MAY 22, 2024

Why easy access to IT support is critical for your business’ success

There’s not a single business in Australia that doesn’t rely on technology to succeed. But often, small and medium sized businesses don’t have their own dedicated IT team as they cannot justify hiring an additional employee.

Which is why enlisting the help of an IT support company – such as Geeks2U, who since 2019 have been part of Officeworks – is a smart business decision. Here’s why.

Fix when something breaks

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Technology isn’t perfect. Hardware breaks and software glitches. And turning something off and on again doesn’t always work.

When this happens, it can cause major disruptions to your business. Ever had the internet drop out during an important meeting? Or a laptop that refuses to turn on which holds important files you might not have had time to back up?

Not only does it impact your business, but it’s incredibly stressful and can have negative impacts on your wellbeing too.

Having tech support just a phone call away can help to relieve some of that stress and give you peace of mind in emergency situations. Geeks2U have extended business hours during the week and operate on weekends so your tech problem can be solved outside of the typical 9-5 other companies offer. Plus, Geeks2U offer remote service for anyone who often travels for work.

Protect against cybercrime

An IT support company can help to protect your business and your customers from the growing threat of cybercrime. Hackers are constantly evolving their tactics and methods, and cybersecurity is no longer something you can just hope never happens to you.

Having an IT support company to rely on can help to protect you from cyberattacks. For example, Geeks2U offer Digital Security Check, which is designed to highlight any cybersecurity vulnerabilities in your systems which could result in online threats.

This service is an excellent way to ensure that your business is properly protected against data breaches, malware, data theft and more.

Set up new tech

Getting new tech into your business is always exciting. But what you always forget in the excitement of a new purchase is how many hours your business can lose to the time it takes getting the new device set up and working as intended.

So, rather than trying to do it yourself – or worse, one of your employees whose time could be better spent elsewhere – you should be outsourcing this task to an external IT support service company.

You’d be surprised as to how affordable setting up new devices can be. Plus, when you opt for a reputable organisation like Geeks2U, they’ll also help you set up your email account, install anti-virus software, and can even help transfer data to and from your devices*.

Why Geeks2U is your best choice for IT support in Australia

If you want your business and technology to run smoothly without having to hire a dedicated IT manager, then outsourcing your IT support to Geeks2U makes perfect sense. Our expert technicians can be trusted to keep your tech up and running and ensure that all parts are working harmoniously with one another.

Geeks2U have over 900 technicians Australia-wide, so we can solve your problem in a flash – with same day service available every day – so that you can get back to what matters: growing your business. Geeks2U is part of the Officeworks family, and who better understands Aussie businesses than the biggest office supplies company in Australia. What’s more, Geeks2U was awarded a Product Review Award in 2023 with an average of 4.8 out of 5 stars from almost 4,000 reviews!

Get in touch for a free quote

If your business needs IT support, get in touch today for a free quote. We’ll run you through our flexible IT Support Packages including potential savings and common tech issues we can help solve.

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