I would like to congratulate you on a very successful business. In this day and age of unreliable service (or no service) it was a very pleasant surprise to do business with your company. Having not one but two computers die on us was a bit of a disaster for us and never having had to use a computer repairer before, I was very hesitant to ring anyone up. Your ad in the Yellow Pages appealed to me and I was very relieved to actually get a real person to answer the phone. The service from then on was outstanding to say the least. I was thinking maybe a couple of days - even a week - before anyone could turn up - but within 2 hours of making the initial call I had a technician in the house. I was told originally a technician would be here by 3:30pm and then within half an hour was phoned back to say that person was away but another one would be here within 2 hours. Unbelievable service. To be phoned back and then to actually have someone turn upwhen they say they will - excellent. Ken Hyams was the technician. He was wonderful. Very patient with us "not very computer literate" people. He did everything without any trouble and gave us some hints and tips on computer operations and internet security. Congratulations once again - you have what a lot of other businesses lack. People who care and are committed to giving exceptional service. I have no hesitation in recommending your company to all our family and friends. Please pass on my thanks to all staff and again congratulations.
Desley G
Bracken Ridge, QLD
Many thanks for your letter asking me if I had any suggestions to improve your service. Impossible!! Your service sets a standard that should be adopted by all companies. From the time I phoned up, your excellent receptionist, Amy, dealt with my call with the utmost professionalism, sent me SMS's and emails confirming both the time and date of my appointment and the name of my serviceman, all with a smile in her voice. My serviceman, Daniel Zalcman, arrived absolutely on time, and wearing his shirt with the Geeks2u logo (as I am a pensioner and getting on in years I am a little nervous allowing people entry to my home). He was absolutely wonderful, explained how my new software worked and asked me if I needed anything else fixed. Nothing seemed too much trouble. He is a great asset to your company. I even rang today to ask a question about my new software and Amy (who by the way knew my name straight away - don't know how she does it) patched me through to Daniel and he answered my enquiry immediately. You certainly have a great team. Would you be so kind as to send them both my heartfelt thanks. I have already told many of my friends, some of whom own businesses, about your excellent service. A rare find these days. Well done Geeks2U. You will certainly have my repeat business.
Mary-Beth K
Aspendale Gardens VIC
All hail to you, amazing Geeks
In matters technical you folks are freaks
What took you minutes would take me weeks
All praise to you, nomadic Geeks!
Ross M
Turramurra, NSW
After suffering far too long with a computer that refused to boot up 9 times out of 10, and shut itself down at erratic and annoying intervals, I decided to seek help.I located Geeks2U on the web and made contact, and after an easy booking process I eagerly awaited the arrival of the technician. What kind of a Geek would he be? I saw his name was Maurice and imagined the arrival of his namesake from UK televisions' "The I.T. Crowd", with no small measure of trepidation. Maurice arrived at the specified time and was skilled, polite and personable; hardly the typical antisocial and poorly groomed Geek I was fearing, but I allowed him to look at my computer regardless. After listening to my woes and peeling back the case to investigate the innards of the faulty PC, he was easily able to determine probable causes of my difficulty. I was pleased! After some testing we isolated the fault as a power supply issue. I was excited! Maurice offered a replacement on the spot and it was installed without problems... and the computer has been running perfectly ever since. I am ecstatic! Maurice was even able to answer my many and varied questions about some future upgrades I was considering, and advised me on suitable software for virus scanning, backups and file synchronisation. And in nice bite-sized words that even I could understand...I suppose there's little more to say than I can totally recommend Geeks2U for on-site computer repairs.
Wayne M
Brunswick, VIC
Hello, Happy New Year. Thank you for the opportunity to give feedback. The assistant who came out was Mr David Hill (I think from memory), and my father and I found him so polite and helpful. He did advise me that the problem was very basic and took a couple of minutes to fix. He did however sort out a few other problems which we have found very useful and our system has never run as well. He was well presented and the best part of this service was he explained everything in a way that you had to be able to understand it (which is a credit to him and your organisation), I had only called the day before to request someone come out, the operator (which if think was Jess) gave me a time frame (the hour block) for when the assistant would turn up, I did mention "say between the hours of 11.00am and 12.00 noon", and I was shocked when David arrived at 11.00 on the dot. There are a hell of a lot of other industries that could take a leaf out of your book. Then when the time was up, the billing process that you have is great as well. I have made it a point to recommend your company to all of my friends, colleagues and family if ever they need a computer technician. If need be, I would not hesitate in calling Geeks2U again for assistance.
David W
Narwee, NSW
Geeks2U was fantastic right from the first phone call through to the service being completed! I couldn't believe I could get someone out to the house at a convenient time for me so quickly, and the guy who came out was very professional and easy to communicate with about what I needed done to my computer - even though I don't speak computer language at all! I will definitely recommend you guys to friends (actually I already have!) and will definitely use Geeks2U if I need help again.
Claire C
Toorak VIC
My experience was very good. I received a quick response to my initial email inquiry and was able to set up an appt. for the following day. The technician arrived on time and was able to fix my issue within the hour. He also answered some other technical issues I had relating to my laptop, which was helpful. I would definitely use you again (and recommend you to friends), although I hope not anytime soon because that means I'm having problems with my laptop, again! Everything was handled well, and honestly, one of the best customer service experiences I have had since moving to Sydney four years ago.
Tonia F
Potts Point, NSW
Would you please put a gold star in the Customer Relations column of Richard's employment file, or pay him a monetary bonus, or put his photo in a prominent place of honour or whatever your corporate reward practice is. He was courteous and pleasant even under repeated frustrations that had previously reduced me to swearing at the cats (who hadn't deserved it at all!!) and went far beyond what I'd have considered reasonable in trying to make the A7600GT card work on a system it just wasn't going to accept. Please recognise his efforts.
Ian W
Wahroonga, NSW
I can't think of anything Geeks2U could do to improve - the minor problem I had following Gareth's visit was not of his doing but he was ready and willing to help over the phone and was again able to rectify the issue. Frankly I've already started recommending your company to my friends and work colleagues. Thanks again for your professional assistance.
Tony C
Wynnum, QLD
Thank you for your follow up letter regarding some work I had done using your company. I am just writing to let you know that the service I received was nothing short of outstanding. Right from the initial call, I spoke with Sam. He was very professional and knows the company product well. I then received a confirmation text message, much appreciated. Then John my technician arrived 2 hours after I made the initial call. John was fantastic and has done an exceptional job on my pc. Please pass on my thanks. I look forward to calling on your company again in the future.
Stephen B
Woollahra, NSW
Good morning. Herewith I would like to thank Geeks2U for an outstanding job executed in a very short time frame. I have unfortunately experienced several cowboys in your trade, unbelievable!!! Bruce has shown his professionalism, he fixed my problems very quickly to my entire satisfaction. A nice, very knowledgeable person. I am thankful and will certainly recommend Geeks2U to my friends. Again thank you, a new customer, Denis R.
Denis R
Spearwood, WA
I have just had Maurice repair my pc. His conduct was friendly and thoroughly professional, he very obviously knew what he was doing, worked at the speed of light, fixed several small & large bugs in my system and took the trouble to EXPLAIN and TEACH as he went along. Your reception person who initially took my call was helpful and competent also. Is there any way you could clone your staff and send the copies to every major organisation to demonstrate how customer service should be done? And on top of that, the cost was very reasonable! I will not hesitate to use your service again and will definitely advise my associates & colleagues & friends to do likewise. Thanks again, job well done!
Rosemary P
Northcote, VIC
Geeks2U are the best! Jon Bruce was in our shop within 2 hours of booking, and got the system networked and online in less than 15 minutes. He was very professional and knowledgeable. Very Impressive! Believe me, we tried to ring the manufacturers, their service people and other so called experts, and they all said the same thing - "we'll see you in 2 days, and our quote is blah blah!". Luckily, we searched the web one more time and wham! Geeks2U - saved the day. We highly recommend Geeks2U to anybody requiring IT expertise.
Laurie, ESP Print
Regents Park, NSW
I can't speak highly enough of our GEEKS2U experience. From the initial call placed to your customer service staff through to the prompt arrival of your technician (lovely guy). Not only did he fix/review all my technical problems - his extra assistance was beyond the call of duty when he helped my husband carry a heavy load from his car! He was also more than happy to answer queries my husband had about his new laptop software ..... all for the quoted price of 1 HOUR! We will definitely be calling on GEEKS2U again!
Natalie D
Kenmore, QLD
I would like to say thanks, for my experience with Geeks2U was a standout. The service technician was on time! The job was done efficiently and effectively, and all the charges were reasonable. I must admit I started telling work colleagues and friends how happy I was not long after the work was done. I have never been one to send emails or letters of support, but in this case, I believe it was deserved. Thanks again.
Tony Paul, Director, TP Media
Cromer, NSW
I found the complete service from start to finish was outstanding! The technician (Ren) fixed something in 30 mins that others had spent hours trying to figure out! Congratulations to a brilliant service. I will definitely be using you again.
Kristie K
Main Beach, QLD
Hi, I could not have been happier with the service provided by John of your company. Before contacting your company I had a technician from another service company come to attempt to fix my computer, after explaining the problem to this technician all they did was remove some unused programs supposedly to make the computer run faster, this took over 2 hours & I was charged approximately $260 and it did not fix my problem at all, when I complained they didn't really know how to fix the problem & took days to get back to me so I was very unhappy with their service. I then contacted your company, the phone staff were very pleasant & set up the appointment for John to attend, John was very punctual, professional & friendly - explaining the same problem to him he fully informed me of the possible problems, solutions and time frames involved (I ended up having a corrupted hard drive & faulty memory stick not just too many programs making my computer slow!). John fixed the problem & returned the computer to me in the advised time and I have no further problems at all. I was very impressed with the service overall and appreciated John fully explaining the issues and solutions allowing me to feel informed and keeping me up-to-date with the progress. The overall costs of my repairs was approximately $200, so this was also cheaper than the 'non-repair' of the other company - I only wish I had contacted your company first! I would definitely use your services again if required and would be more than happy to recommend you to anyone I know, Thanks again.
Vicki M
Randwick, NSW
I just wanted to send you guys an email to say a big THANK YOU for fixing my PC! And also to say that it's been a long time since I have received a service the way you provide it. I'm very very happy with the 'Geek' you sent out to fix my computer, Ken Hyams from Brisbane. If all your geeks are as polite and helpful as he was, then you will end up with a lot of very happy customers! Thanks!!!
Peter M
Mount Gravatt, QLD
I would like to say how fantastic Jack was helping us out on our home computer. He sorted out the problem quickly and made suggestions to improve things and really went out of his way to help.
Jenny J
Lewisham, NSW
What more could one want from any service company? Rob was friendly, punctual, diligent, knew his work and very customer focussed. He resolved all the issues promptly and turned my PC catastrophe into a system with which I am very happy. Geeks2U delivered everything I expected.
Greg S
Rivett, ACT
I just wanted you to pass on my thanks to Anthony Hill and to your admin team. This was my first time using Geeks2U and I just wish other IT firms I had dealt with in the past actually had their IT systems and management as well set up as you do. I intend to use your firm regularly and do hope that this first experience continues. Congratulations on a great set up.
Nicky T
Seaforth, NSW
We found Daniel to be on time and had our network up and running correctly in an hour. Good value and I even recommended your company to my daughter in-law (Nicole C from Elwood) yesterday. She rang and had Daniel out last night and was also very pleased with the service.
Linda, Media Screens
Black Rock, VIC
I thought the service was outstanding from the moment that I called to find out about the services offered, pricing etc right through to the service itself. I am thrilled with Geeks2U and my computer is working very well and is set up in such a way that I have confidence in it. Cheers Sharryn
Sharryn G
Ashfield, NSW
Very happy with the service, from Melbourne area. Had lots of trouble getting a tech at short notice, and was let down by at least seven other companies. Crystal was assisting me, and totally provided comprehensive help at every turn. Daniel came at short notice, that afternoon, after I had been let down by other companies, and fixed the problem quickly and efficiently. He also had a very professional and helpful manner, which I look for in service. Thanks for providing a great option. I have passed the details on to friends. It is a real hassle to have to ring up to ten companies for a simple problem. Thanks again,
Monika R
Melbourne, VIC
Everyone at Huetopia Design was extremely impressed with Geeks2U, from start to finish. The technician was friendly, professional, quick and efficient. Absolutely no faults or criticisms at all. After dealing with poor computer technicians for the past year it was a refreshing change. What our regular technician still could not achieve for us your technician fixed in an hour and a half. I will be highly recommending you to our clients and suppliers.
Joanne, Huetopia Design
Paddington, NSW
This is to let you know that I appreciate very much the speedy and courteous service I received from the members of your staff.. i.e on the telephone and personally.
Magdalena P
Indooroopilly, QLD
I've been meaning to let you know how great the service was... thanks for the reminder. The way you handle appointments is pretty much text book perfect - why is it so rare in the IT service industry? I've already made a bit of a hero of myself by referring you to others who are struggling to get predictable and timely service. Can I buy shares? Regards, Michael
Michael B
St Kilda, VIC
I was extremely happy with the service provided by Mark Johnson, I had ongoing issues and he was always ready and available to assist and offer solutions, and I highly recommend him to anyone that asks about Geeks2U.
Larissa M
McMahons Point, NSW
I found the service and Paul very good. Tricky little problem that fortunately he managed to find the answer to! I will definitely give you a call when ever the next problem occurs.
Alan S
Aspley QLD
Thanks for your email and I actually did intend to email some feedback but busyness (the eternal excuse) has won on the day! I was most impressed with the professionalism of Geeks2U and have mentioned with some surprise to people that you actually give customer service!! I liked the fact that I received a booking number, the name of the technician in advance and especially the fact that Anthony was so pleasant and punctual. I mentioned to my daughter, Rachel, that I'd got onto your company and she said, "Oh, they're fantastic; I've used them and they were so helpful, etc." So there you go. With kind regards, Victoria.
Victoria H
Cremorne, NSW
I found Daniel to be extremely helpful and he certainly knew what he was doing! He made some of the 'experts' we have used at work look like 'novices'. I have not had any problems at all after he 'fixed' everything. I would have no hesitation whatsoever in recommending your services. One would assume that all other personnel from Geeks are as well presented, trained and polite as was Daniel, the best part was that he did not make me feel like an idiot!!! My apologies for the delay in getting back to you - rather slack over the Xmas break. Hopefully I won't have any further hic-cups but should this happen I will certainly seek Geeks assistance! Kind regards, Laraine
Larraine M
Kew, VIC
Hi, actually, I meant to send an email anyway, so thanks for the prompting. The service I received from Simon was exceptional and outstanding. He was friendly and efficient, he took the time to explain things to me (which I wanted) and was never rude or patronising. Add to that, my computer now runs like a dream!! I have told everyone who knew about my computer problems that I phoned Geeks2U and how wonderful the service was. If word of mouth is the best advertising you can get, then you're getting it from me. Every staff member I dealt with, such as the lady who arranged my booking, was friendly, polite and courteous. In fact, Simon was worried on the day that I had made my booking several days before the visit - which was so that I could be home at the time - but I was thrilled to think that getting to each customer promptly was a priority. The last company I phoned never bothered to return my second call and 3 weeks on, I still haven't had a response. Exceptional service, friendly staff, incredibly knowledgeable technical staff who were patient, willing to explain and knew what they were doing made your business my new "only place to call". You have my business and based on my experience, you won't lose it. I don't see how you could improve it - everything was amazing. Thanks.
Armodee R
Naremburn, NSW
Hi, many thanks for your email. I was pleased with your company's professional approach starting with your bubbly competent receptionist, quick action (same day), professionalism of Peter Scott your IT man and your follow up email. It is quite refreshing to deal with people who are CUSTOMER ORIENTED...... So many OZ companies - once they get your business/money - don't follow through - hence, we the customer look elsewhere as we become a statistic. Well done you guys. I will certainly deal with your company again. Keep up the PROFESSIONALISM.
Maree, ImageWorks Beauty
Biggera Waters, QLD
I would like to commend Geeks2U and particularly Jamie Boss who is an exceptional technical genius. We had some very significant issues with two of my computers and Jamie went well beyond the call of duty to fix our problems. We will recommend Geeks2U to everyone we meet who needs help with their computers. Kindest regards, Catherine.
Catherine R
North Curl Curl, NSW
Hi, my name is Analia, I have used your services recently and am really happy, the computer support guy was excellent, he listened to my problems with the computer and offered solutions. I have the highest respect for your company and consultants. He was exceptionally good, I have used many other companies before and I would really recommend your services and consultants. Your customer service exceeded any expectations, overall a company which stands out from the rest. I thank the consultant for helping me with my computer, he has really delivered results, and in a short span of time, I can't say enough to commend him. Keep up the excellent work.
Analia C
Woolloomooloo, NSW
Hi there, I would like to take this opportunity to thank Daniel for the exceptional service we received recently. Daniel was very thorough, made us fully aware of exactly what was wrong with our PC, and took steps to show us what he had done to rectify the problem. As we had never before had viruses on our PC, we were quite worried that we would be out of action for quite sometime due to issues it was causing us. Daniel was punctual, was even running early, and called me to advise me he could be there a little earlier if we wanted. Daniel's prompt service, sound understanding of what needed to be done on the PC, and friendly personality has made us feel confident we made a great choice when looking for PC assistance. I feel confident we will not only be repeat customers, but will be referring the business to all of our friends and family. I would also like to take time to mention the wonderful reception staff who took my initial call. Lovely to deal with and extremely prompt service. I hope this email reaches those whom I have dealt with directly.
Lisa C
Mount Eliza, VIC
Hi Geeks, A note to say THANKS and express just how impressed I was by your response and service yesterday. I got your name out of the yellow pages yesterday and rang to get help with installing a new laptop I have onto a small network. I rang at around 1.30pm expecting someone may be able to get to me early next week and was informed that someone was in the area, Chris Bell, and could assist with my request later that day. Chris turned up and spent several hours getting me well set up. He explained what he was doing and why and made sure he had covered off everything I needed. He was very personable and his customer service focus was fantastic. Thanks again, I will certainly continue to use you guys and recommend you to others. Wonderful service indeed at a very fair price - well done.
Grant B
North Sydney, NSW
I have been absolutely thrilled with the service I have received from Geeks2U so far. The turn around time was immediate, the service professional and I was kept informed throughout. The after service has been impeccable and I have no hesitation in either using your service again or recommending it to others.
Mary S
Hughesdale, VIC
I just wish to say that I am wholly satisfied with the prompt attention and wonderful service provided by your company. The technician John was extremely helpful and friendly. He answered all my questions with ease and good expertise.
Yvonne J
Maroubra, NSW
Hi Geeks! Just wanted to say a big thanks for your prompt service in my time of crisis yesterday. Just like last time, your man showed up on time and fixed the problem in less than half an hour. What peace of mind I get being able to count on your company when my PC's misbehaving!
Helen H
Spring Hill, QLD
Hi, my name is Lynette and I had one of your technicians come to my place on Thursday. I had one (Andrew) come previously and was most happy with his work, time of arrival and his friendly manner. Everything I wanted done was done efficiently. I had Jon come on Thursday and I was wondering if I could be lucky twice. I was - he was everything that Andrew was in all aspects. I must commend you on your staff - and I certainly will be telling others of my good fortune in finding your company. Many thanks once again and keep up the good work.
Lynette M
Artarmon, NSW
I say that I have been very satisfied with the quick & efficient service from Ren. His personality, knowledge, & quick service, are excellent. I intend to always use Geeks2U when needed. Everything from the initial contact through to the service delivery and follow-up was first class.
Ray P
Paradise Point QLD
Hello there, sorry for the delay in getting back to you about the service we have received from Geeks2U. It is with pleasure that I can provide the following feedback. We have required the services of Geeks2U on three separate occasions now and each and every time the service has been fantastic. Each time we have phoned Geeks it has been at the last minute and we have required someone to be here either the same day or the next day. Without fail Geeks have shown up and provided the right advice every time. Graham the gentleman who has helped us all three times has been terrific and never fails to solve the problem or provide the right advice. We wouldn't hesitate to recommend or call on Geeks2U again.
Janelle, Teaching Australia
Acton, ACT
Strangely enough, I was uttering your name only minutes ago - I was telling my pharmacist about Daniel, and Geeks2U, and how I felt like licking his boots :-) Great service, great skills ... I think it has changed my attitude not only about computer repairs, but to wonder why other services don't take a leaf out of your book. Please pass on my compliments to him ... I would not hesitate to call you again, or to tell my friends about you (as I have just been doing).
Lesley S
South Yarra, VIC
To find quality service these days is rare. We were so blown away with your tech Nick that we haven't been able to stop talking about it ever since. Not only did he fix our wireless without fuss, it was a pleasure to have him in our home - he loved our dogs!
Roger B
Subiaco, WA
Hi there, my name is Geoff, recently I had problems adapting my wireless router to my laptop and my VOIP phone system, after days of frustration unable to run both at the same time, I decided to call Geeks2U for help, you were very flexible arranging the appointment around my shift work, Maurice was the technician who called out to my home, arriving early he solved the problem within minutes, now there is no more fights in the house over the use of either the Computer, Laptop or phone which all work perfectly. I would like to take this opportunity to thank Maurice for the exceptional service he provided, his professionalism was outstanding. I would not hesitate to call Geeks2U again, or to tell my friends about you (as I will be doing).
Geoff C
Sunbury, VIC
Geeks2U helped us establish a remote office at one of our sites. The service was fast and most importantly effective. Thank you for making this happen, your expertise has been really valuable to this project.
Energy Australia
Pyrmont, NSW
I am pleased to be able to say it has been a great experience dealing with Geeks2U. I phoned 5 other computer support companies before I found you. You were the only company that responded with a person, all the others had answering machines, and the person I spoke to was very helpful in organising someone to come to my house on the same day. As things turned out the technician assigned to my job (Jamie) was running late on another site. Jamie did me the courtesy of phoning ahead to tell me he would be delayed and