to say the proof is in the service, knowledge, expertise you have. I've used the rest, now come to the best, you will be like me and never go back, I guarantee you. Peter
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| Peter H. |
|
Modbury, SA |
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Dear Geeks, from the phone call I made to Geeks2U followed by Daniel the Geek fixing my computer, I was %100 satisfied. Totally professional and the best service I have received since I can remember. Would not hesitate to use your services again and have been recommending you to other people.
Thanks again.
Regards
Lisa
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| Lisa W. |
|
Park Holme, SA |
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I am impressed with the professionalism of all concerned with this call, especially with the technician, Mark. The problem was resolved to the conclusion with all liaisons between my ISP, Telstra and myself being done in a timely and efficient manner. Congratulations, Geeks, for your professional team. If you give awards, keep Mark in mind!
Kindest regards and Thank you,
Hal
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| Hal P. |
|
Roselands, NSW |
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Nigel was great. He was knowledgeable and could sympathise with me and my situation. He answered all my stupid questions with ease and in a language that I understood. Nigel spoke to me using my levels of understanding and explained to me what happened to my laptop and what he was doing to correct the situation. He definitely has a great knowledge of this tech world and a deep passion for it.
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| Laura T. |
|
Northgate, SA |
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Reception of my phone call was the most professional and helpful I have experienced in years. Everything was explained very clearly, they were very accommodating and polite. Made me feel very valued as a customer and inspired confidence in the service I was about to receive. I was also very happy with the technical service and advice from Ken. I will definitely recommend you. Thank you.
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| Debbie B. |
|
Coorparoo, QLD |
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It is great when a technician arrives when they are expected. You guys should be proud about that. Another point is the technician puts the client at ease, I know I feel very foolish about my limited computer skills, and yet your technicians never make me feel foolish or idiotic, and are always encouraging. They also show what to do if the problem should happen again. I have recommended your service to a number of people when they have mentioned they are having computer problems, and they have been very happy with the service also.
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| Sue H. |
|
The Gap, QLD |
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I was most impressed with your service. Eugene is a credit to your company...courteous, well-mannered, polite and so very helpful and did not make this old Nana feel an idiot. Eugene explained things as he went along...told me what he was doing and why...made me feel part of the process. He was also most encouraging at my attempts to join this new age technology. YES...we are now very much part of your satisfied customers. YES...I have passed on your number and Eugene's name to other family members and friends. $158 very well spent. YES...we will call you [to have Eugene come help us] the next time we are in trouble with any of the computers. You can tell Eugene we are now enjoying using the computer...with sound and internet access without headaches...what a difference he made to this computer. Thank you again
Christine
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| Christine M. |
|
Werribee, VIC |
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I had Leon come to me to help me and he was AMAZING.. he fixed my computer completely and didn't make me feel 'dumb' for not knowing silly things. Nice person, friendly and really good with computers. He should get a pay rise for having such happy customers !! Thanks, Karli
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| Karli J. |
|
Caulfield, VIC |
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Jason was fantastic. He was very personable and made things easy for me to understand. He went above and beyond his call of service, helping me with issues to do with my laptop that I didn't even know existed. Not only is my laptop functioning better than ever, Jason equipped me with the base knowledge necessary to keep it that way. Thanks so much!
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| Jessica S. |
|
Southport, QLD |
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I was very happy with Michael's professionalism and his patience. He was extremely easy to talk to and I felt very comfortable communicating with him and asking him questions. I am not an IT person and he explained everything clearly and in easy to understand language. I would definitely call on him again if I have any further problems.
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| Maria K. |
|
Aspley, QLD |
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|
Daniel arrived on time, if not early and was very polite and friendly. He used 'plain English' not 'computer jargon' and explained things very well. He wrote things down for me and wrote the customer service number he could be contacted on if I had further problems.
A most professional technician, as is the Geeks2U Customer Support Centre. When I enquired about getting a technician out, I was made to feel welcome and my details were taken down accurately, first time. I didn't have to repeat myself. The
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| Cheryl L. |
|
Flagstaff Hill, SA |
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Eugene arrived on time, was very efficient, capable and solved the issue without too much trouble. While a scan was running, we had a discussion around Apple. Whilst I was somewhat leaning in that direction anyway - after talking to Eugene, almost certainly my next home computer will be an Apple. Eugene should be a sales agent for Apple!
I did appreciate that Eugene was thoroughly capable and solved the problem. Would certainly recommend the service to others.
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| Sean K. |
|
Nunawading, VIC |
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|
Michael was professional and courteous. He obviously has a very good knowledge of Mac's and had no difficulties finding the problem. He also went out of his way to fit in with my schedule. I have used Geeks twice now and have always been very happy with the friendly, professional service I have received. Thank you!
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| Jacqlyn C. |
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Holland Park West, QLD |
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Young lady (Alicia ?) who took the booking was exceptional - outstanding, in fact. Very helpful, and understanding. A credit to your organisation.
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| Paul O. |
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Forest Lake, QLD |
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I felt secure about using Geeks2U because we know Jake and would always rely on him for honest, safe work on our computer. we would always trust the advice and knowledge that Jake offers.
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| Ross W. |
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Chatswood, NSW |
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Very prompt and professional service. Jason fixed our problem very quickly and then provided us with further fine tuning of our computer to utilise the most of the hour with which we had paid. Good value for money, very knowledgeable technician and a nice bloke. An asset to Geeks everywhere. Thanks Jason.
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| Dean H. |
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West Wodonga, VIC |
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Just to say that I am very happy with the service provided by your technician. He not only improved the performance of my computer a great deal. He was also very friendly and courteous in doing his work. I would certainly use your office for any further work that may be needed with my present computer or any other one that I get. I would also recommend your office to all my friends. Thank you - RMS.
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| RM S. |
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Double Bay, NSW |
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We were extremely satisfied with the service we received from our technician! We look forward to using your services again and appreciate the prompt service time and efficiency.
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| Natalie B. |
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Kewarra Beach, QLD |
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Your company always provides excellent service and always fixes whatever computer problem I have in a timely, efficient manner with a smile.
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| Lia M. |
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Moonee Ponds, VIC |
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Thank you, I am always impressed with the efficiency of the staff who take the calls and I could not be happier with Geek Mitch who is always punctual and always successful in solving my computer problems seemingly without any effort. It is a bonus that he is also an extremely nice person and a pleasure to have in my home.
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| Anne E. |
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Redfern, NSW |
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Thank you. I am not a computer whiz by any stretch of the imagination. When I phoned, the girls on the phone were so helpful & pleasant. Not only would we use the service again but we would definitely recommend Geeks2U to friends & family.
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| Megan F. |
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Bossley Park, NSW |
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Thank you very much for your service! Right from my first contact in calling for an appointment your staff were extremely friendly and helpful. I was never made to feel stupid. I felt that my Geek, Mick went above and beyond what was required of him. Thank you and I will be recommending you to anyone just as a friend of mine referred me.
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| Annette B. |
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New Farm, QLD |
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Your geek Laurence was excellent. He was efficient, helpful, friendly and did not make fun of my technological deficiencies!
The girl who took my initial call was also fantastic, so thank you again for really great service.
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| Anne M. |
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Allambie Heights, NSW |
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The service and help provided was exceptional. I will from now on be a loyal customer and call on the Geeks2U team whenever I have a problem. My Geek James was incredibly helpful and polite. Thank you for your wonderful service
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| Giovanna L. |
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Taylors Hill, VIC |
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I was very impressed with the help I received from Costa who came to look at my computer. He fixed the problem and helped me with other minor issues I had and when the problem returned later that day he called me a couple of times to talk me through possible solutions. He was extremely professional and knew so much about all things computer! I would not hesitate to contact Geeks2U again - they are most definitely my go-to people for computer problems!
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| Shannon S. |
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Preston, VIC |
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Eric is an excellent Geek. He is always polite and professional. He doesn't make me feel stupid when I don't know something.
I also value the really easy and efficient telephone service when I was booking the service. I was led through a series of questions and it was also made very clear how much I would need to pay. Excellent.
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| Julie R. |
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Macquarie Fields, NSW |
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The service was spot on - I was impressed that a tech could be dispatched so quickly. Leon our tech arrived on time and was great - really helpful and solved our issues quickly.
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| Samantha M. |
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Camberwell, VIC |
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I think that the professionalism is really good, Matt was extremely helpful and informed me in plain English what was going on. I applaud the phone staff and the service provided by Matt. He really went out of his way to ensure I got my machine running well, and helped me with the quickest solution for my problem. He was great!
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| Peter F. |
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Sydney, NSW |
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Edgar was on time, very polite, well mannered, professional and a real credit to your business. We would gladly use Geeks 2U again and will happily refer friends and business associates to your firm.
Thank you for your very kind assistance.
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| Tony W. |
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Cherrybrook, NSW |
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Your technician was courteous, friendly and kind to elderly folk who needed very basic assistance and reassurance. He was efficient, knowledgeable and effective. We were very happy.
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| Alan W. |
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Toowong, QLD |
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We have been dealing with Geeks2U for a couple of years now and your service is impeccable! Each time we have had a different technician, this time it was Craig and we have always found them to be professional and helpful. Craig got to the bottom of our problems quickly and provided a solution to tide us over until we replace our hard drive. Thank you Craig! I would not hesitate to recommend you to anyone and have done so on a few occasions. Keep up the good work.
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| Barry C. |
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Oatley, NSW |
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Rhett was very helpful and very professional . So glad I found your business. Also the receptionists were very lovely to talk to, fantastic service all round. THANK YOU for your EXCELLENT SERVICE.
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| Cindy P. |
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Eagleby, QLD |
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Albert was magnificent! He was professional, polite, solved my problems, gave me further advice on obtaining repairs under warranty and was clear, detailed and specific in the diagnosis and treatment options - much appreciated as I am not across computers. Albert ensured I understood the issues and could discuss with Acer. A thousand thank-you's and will recommend at every opportunity!
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| Jenny S. |
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O'connor, ACT |
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Overall the best service I have ever had.
This is the second time I have used your company and on both occasions have found the service exceptional from beginning to end. You are a great team - keep up the good work
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| Cheryl W. |
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Floreat, WA |
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I have had need of your services many times and as always I am very happy with your Techs.
They are always very polite and punctual. Being a senior citizen I have had many occasions where the younger generation are impatient and rude but that is not the case with your Techs. They are always polite and patient and speaking on behalf of we oldies, we appreciate it. They don't make us feel like idiots.
I would definitely use your sevice again and I have already recommended you to others.
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| Gai C. |
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Wyoming, NSW |
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Excellent, professional and convenient service. Well done!
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| Louise B. |
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Kogarah Bay, NSW |
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Excellent on every level, will certainly both recommend to others and use myself again when needed
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| Yvette S. |
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Greenwich, NSW |
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The gentleman that I had was very friendly and spoke plain English without all the silly jargon. He showed me how to do a few things on my computer and took his time explaining things even if he had to explain it more than once. No question was a problem and he went above and beyond to help me any way he could. I would highly recommend this gentleman to anyone having difficulties as he was very patient and helpful. Thanks
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| Melinda R. |
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Bertram, WA |
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The service was excellent and the tech arrived on time, which was refreshing to see, and allowed me to carry on with other chores whilst he sorted out the problem. Will recommend this service to others without hesitation.
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| Richard P. |
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Wyong, NSW |
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Mark was very professional in his approach to the task. He was very methodical and committed to identifying the problem and solving it and he did just that!!
Mark explained in detail what the problem was and advised us what to do in future if that problem re-occurred.
We would have no hestitation in calling Geeks2U again and recommending them to friends.
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| Gary D. |
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Norah Head, NSW |
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I would like to thank you for the fast, efficient and friendly service.
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| Cathy C. |
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Crestmead, QLD |
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Thank you once again for a very prompt, courteous and professional service.
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| Angela L. |
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Concord, NSW |
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My geek was great, fixed the problem and very helpful with other general computer questions. I would happily use Geeks2U again if needed.
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| Alison K. |
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Hornsby Heights, NSW |
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Nigel spoke in plain English, reassured me that what I was questioning was very common. Excellent service, one which I will recommend wholeheartedly.
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| Debbie H. |
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Morphettville, SA |
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Very helpful and provided simple language advice. Gave no pressure and suggested to utilise the hour paid for. I'll be back!
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| Chris W. |
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Hebersham, NSW |
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Peter was wonderful and saved me a great deal of money and time. I will recommend geeks to all my friends.
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| Andrew B. |
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Glenside, SA |
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I was so impressed with your company that I am recommending you to everyone I know and if every business operated like yours the world would be a better place. You certainly have all the right elements going for you. Eugene was absolutely fantastic.
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| Julie J. |
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Werribee, VIC |
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I was very impressed with the high level of professionalism and courtesy displayed by your company from the moment of my first making contact until your technician, Eugene, departed.
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| Alan H. |
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Kew, VIC |
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Costa came on time and was very courteous and thorough in identifying the problem with my computer. He was very helpful and the hour was very worthwhile. Will definitely use your service again and have recommended you often to my clients. Great service, very pleased.
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| Monica M. |
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Brunswick, VIC |
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The technician was very professional and friendly. I particularly liked that he spoke to us in lay man terms where we could understand more about our computer. This was much appreciated.
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| Nerida C. |
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Toormina, NSW |
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Each time I phoned Geeks2U I found the Customer Service Consultants very friendly, polite and courteous. It is a pleasure to deal with them, and they are very professional. I would certainly recommend Geeks2U to my friends and colleagues, as I have already done since dealing with this company. The Technician referred to me by Geeks2U was extremely punctual on arrival, and very knowledgeable within his work. I wouldn't hesitate on calling this company again.
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| Janis L. |
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Quakers Hill, NSW |
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Great service from a courteous and punctual Ben, the young man was very helpful with my verbal queries and his ability to ask the right questions to get to the core of the problem was impressive, saving valuable time and money. I have told a few of my friends about your service! Once again, thank you, from a very satisfied customer.
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| Robert W. |
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Frankston, VIC |
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Mitchell was a champion, if there were a 'network olympics' he'd be bringin' home loads of gold. My wife and I were very happy with the service and outcome.
Thanks Geeks!
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| David M. |
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Punchbowl, NSW |
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Although my laptop harddrive was beyond repair, Peter was fantastic and certainly tried everything he could think of to solve my problem. He had great advice, a friendly and professional approach and was a pleasure to do business with. I would definitely use this service again and will not hesitate to recommend Geeks2U to family and friends. Thank you!
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| Margaret B. |
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Glen Huntly, VIC |
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Was very impressed with the service we received from Geeks2U, right from the initial phone call the customer service I received was outstanding. Our technician Josh arrived on time and was very professional, he explained eveything he was doing in a way that was easy to understand and had our computer backed-up and running perfectly in good time. I would not hesitate to use your service again and will definitely reccomend you to anyone with computer issues. Thank you very much again for your help
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| Tom A. |
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Point Cook, VIC |
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This was the third time I have used Geeks2U. Each time I have been more than satisfied with the assistance I received.
Yesterday's Geek, James, is a personable young man, and his assistance was first class.
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| Patrick S. |
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Fitzroy North, VIC |
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I felt that the level of service from the moment my phone call was answered all the way through to receiving this email has been exceptional. We strive for the best in our business when it comes to customer service as it is very hard to find. So, when I find a business that seems to follow the same motto that we do, I will certainly continue to do business with them. I look forward to requiring your services again. Thanks a million Zac.
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| Rebecca A. |
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Perth, WA |
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I have to say that we were blown away with your service. We didn't expect such a high level of professionalism so were blown away with the quality of service we received from the young lady in customer service to our Geek, John. The main problem was solved within 15mins so John proceeded to optimise the main machine before turning his attention to our second PC which he fixed and optimised, and we didn't even know it had problems! We'll definitely be using your service again.
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| Jon C. |
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Earlwood, NSW |
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Both the Geek and the call centre service were extremely efficient, prompt and professional. Very happy with the entire service and my three, now working, computers. I have already recommended Leon to other people and businesses. Thank you
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| Melissa B. |
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Mount Waverley, VIC |
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I was very pleased with the service I received from Rynhardt and will request him again if I have a problem. I will also recommend him to my friends! My computer is running so much better now and I am very happy with it.
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| Carol S. |
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Ocean Reef, WA |
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Mitchell was professional and knowledgeable. Geeks2U is a very convenient service and I would definitely use you again!
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| Ronan M. |
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Leichhardt, NSW |
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My technician Jason was great - he was very informative, professional and made recommendations that suited our needs best. Great work!
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| Myra B. |
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Lavington, NSW |
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Our Geek was on time, very well mannered and well presented, and fixed the problem I was having with my computer, I couldn't be happier!
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| Kirsty S. |
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Wheeler Heights, NSW |
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Sam was excellent in every way. He was most helpful in the service, and fixed what turned out to be an unusual problem. He is welcome to come back any time I have future problems. The Geeks2U receptionist I spoke with also set a high standard in terms of being polite, helpful, efficient, thorough and knowledgeable. She also is a credit to the Geeks2U organisation. It was a pleasant experience all round, thanks! - Bob
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| Bob L. |
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Nicholls, ACT |
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Keep doing what you're doing! You were recommended to us by our daughter who lives in NSW. We would definitely use your company again. Thanks so much.
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| Carol U. |
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Carrara, QLD |
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Edgar was courteous and professional, he went the extra mile to assist me with getting my PC fixed quickly.
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| Suzanne B. |
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Rodd Point, NSW |
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Kurt was absolutely fantastic! Very friendly, confident, reassuring and efficient! Knows his job extremely well. I will definitely be calling on you if any other problems arise and also pass you onto any customers I may hear of. Thanks again your service is awesome!
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| The Black Community Housing Service Queensland Ltd - Sally C. |
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West End, QLD |
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A very satisfied customer indeed! On the technical side of it he spoke in language that I could understand. I was concerned that I would get somebody that spoke like a cast member of 'The Big Bang Theory'.
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| Neville M. |
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Camperdown, NSW |
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Exceptionally polished from the first instance you pick up the phone right through till the job is all done and dusted. Top notch from go to wo.
I will surely call again when needed. Cheers, Brad
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| Brad P. |
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Pymble, NSW |
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Michael was fantastic. I'm an absolute ludite with most things technical and had experiences in the past where techs have been a little condescending in their approach and attitude. Michael didn't behave like this at all. He was helpful and clear in his explanations. He promised to send through further information and it arrived promptly. Excellent customer service. I have already sung his praises to a number of people.
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| Mary-Clare P. |
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Bardon, QLD |
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Steve was great. While we waited for one thing to search or update as part of the problem, he was happy to answer my high-speed random questions about other things like optimising outlook. We would specifically ask for him if we needed PC help again and recommend him wholeheartedly. Thank you!
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| Han O. |
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Balmain East, NSW |
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Just great service, explanation was in English and he was human!
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| Lindsey B. |
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Ferny Hills, QLD |
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Thank you very much Josh for fixing my computer. It now runs like a new PC. I have already recommended Geeks2U to my cousin who also needs a hand. I can't speak highly enough of all aspects of this business; professionalism, courtesy, and technical knowledge. I would happily use your service again & will continue to recommend you to family & friends. Cathy
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| Cathy N. |
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Altona Meadows, VIC |
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We have had Edgar twice and found him to be excellent. He explains things in plain English, is extremely patient and compared to other companies we have had service our computer over the years we would rate the Geeks2U service to be well above par. That is why we decided to upgrade our computer with the Geeks. We will certainly recommend your company to our friends.
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| Barry E. |
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Kellyville, NSW |
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Matthew was very helpful & explained everything he was doing so I could understand what was happening. I would certainly use Geeks2U again & I have already referred you to my friends.
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| Peel Petfood Pty Ltd - Lee C. |
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Oakford, WA |
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Courteous, helpful and very informative, and thankfully not condescending like other services I have used in the past!
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| Mark F. |
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Wurtulla, QLD |
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Another huge thank you on behalf of Michelle, Danielle and Shannon must go to the wonderful people at Geeks2U.
During the month of April this year we experienced major computer problems and the team at Geeks2U provided expert, onsite computer services and support. Our service technician Costa went above and beyond to repair our computers and we are most appreciative.
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| Good Samaritan Inn - Shannon S. |
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Preston, VIC |
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I could not have selected a better organisation to check out my laptop. The service was first class and my questions were answered in a
manner that was clear and easily understood. I would have no hesitation in using Geeks2U again.
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| Colin K. |
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Bellingen, NSW |
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My technician Leon didn't speak in jargon and kept it simple and easy to understand. He is one of best that I have come across in my many years in business and he was extremely thorough and explained everything more than once if I asked, which was greatly appreciated.
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| Peter L. |
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Mentone, VIC |
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Great service! Our Geek made contact prior to arrival and told us what we needed to do prior to the appointment. We received good email advice as things were happening. Geeks2U know their stuff and the price is good. Best service I have received anywhere for quite some time.
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| Glen C. |
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Mitchelton, QLD |
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I was so impressed with James. He was extremely professional and pleasant, he even took his shoes off when he came inside! He explained the problem to me in plain English without using techno-speak and is an assest to your company!
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| Polina L. |
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Malvern, VIC |
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Geeks2U have always been wonderful and that level of courtesy and customer service is rare!!
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| Neda V. |
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Surry Hills, NSW |
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I was very satisfied with the service I received from Geeks2U.
I had left a message late on Tuesday night about my computer problem and early on Wednesday morning a very pleasant and efficient young lady rang me to arrange for a Geek to come to my home. The details were sent to my phone minutes after I spoke to her which I thought was excellent. On Thursday morning a very lovely young man arrived to fix my computer. I was very impressed with his professionalism and ability. He was courteous, pleasant and respectful. I was so pleased that he was able to fix the problem and retrieve all my information that had been lost, I have recommended Geeks2U to quite a few of my friends and done so with confidence as I know they will receive excellent service.
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| Lynne H. |
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South Hurstville, NSW |
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I really appreciated the efficient service and was most impressed with the turn around time, from the time I sent in an email requesting information it was only half an hour before I had a reply! And the rest of the service was just first class too! Thanks!
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| Joy A. |
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Nicholls, ACT |
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Very good service from initial call, to a follow up confirmation email. It was nice to talk to an operator that understood me and I understood them! I will certainly use your services again.
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| Rob M. |
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Mosman, NSW |
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I will certainly recommend you to anyone I know who needs help with their computer. I was very, very happy with the service, and the time it took to find and fix the problem. The gentleman, Ivalin, was very courteous and articulate. Thank you very much!
Kim
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| Kim W. |
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Shailer Park, QLD |
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I've been really impressed with the entire process from the initial phone contact and scheduling through to the onsite visit. This process is easy and enjoyable. It's nice to see somebody getting it right!
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| Paul S. |
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Castle Hill, NSW |
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Outstanding and efficient service. Very reliable and will use Geeks2U again in the future.
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| David H. |
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West Pennant Hills, NSW |
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Peter was fantastic and made me feel comfortable about knowing nothing about computers. He used simple language and showed me what he was doing with explanations. A great representative of the Geeks2U team and how IT support should be! Thanks.
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| Corey F. |
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Hampton, VIC |
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The experience was good right from the start. Being able to request help online was convenient. The customer service girl who called me was very polite and helpful. She asked all the right questions, I did not have to repeat myself and she took all the particulars well. Most impressed. Ed the technician was helpful and friendly, without being overly chatty. He kept focused on the problems and solved them before he left. Excellent service!
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| Trish M. |
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Rochedale South, QLD |
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First class service from start to finish! Would definitely recommend Geeks2U to anyone needing computer repairs.
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| Chris M. |
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Blacktown, NSW |
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Our technician went above and beyond, so very happy and would definitely use Geeks2U again.
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| Tim L. |
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Sorrento, WA |
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I was very satisfied with the service. Lior was on time, neatly dressed, polite and most importantly seemed to know his job, he fixed my problem. I would certainly use your service again. Regards, Elizabeth.
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| Elizabeth W. |
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Croydon Park, NSW |
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Technician couldn't have been more helpful. Very proficient at his job and extremely pleasant and courteous. We are very happy with the service we received, pariticularly with the quick response to our call for assistance.
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| Carolyn M. |
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Lake Munmorah, NSW |
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The technician was great! We are a repeat customer and are delighted with the service Geeks2U offer.
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| Di B. |
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Rushcutters Bay, NSW |
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As well as being brilliant, we really valued the extra advice Ren was willing to give. A pleasure to do business with.
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| Jo W. |
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Isle Of Capri, QLD |
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I dealt with Costa who was extremely professional and friendly. We would definitely use Geeks2U again and will recommend your services. Many thanks again!
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| John A. |
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Docklands, VIC |
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Service was excellent! I like the fact that I don't have to take my computer from home to get it fixed. Finally someone who knows what he is talking about and not someone out to rip you off. Very happy and have recommended your service to other people.
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| Alison W. |
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Amaroo, ACT |
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The service was very courteous from point of contact right through to service at home. It was also efficient, prompt and my 'Geek' was helpful, polite and realistic about what could be achieved. Thanks.
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| Judy C. |
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Lindfield, NSW |
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Matt was very polite, very understanding, helpful and spent time in sorting out the PC which required numerous tests. I would cetainly use Geek2U again - and certainly would ask for Matt, he was so good, a really nice young man.
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| Viv H. |
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Orelia, WA |
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I was very pleased with Mark. He was punctual, polite and didn't talk down to me which I find a lot of people do with we oldies. I have no problem advising my friends to use your service, in fact I have already done so many times.
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| Gai C. |
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Wyoming, NSW |
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Daniel knew his stuff, but more than that, he explained it without jargon and made answers easy to understand and retain. He's a natural teacher as well as a geek. A very pleasant experience and well worth the money. Thanks Daniel.
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| Jen M. |
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Sandringham, VIC |
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The person I spoke with on the phone was extremely courteous and professional, as was the process of receiving a text and email confirmation of my booking. I would rate the experience as one of the best 'phone booking' services that I have undertaken, and I have already recommended the service to others. Excellent work all-round!
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| Garth K. |
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Bayswater, WA |
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I have already recommended you. I was extremely impressed with my technician - he didn't talk jargon, I understood his explanation. Great work!
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| Katharyn D. |
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Lindfield, NSW |
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We found our Geek, Peter, to be very courteous, knowledgeable, and professsional during his visit here, and most helpful in explanations of what he was doing and why.
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| Dolores B. |
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Burwood East, VIC |
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James was fantastic and I have already recommended him a few times. My husband and I are completely out of our depth with technology but he made it all really easy for us.
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| Trish C. |
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Taigum, QLD |
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An absolute godsend. You will definitely be at the top of our list to call and the ability to pre-purchase a block of time is great for us. Many thanks.
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| Diane C. |
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Warrane, TAS |
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A thoroughly pleasant experience from beginning to end. The parting of money was made easier because of the priceless help and attention from your technician.
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| Gillian P. |
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South Launceston, TAS |
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I just want to say thank you because it can be somewhat unnerving having a stranger come into the house, but Roger was awesome, talkative, patient, happy to teach me new things and update my knowledge. I'd be happy to have him come around again.
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| Natalie L. |
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Gordon, ACT |
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I was impressed enough with my first Geeks2U experience that I decided to use you again. This experience was even more impressive. Mic's service was of such a high standard that he has won my permanent loyalty to your business. He is truly an asset to your company as he kept me well informed, was flexible, knew exactly what he was doing, went out of his way to help me as much as possible and was more polite than any other IT expert I have ever dealt with. I will be sure to recommend your service to anyone I know who needs technical help.
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| Steve N. |
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Yeronga, QLD |
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On each occasion that I have used Geeks2U every technician has performed extremely well.
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| Orb Corp Pty Ltd - Andrew P. |
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Cremorne Point, NSW |
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The entire experience from the first to the last phone call was excellent. I really loved that my initial phone call was answered by a real person. A great service, thank you.
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| Carla M. |
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Tarragindi, QLD |
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Ian was very helpful and knowledgeable. I was impressed by his professionalism and courtesy. Thank you.
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| Sue D. |
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Eatons Hill, QLD |
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Costa was the technician sent out to me. He was extremely knowledgeable and very professional. He explained computer terms in an easy to understand way without being patronising. Please pass my thanks onto him for a job well done. My computer is working again and I couldn't be happier! I would definitely use Geeks again and will recommend to my friends and colleagues.
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| Lou E. |
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Blackburn, VIC |
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I found Peter and the whole service experience a refreshing change. He was prompt, friendly, professional and very capable. Definitely will use for all my future computer needs.
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| Hayley C. |
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Largs North, SA |
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My technician Ed was very helpful and explained things in great detail for me to understand, and was very efficient in his service. Thank you for sending such a lovely man he is a great asset to your company and should be commended.
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| Rosanne S. |
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Alexandra Hills, QLD |
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I just wanted to say how helpful my technician was. I would use you again and tell my friends and family about about your company, thank you very much for your help.
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| Melissa M. |
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Cheltenham, VIC |
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Once again, my Geek gave me the fullest possible value for money for the hour's minimum I'd paid for, running through my 'to do' list in a very efficient and willing way.
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| Claire W. |
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Cremorne, NSW |
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A very professional and courteous service. I will definitely use Geeks again!
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| Scott L. |
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Pyrmont, NSW |
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I could not fault the service I received on Friday evening. Aileen not only arrived on time, she was very pleasant and willing to help. I would definitely call upon her again.
Alyce who also took my booking was very insightful and had great customer service.
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| Marika C. |
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Vaucluse, NSW |
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Nigel was very punctual, polite, professional and friendly. His technical skills and knowledge are top range. The computer was fully tested and all problems resolved. Nigel was able to fully explain what was wrong and how it was being fixed. Much less stressful than sending it away to a shop full of strangers for days on end, with no idea what they are going to do to it and wondering if they really did what they said they did. Thanks very much for the great service and for sending Nigel.
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| Annette C. |
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Enfield, SA |
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Very impressed. The technician was fast, efficient and helpful. He added value to the service which I was very thankful for. He also phoned to say he could come earlier which suited me too. Would use your services again and will recommend you to everyone. Thanks.
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| Carole K Gallery - Carole M. |
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Cheltenham, VIC |
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Fantastic! Best service I have ever had with my computer - it is so nice to have such a knowledgeable technician who can speak in everyday English and explain things so well. Thanks Rick.
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| Pat B. |
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Kings Langley, NSW |
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The whole experience was excellent, from the initial phone call to the visit of your representative. Your service was all I could ask for.
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| Clive J. |
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Queanbeyan, NSW |
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I am very impressed with the professional performance of Geeks2U in all aspects of business. Beginning with the first initial contact with booking a service to the actual visit of one of your employees and the professional and efficient way the problem was fixed.
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| Eileen B. |
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Wanneroo, WA |
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My Geek, Roger, was fantastic. Certainly new his game. If there were some way to have a Geek of the month, Roger would definitely have to win such a prize every month, every year. I will certainly be recommending Geeks2U to every person that I know could use you.
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| Michael O. |
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Monash, ACT |
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I really appreciated the advice I received when I asked about some technical aspects relating to the PC. Although I do understand some technical aspects relating to PCs, I appreciated the fact that I was treated respectfully when asking technical questions and that these questions were answered in common terms. Keep up the friendly, professional, efficient and courteous business manner that I have come to associate with the Geeks2U team and I would be happy with continuing to call on Geeks2U for additional help when required.
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| Ashley W. |
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Slacks Creek, QLD |
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Great service - the technician arrived on time, fixed the problem as well as several other small issues. He was very pleasant with an attitude that nothing was too hard. Many thanks to Steve.
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| Lesley M. |
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North Sydney, NSW |
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I have never seen such a professional company from the time you ring to book to the time the tech leaves. Ian was absolutely wonderful. I cannot recommend you guys enough. Our office is now going to use Geeks2U.
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| Pathrinawatson - Pathrina W. |
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Carina, QLD |
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Excellent service! Adrian took a sincere interest in helping me and solved problems that only his expertise could have detected. I will definitely call Geeks2U again. Thank you, Anthony.
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| Anthony N. |
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Seaford, VIC |
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Rynhardt was fantastic, friendly and efficient. He also took the extra time to ensure I understood what was happening every step of the way.
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| Michaela R. |
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Dianella, WA |
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I was very impressed with the professionalism of Julie and Steve. Excellent. Between them they answered every question I had and I am extremely happy with how my computer is now performing. I also got a fridge magnet.
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| Geoff N. |
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Mascot, NSW |
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Would we use your service again YES, YES, YES! And we will tell everyone we know about you! Wonderful service, polite, cheerful and knowledgeable Geek who made everything so easy to understand. Thanks Rick!
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| Pat B. |
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Kings Langley, NSW |
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Service was first class. Everything that was promised was delivered.
The technician was smart, courteous and extemely professional.
Congratulations on a fine service.
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| Gerry M. |
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Mullaloo, WA |
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Maurice is very personable and friendly. I felt very comfortable having him in my home, and should the need arise again, I would specifically request Maurice to be the geek that was sent to me.
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| Erin I. |
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Thornbury, VIC |
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We had same day service which was a relief - as our computers had been down most of the day.
Our domain name had expired - John chased that up and resolved the problem.
Thanks for your help with getting us back on line.
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| Pert and Ryan Shop Fitters - Vince R. |
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Taren Point, NSW |
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Daniel is always very professional and always gives great advice on what I should do! I also really love the fast service you give.
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| Katherine N. |
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Beaumaris, VIC |
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Really great that you can come to us rather than we come to you! I am always able to ask a question and get a helpful answer or have a problem and get it fixed! Thanks.
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| Dennis F. |
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Killara, NSW |
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Maurice was the gentleman who came to us and was extremely professional, pleasant to deal with and fixed our problem with no fuss at all.
Well done!
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| CPP Asia Pacific - David M. |
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Parkville, VIC |
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Before we tried your service, we tried to use another computer company - they were a complete joke, not turning up and not even having the decency to ring and let us know! I will gladly recommend your company to my friends. Also the girl Lauren who set up the appointment could not have been nicer. She is an asset to your business.
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| Stephen W. |
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Randwick, NSW |
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Eric is an extraordinary person with exceptional customer service skills.
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| Charlotte S. |
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Macquarie Fields, NSW |
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Ron was my Geek and nothing was too much trouble. He took great pains to make sure that I understood what he was doing and explained everything in a very easy to understand manner. I would be very happy to recommend Geeks2U to any of my friends.
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| Margaret H. |
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Westleigh, NSW |
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I would like to thank David for his professionalism, pleasant attitude to myself and my staff. His a gem to your company.
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| Bajmar Maintenance Services Pty Ltd - Janice S. |
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Oxley, QLD |
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I thought Russel was not only a capable and pleasant geek but he had a wealth of knowledge and made me feel very comfortable asking questions regarding issues with my computer. The end result was perfect, with a virus-free computer that works just as good as it did when I brought it! Thanks again, I will recommend Geeks2U to anyone I know needing computer assistance.
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| Chris C. |
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Banksia Grove, WA |
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Thank you so much. I am deeply impressed with Nick's technical knowledge. He really knew his stuff and put my mind (and PC) at ease. Would definitely recommend you guys and think that this is an excellent service. Keep up the great work and I'll be calling on you again (hopefully not too soon).
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| Caro S. |
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Nakara, NT |
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Fantastic service, Kyle was very knowledgeable and also friendly, explained everything he was doing in understandable language, very quick and still efficient work. Overall very pleased with the service.
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| Mark M. |
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Bella Vista, NSW |
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Very friendly and helpful and easy to get along with , and nothing was to hard for him and did it with a smile .
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| Suzi B. |
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Nerang, QLD |
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Kyle was outstanding. His efforts to assist were way above expectations. As soon as he came in he diagnosed the problem and set about fixing it and explaining in normal terms what had to be done .
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| Peter K. |
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Harris Park, NSW |
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I was very happy with the service. Your rep explained some basic things that I just couldn't get people to answer.
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| Kerrie M. |
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Mosman, NSW |
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Very helpful and greatly appreciated lesson on how to use Mac features, which I didn't ask for, but was offered! Thankyou!
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| Lara M. |
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Roseville, NSW |
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From the initial phone booking with Michael to Andrew's visit, the experience was terrific. People of my age who did not grow up with computers and who would be referred to as technically challenged usually dread calling in an expert. Not the case with your organisation. Thanks Ed.
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| Ed P. |
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Collaroy, NSW |
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Dear Eric
Thank you for your fantastic work! Love my computer now. 5GB Ram rocks!!! All is going well so far. Geeks2U are lucky 2 have you.
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| Nicole D. |
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St Clair, NSW |
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Kyle did an excellent job. He took our computer offsite to better find out the problem with it and made sure that by the end of the job the computer (and our home office network) was working even better than before. He's a great advertisement for your company, and I would definitely use his services again if we need them.
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| Adrian H. |
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Baulkham Hills, NSW |
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Thanks for the help...........was nearly due for a mental break down! was about to buy a shot gun and give this thing both barrels !!!!!!!!!!
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| Harry G. |
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Carrara, QLD |
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Ron was a great guy that arrived perfectly on time, immediately understood the problem and quickly fixed it. A great computer technician and I would have no reserves in using him again.
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| Ostacuff - Patrick D. |
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Killara, NSW |
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This is the 2nd time I have needed your services. Both times, the techs have explained everything they were doing in non-techs speak and ensured I understood before they left - particularly as I am one of those 'users' who is only capable of using applications. Robert was most helpful in identifying my system weaknesses and made suggestions for appropriate repair. Please ensure that my gratitude is passed onto him.
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| Kyla H. |
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Monash, ACT |
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I found Aubrey to be most obliging and polite. Totally thorough and followed up everything he said he would do. Punctual, reliable and professional.
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| Glenda M. |
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Killarney Vale, NSW |
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Gerard was extremely professional and friendly. He went out of his way to not just solving the problem, as it first appeared (a virus attack), but to use his knowledge from other client calls to dive deeper into the issues. As a result, the recommendations were more thorough. I also learnt a bit as he explained the issues and actions I should take to avoid these problems in the future.
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| Steven D. |
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Concord West, NSW |
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I really appreciated the fact that you work out of office hours and made house calls when I returned from work.
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| Virginia A. |
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South Brisbane, QLD |
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I am very pleased that I have chosen you to repair my computer. From the beginning of contact you have shown the professionalism. Eric has shown his professionalism by explaining the issues and true with his work. The way he conducted himself I would not hesitate to contact you for any of my future concerns with my computer or to get advice regards to this matter.
Well done GEEEKS2U and I should also thank 2UE for the advert that is where I heard about you first time
Keep up the good work and make the difference.
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| Dolly K. |
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Greenfield Park, NSW |
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Very very very happy!! Would love to meet Michael, was perfect on the phone always helpful very friendly! Brett was amazing!! Will definitely recommend!!
Thanks guys!!
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| Stevie C. |
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East Fremantle, WA |
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I was assisted by Eric who was wonderful, he fully explained everything that he was doing and fixed all of my computer problems. I will be recommending Geeks2 U and in particular Eric to all of my friends. Thank you very much.
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| Lauren L. |
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Campbelltown, NSW |
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Chris was most knowledgeable and efficient and I am very impressed. Previous IT technicians have been unsatisfactory so it is a delight to find such a good service as yours.
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| Rosemary H. |
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Coffs Harbour, NSW |
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I was very impressed by the technician's willingness to answer my questions and in performing the tasks I requested him to do.
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| Margaret C. |
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Fitzroy North, VIC |
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James was brilliant, no nonsense, diagnosed the problem & fixed it very efficiently. Will certainly be using this service again when needed.
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| John C. |
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Golden Grove, SA |
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Best Service I have ever experienced.
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| Stuart N. |
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Hinchinbrook, NSW |
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Many, many thanks - great service! Will use again and have recommended your company to friends - You do as you say - fast efficient reliable service, professional and knowledgeable staff.
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| Gillian R. |
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Milsons Point, NSW |
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Finally, someone who knows what they're doing, Miles did an outstanding job and we are extremely pleased with his work. Miles diagnosed the problem immediately and was able to repair in very quick time.
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| Robert B. |
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Nicholls, ACT |
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Tony - my representative - was excellent. Of the highest level of professionalism and customer service.
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| Michael K. |
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Newtown, VIC |
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He was very friendly and helpful - I asked a few more questions about our computer other than was about the original problem, and he had no hesitation in sorting out those problems too. I would have no problems with using you again or recommending you to friends & family. Thanks.
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| Deborah T. |
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Dianella, WA |
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In a world where customer service, reliability and courtesy are a scant resource, it was refreshing to do business with you.
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| John K. |
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Cleveland, QLD |
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Chris was very helpful and understanding. This is the second time dealing with Geeks2U but the first time at our family business and were just as pleased as we were with the last service at home.
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| Pauls Variety - Paul C. |
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Mascot, NSW |
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Delighted to meet Russell, who got me back on the net. He was most proficient, pleasant and patient.
I learned a great deal from him about keeping my computer in working order.
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| Hilda J. |
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Mindarie, WA |
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Having had a computer problem with a computer 6 years ago, I had to take it to a store to be fixed. It was a hassle and I was not happy with the repair. It is much better to have someone come to your home. Your service was very professional and stress free.
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| Julie E. |
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Pymble, NSW |
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Sean was on time
, very professional
, he came across as a very honest person
, very competent
. I would not hesitate to phone you at Geeks in Sydney if and when I need this help again.
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| Whitehot Solutions Pty Ltd - John W. |
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Mitcham, VIC |
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I have done a stint as a service coordinator for office equipment. I looked with a past professional curiosity and saw a very organised, efficient approach to your service. The Geek who arrived was polite, thorough and pleasant. The information and clerical support from the 'behind the scenes' team was of a very high standard. THANK YOU, THANK YOU.
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| Michael L. |
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Westmead, NSW |
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Excellent outcome for me, your rep was very decent, very knowledgeable and down to earth. I have been dealing with numerous tradesmen for a long time, I wish they were all as dependable as your company.
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| Mick H. |
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Stirling, WA |
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From the moment I made that phone call to Geeks2U for help I was treated as an important customer & not just a number. The customer service and the technician Eric were excellent I will definitely be using Geeks2U again.
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| Toni T. |
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Erskine Park, NSW |
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Once again very happy with the service, from my initial call Cynthia who was fantastic and got back to me straight away with an appointment for that night - Eugene was brilliant and sorted out all the issues we had. Thank you once again. The Geeks saved the day!!
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| Caz P. |
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West Preston, VIC |
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I have just waved goodbye to your technician Eugene who was quite truly the most efficient and pleasant IT person I have ever dealt with.
No question was considered too simple to answer and the responses were at a level that was easy for me to understand without being condescending.
When I booked the service I was a little unsure about what sort of service I was going to receive - I couldn't be happier!
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| Sam B. |
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Williamstown, VIC |
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Hi I found Robert to be very polite explained terms in a language even I could understand and I'm just a computer user don't know the jargon so it was very satisfying for someone to speak in plain English.
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| Kay N. |
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Edens Landing, QLD |
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Very professional and knowledgeable. He gave us some great advice, which we followed, and the computer is running SO much more efficiently. Went beyond the call of duty.
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| Sue S. |
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Hollywell, QLD |
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This was the first time I used Geeks 2U, and the service, follow up (in particular from Jake) was first class. I have no hesitation in recommending Geeks2U to my friends and family. Thankyou for taking the hassle out of computer problems given that I'm a guy from the seventies. Great experience.
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| Karl F. |
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Winston Hills, NSW |
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Two members of staff in Hornsby were extremely polite, well mannered and more than helpful with my enquiries,....Michael and Rebecca....well done!.
Michael, my technician was terrific! Very experienced and was efficient in fixing my laptop, very knowledgeable.
Well done all, a definite credit to the company!
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| Elizabeth D. |
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Erina, NSW |
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Very satisfied indeed. Informative and engaging, so much so that I feel inspired to delve deeper into the h/w & s/w diagnostics myself.
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| Kevin A. |
|
Bracken Ridge, QLD |
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Excellent service, don't know what I would do without you people. Your Geek arrived on time, knew how to fix the problem and most important did it quickly and efficiently.
You people provide an excellent service.
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| Dr Kessler's Surgery - Selwyn K. |
|
Parramatta, NSW |
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The service was great, from the person I first spoke with on the phone to the technician who completed the repairs. It's rare for service people to arrive on time but Daniel even phoned ahead and asked if he could come early! If we have any computer problems in future I would absolutely call Geeks2U and would not hesitate to recommend them to friends and family.
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| Michel R. |
|
Box Hill South, VIC |
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Excellent Service, Michael even took a phone call from me after he left, will use again.
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| Paul S. |
|
Umina Beach, NSW |
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Your technician was a delightful person to deal with, I am very impressed with the calibre of the people you have working for you. I would have no hesitation in future in contacting your company should I have any future problems with my computer. Thank you for you assistance.
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| Father L. |
|
Parkville, VIC |
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Jake was efficient, friendly and courteous, talked to me in plain English and will follow up ordering and installing the hardware necessary to complete the task. WTG Jake - you rock!!!!!
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| Angela M. |
|
Lilyfield, NSW |
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The service was excellent and Don was very helpful and efficient in solving our problems.
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| Helen L. |
|
Westleigh, NSW |
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Excellent service & very professional. The technician was happy to take the time to explain my computer issues and offered good ideas on how to best maintain my PC at it's optimum level.
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| Valve Distributors - Russell W. |
|
Kings Langley, NSW |
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It has been easy getting help from Geeks2U. The people on the phones and Edgar were very courteous and helpful, top marks for customer service. I am not very experienced with computers but I am satisfied with the speedy & competent service. Thanks
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| Jodie M. |
|
Rydalmere, NSW |
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Steve answered all my questions. He explained everything simply and didn't rush through my problems.
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| Vicki L. |
|
Maroubra, NSW |
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Our technician was great.
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| Fiona H. |
|
Pymble, NSW |
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I am very satisfied on all aspects of the service. The technician was extremely helpful on anything asked of him and very courteous.
Thank you for a pleasant experience and I will be recommending your services to all of my friends and family.
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| Amanda M. |
|
Appin, NSW |
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Very impressed with Paul. He knew what he was talking about and I feel confident that he will be able to fix my problems.
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| Cathy P. |
|
Concord, NSW |
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Tony was the best value for money that I have received - he knew what he was talking about and was very quick.
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| Contours Caringbah - Hayley C. |
|
Caringbah, NSW |
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I was pleased and impressed with your service delivery and the quality of your technician, who was very pleasant. I also consider your pricing to be fair and reasonable. I would most definitely use you again if the need arises. Thank you.
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| Phillip P. |
|
Randwick, NSW |
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We are very happy this is the first time we have hade anyone out to our office that has been able to solve all of our problems in one call out Eric was fantastic.
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| Egan Fabrications Pty Ltd - Steve E. |
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Moorebank, NSW |
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Worth the money. You were recommended and your technician Alan was just great! Will recommend you to anyone, thanks.
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| Gerry L. |
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New Farm, QLD |
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The promptness and the service received was exemplary. Steve offered assistance when ever I asked questions and answered them in a way that I could understand
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| Angoves Wines Pty Ltd - Sean T. |
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Coorparoo, QLD |
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I am always relieved when Felipe can help me with (usually software) problems at home. He is most courteous, helpful and professional. I am doing a PhD and rely on technical expertise if anything goes wrong with my PC or laptop.
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| Helen K. |
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Clontarf, NSW |
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Kyle was very helpful and explained what he was doing and why as he went. Result, fixed computer. Happy customer.
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| Geoffrey S. |
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Auburn, NSW |
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I found your service to be great from the first phone call to book the service to the tech (Geek) you sent out very happy thanks very much.
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| All Access Projects Auswide Pty Ltd - Michael D. |
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Kariong, NSW |
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We recently had a problem with our internet browser and Jake was assigned to our case. He was extremely patient as it was a random issue. He also seemed like a really nice guy and I was so pleased and appreciative he persevered with our computer. I would definitely use him again and recommend the geek squad to others.
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| Cathryn F. |
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Cremorne, NSW |
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Found problem quickly & fixed it! Fast & professional. Just the way we like it.
We were very happy with the service.
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| Izabella P. |
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St Clair, NSW |
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10 out of 10 very happy to recommend your service to anyone you will be my first port of call with any future computer problems - many thanks
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| Wendy H. |
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Cherrybrook, NSW |
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I think you guys are miraculous ... most impressed, by what could be done in 50 minutes.
Great stuff ... I have already emailed a friend to tell her how good you are.
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| Lesley A. |
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South Yarra, VIC |
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I found that the professionalism, friendliness and the way the consultant explained what he was doing was absolutely great.
Recommending this service to my friends and people having problems with their computer would be of no hesitation.
The problem with my computer was located, fixed and now runs better than ever.
Thanks a heap to Geeks 2U for your friendly and professional service in locating and repairing the faults with my computer...its never run so good.
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| Kevin E. |
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Old Reynella, SA |
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Could not have been happier. From the girl who answered phone, the geek, the price, the timeframe, the result....would certainly use again and wouldn't hesitate to recommend to others. Thanks again for the great service!
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| Mandy R. |
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Terrigal, NSW |
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Your Geek was very pleasant etc. The computer is now working.
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| Sue D. |
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Jindalee, QLD |
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We were very impressed with the service that Eric provided and would not hesitate to recommend him and your company to anyone.
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| Everil L. |
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Currans Hill, NSW |
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The technician, Darrin was fantastic! He was polite, courteous and went about his work in a professional manner. We will definitely ask for him the next time we need assistance.
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| Brett J. |
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Semaphore, SA |
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John is a nice guy who knows his stuff.
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| Jenine S. |
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Concord, NSW |
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Gordon was very professional.
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| Scott H. |
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Boondall, QLD |
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Paul is outstanding, he is patient, intelligent and can clearly
explain problems in simple terms.
don't loose him as I will request him and recommend him to fiends and colleagues as well
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| ACX - Andrew F. |
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Asquith, NSW |
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Thankyou for sending Chris to help us today promptly, it was a pleasure meeting him and his assistance was both courteous and professional - you've won me! It would be a pleasure to recommend Geeks2U to all my business colleagues.
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| Stainless Steel Surfaces Pty Ltd - Immanuel F. |
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Mortdale, NSW |
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Bruce was professional and efficient. Have already recommended both Geeks2U and in particular Bruce to some friends!
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| Jenny R. |
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Mount Lawley, WA |
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Happy with the service and outcome provided today.
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| Natalie C. |
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Wahroonga, NSW |
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Kris is fantastic. We have used him in the past and will definitely use him again if the need arises.
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| James C. |
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Alfords Point, NSW |
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Our Geek (Mark) was polite/ on time /professional etc.. I have no problem with him or his conduct. I found the overall Geek experience to be professional.
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| Lucy P. |
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Hendra, QLD |
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The technician was pleasant and seemed knowledgeable.
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| Jeff S. |
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Parramatta, NSW |
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He went that extra mile to ensure my computer was fixed and back to me within a respectable time frame.
Keep up the good work Luke :-)
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| Lesley R. |
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Coffs Harbour, NSW |
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I am very happy with the assistance that Eric provides.
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| Air Technics - Michael W. |
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Chipping Norton, NSW |
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We appreciated a lot the service, professionalism and solution. In summary very, very good.
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| Alfonso G. |
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Brighton, VIC |
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Very lovely guy, appreciate the help.
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| Therese M. |
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Auchenflower, QLD |
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Outstanding service and efficiency, fixed quite potentially a very big problem simply and professionally. Can't recommend enough.
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| Trudy B. |
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Kingsville, VIC |
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I was not on site when the technician came to service my computers but he did call me three times to give me an update as to what he had found and what needed to be done. I really liked his attitude, efficiency and speed of service. Will certainly use your services in the future.
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| Bicci H. |
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Green Point, NSW |
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What can I say Darrin would be a total asset in any business.
I would not think of going any where else.
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| Bill B. |
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Warradale, SA |
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I have had excellent service from Max.
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| Robyn G. |
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Rouse Hill, NSW |
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Best computer service I have had to date. Should I require any further computer help, your company would be the first I would call.
Thankyou.
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| Abby C. |
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Mudgeeraba, QLD |
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Just efficient and good value.
Wish the company I work for had an IT department which was 1/10th as efficient as you guys.
Happy to recommend you to anyone.
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| Cato Counsel - Jenene A. |
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Deakin, ACT |
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Thank-you for coming to fix my computers so promptly. The young man that came was very helpful and fixed the problem in a flash. I have already recommended your service to others.
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| Tracie S. |
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Werribee, VIC |
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The technician was great.
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| Neville V. |
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Florey, ACT |
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I was very pleased with the service both times I have used it. It is an excellent business - easy to find and little waiting time.
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| AOM Menna Constructions Pty - Maryjane M. |
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Avalon, NSW |
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I was impressed that my technician was able to help with my PC and my Mac and that he had all the parts and know-how to solve my computer problems.
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| Anne D. |
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Castlecrag, NSW |
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Our technician, Daniel was exceptional. He knew what he was talking about and had no hesitation in answering my many questions. He even stopped to give advice about how to solve future problems and how to avoid them.
I hope I never need to call a technician again - but If I do - I'll definitely call Geeks2U. Congratulations on excellent service.
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| Gabriele R. |
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Bankstown, NSW |
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Extremely happy with your service; professional receptionist; helpful technician; have already recommended your services to colleagues.
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| Jennifer P. |
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Balmain East, NSW |
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Very good, I have used your guys twice and would again, customer service is a dying art and you keep it alive. Keep it up!
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| Glenda A. |
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Willoughby, NSW |
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Richard was extremely helpful and polite. He went above the call of duty and I am so grateful. I will be recommending Geeks2U to all my friends and family.
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| Karen R. |
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Beacon Hill, NSW |
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Woo! Darrin was able to help, not just with the original issue, but with a series of other issues we fired off at him as well. He was helpful, willing to go out of his way, and friendly. Good job!
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| Nick B. |
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Richmond, SA |
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Very satisfied, technician was very committed to fixing our network problem and was very methodical in tracking down the problem & fixing it.
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| Ron L. |
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Hornsby Heights, NSW |
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Deepak was exceptionally knowledgeable and efficient. He not only responded to specific issues but made a number of additional suggestions to improve performance of my computer.
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| Ian R. |
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Wahroonga, NSW |
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Harry discovered a problem with my wireless router connected to my desktop (I have no idea what it was, I'm as geek less as you can be), he said there was something wrong with the mothership, or motherboard or something like that (I told you I was geek less). He configured my laptop with my new printer and said he could configure my printer to my desktop remotely if I get a wireless USB. I'll pick one of those up in the next day or so and phone and organise for Harry to configure my desktop to the printer. It's really strange, because Harry was at our house the other night fixing my daughter and son in law's computer. Wish I'd have known they were calling in one of your Geeks, we could have saved Harry another trip out. My laptop (MAC) is working beautifully with the
new printer.
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| Lyn C. |
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Werrington, NSW |
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This was the first service call on our computer (which is about 6 years old) so we don't really have any prior experience. However, we were impressed by the service!
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| B B. |
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Bronte, NSW |
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Fast, friendly and efficient - just as the friend who recommended them said they would be. Was well impressed.
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| Deborah R. |
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Holsworthy, NSW |
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The technician was fast yet efficient, courteous and willing to answer any questions I asked, no matter how silly they were. Am happy with the whole experience. Will definitely call Geeks if I am in need of this type of service again.
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| Keralie G. |
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Hornsby, NSW |
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Brad did a great job, was such a nice gentleman and saved me the expense of new computer for now. I shall try to save as I may need new one and printer and will seek his help then if that happens. I still figure quality is best rather than seeking out cheap but nasty stuff.
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| Hazel H. |
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Ashgrove, QLD |
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Both Bob and I were very impressed with Steve and we will utilise your services again soon when I purchase a new laptop (with Steve's advice).
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| Lucy S. |
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Rose Bay, NSW |
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Happy with the service. All phone operators were very courteous and had a can do attitude.
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| Jennifer B. |
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Cremorne Point, NSW |
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Jake was brilliant! Solved all my problems and explained everything in plain English. Could not ask for more, definitely will use you for all future work
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| Haggis Signs - Alan B. |
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Lilyfield, NSW |
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Your guarantee of same-day onsite service or it's free for up to 2 hrs. service is a bold position to take. I had various problems with a 3-PC home network, and your company honoured its commitment. I was very impressed by the technician's results, but even more impressed that you didn't try to get around your stated position re free service. Even without considering the free service, I feel I would have got good value for money even if I had paid the full amount. And I will certainly use you again when/if (?) I need you, and will recommend to others, even without the free offer.
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| George G. |
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Bellevue Hill, NSW |
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Edgar is always on time and if not I am notified of how long he will be. He is very knowledgeable and should be a very highly valued employee.
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| Graham K. |
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Northmead, NSW |
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Within minutes of speaking with your technician I felt that I could trust him he was honest & explained things in laymen's terms. He was well mannered at all times. We would have no hesitation recommending geeks to anyone we know.
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| Lorraine R. |
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Tanah Merah, QLD |
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Fantastic service, Kyle was fantastic at trouble shooting our problems which nobody had been able to solve.
Will speak very highly of Geeks2U and will recommend to everyone.
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| Camden J. |
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Baulkham Hills, NSW |
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Very happy with the phone customer service and with our technician. Edgar was very helpful and knowledgeable.
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| Joanne E. |
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West Pennant Hills, NSW |
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Just to say it was a relief to find your website. I think you offer a wonderful service and it is good news that you are Australian owned.
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| St Andrews Lutheran Church - Stephen N. |
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Brisbane, QLD |
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I was very happy with your service. My computer is running better than it has in years. I will not hesitate in recommending Geeks2U to my friends and family.
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| Alister P. |
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Craigmore, SA |
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Service was good. Had technician stumped for a while but he managed to work everything out that was required. Very happy.
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| Cathy S. |
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Rouse Hill, NSW |
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Eric our technician arrived on time and was well presented. He showed an interest in our concerns relating to our needs and went about diagnosing the problem and found a solution to our problem.
I commend Eric & Geeks2U and would have no problem recommending your company to my friends and business.
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| Rod H. |
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Narellan, NSW |
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I have used your company on two occasions now and Edgar has been the technician. I have found him very helpful, quick to diagnose the problems and attentive to other small problems that he notices along the way. Above all, he is extremely patient and tolerant of my lack of computer knowledge and offers useful advice.
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| Don Stein Investments Pty Ltd - Jenny V. |
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Castle Hill, NSW |
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Ron arrived on time and was very professional in answering my questions. I have already contacted many of my friends and advised them of your service.
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| John T. |
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Dural, NSW |
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Having been to another company three times and assured I must be experiencing interference from a neighbour I was concerned that no-one could fix my network problem. I was very happy to have everything repaired and working again quickly.
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| Roberta F. |
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Cremorne, NSW |
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Hi, thank you so much for outstanding service. Jake, the technician, was great, he explained things to me and was very professional. It was a pleasure to do business with a company that has great customer service.
I would refer you guys to everyone I know and my computer is much happier!!!
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| The Buddha Bar Healing Clinic - Kim W. |
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Newtown, NSW |
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Only to highly commend Jason on his professionalism. I have dealt with a great deal of companies and I found Jason to be so pleasant and knowledgeable that I won't be calling anyone else. Thank you.
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| Carla C. |
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Oxenford, QLD |
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Darrin is an excellent technician and extremely courteous.
Keep a hold of that employee!!
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| Brett J. |
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Semaphore, SA |
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I was extremely satisfied with the service rendered by Kyle from Geeks2U. Each time I have called Geeks2U for help the service has been very satisfactory.
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| Brian W. |
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Bankstown, NSW |
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Happy with the way the technician responded to the urgency of this repair. It is the main PC used for school work and printing and was required to be repaired ASAP. This was done well and tested on site before the technician left just in case of issues caused during transit. Well done.
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| Barry C. |
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Bexley, NSW |
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Luke came out to visit us today. He was very, very helpful.
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| Towncars - Candice I. |
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Banksmeadow, NSW |
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Completed the work that I requested and made excellent suggestions for my functionality.
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| Karen R. |
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Morningside, QLD |
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Very satisfied all round. I hope all keeps working this well.
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| Vicki N. |
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Toorak, VIC |
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My only regret is that I didn't know about the service you can provide sooner. It is a very daunting area and one has to be so careful in obtaining computer assistance as there as far too many unprofessional operators around. I will be happy to pass on the word and will be using the service again when required.
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| Di M. |
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Vaucluse, NSW |
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Robert is a very friendly person and explains technical problems very clearly...Keep up the good work.
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| Mavis K. |
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Heritage Park, QLD |
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Thank you very much for your help not only with our spooling application problem, but in the other areas and topics we discussed while you were here. Your help and advice was much appreciated.
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| Jane C. |
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remote computer repairs and technology support from Geeks2U
an affordable, online, data back-up solution by 