Geeks2U have been helping Australians with tech problems since 2005. In fact, we’ve solved over 1,000,000 problems and counting! There probably isn’t a tech problem our background-checked and vetted technicians haven’t solved before.
No fix, no fee
We don’t want to add to your headaches, which is why we offer a no fix, no fee guarantee – meaning if your problem isn’t solved by a Geek, you don’t have to pay a cent‡. Geeks2U offers a 30-day money-back guarantee if you aren’t satisfied with the results of your service.
We love our customers, and they love us too. We’re proud to have over 3,000 5-star reviews and a 2023 ProductReview.com.au Award sitting in our trophy cabinet. Our average is 4.6/5 stars based on over 250,000 ratings!
Help in under 24-hours available
Tech emergency? Don’t stress! Our background-checked Geeks can solve your problem in under 24-hours with a same-day service†. We can help onsite or over the phone, so even if you’re stuck in the middle of nowhere you can still call a Geek for help!
Available 7 days a week
No rest for the Geeky! We’re here to help 7 days a week, and are available to help until 9pm Monday through to Friday. Tech problems don’t stop on the weekends after all!
One-Hour Tech Support
$119 – $198
However, not all tech problems are equal, so our prices range from $119 for setup services* to $198 to more complicated, same-day tech emergencies.
- Award-winning tech support at an affordable hourly rate
- Geeks2U can help with a wide range of devices, brands, software, applications, and more.
- On-site or remote service depending on your preference
- Extended service hours mean we can assist at a time that suits you†
- Same-day service and weekend service options are available for an additional cost†
- If we can’t fix your tech issue, you don’t have to pay a cent thanks to our no fix, no fee guarantee‡
Business IT Support Packages
Our IT support plans give you flexible blocks of prepaid hours minus the long-term commitment and fixed monthly costs.
You can use your time for whatever you need – from regular onsite preventative maintenance, printer, email, device, point of sale systems and computer set up, cybersecurity, or ad-hoc problems as they arise.
- No lock in contracts mean you purchase support hours once and use them when you need help
- Different sized packages based on your business needs
- Reliable, ongoing tech support from a local technician
- Speedy solutions to get your business back on track
- We’ve helped solve tech problems for over 45,000 Australian businesses
- Remote or on-site support 7 days a week
Geeks2U: Part of Officeworks
Established in 2005 by brothers David and Michael Hancock, Officeworks acquired Geeks2U in 2019. As Australia’s leading supplier of office products and services, Officeworks and Geeks2U are perfect for each other! Now, when you head into an Officeworks store or visit their website to buy new technology, you can also purchase a Geeks2U Set Up Service at the same time.
That means purchasing a new tech device from Officeworks is even more advantageous, as you can also organise an expert Geeks2U technician to help set it up at the same time.
Geeks2U hourly rate
How much do Geeks2U charge per hour? How much does Geeks2U cost? Well, of course, each case is different, and the cost will vary depending on how long it takes us to find a solution. However, we believe that nobody can match our expertise at these prices, making us the cost-effective choice across Australia.
We bill in half-hour blocks, with a minimum of one hour. Often, our Geeks will solve more than one issue in a single appointment! Plus, we don’t charge you for travel time.
Supporting your business
We love solving your business’ technology problems, almost as much as you love not having to worry about them. Our flexible IT support packages and discounts make sure you’re only paying for what you need – so what are you waiting for?
Popular services available with Geeks2U
We pride ourselves on our up-to-date know-how, meaning our Geeks always stay ahead of the curve with the technical expertise to help all Australians with their devices. As tech evolves, our services evolve alongside it. So, not only does our list of services continue to grow, but our technicians stay up to date with the latest devices, from laptops, to phones, to Wi-Fi routers.
Some of our popular tech services include:
- Computer repairs
- Laptop repairs
- Mac repairs
- Data recovery
- Virus removal
- Smart home setup
- Smart TV installation
- Digital Security Check
- Wi-Fi setup
- Printer installation
Our service areas
We can provide solutions to your IT problems wherever you are in Australia.
You can benefit from our IT support and services in Adelaide, Brisbane, Canberra, Gold Coast, Hobart, Melbourne, Perth, Sydney or many other locations across Australia. We’re only a phone call away 7 days a week!
Can’t see your suburb listed? Give us a call! We can help over the phone, and we’re always adding new service areas to our list.
Frequently Asked Questions
What happens if I am not happy with the service?
Customer satisfaction is our priority, and we are constantly monitoring each technician’s performance. We promise to delight all our customers, so if you are ever not 100% satisfied, please get in touch with us!
What if my computer is broken and it can’t be fixed?
Sometimes, if there is serious damage to your computer, it is a better investment to buy a new one than to pay for a repair. If we find that’s the case, you can utilise the technician’s time to back up your data and then have the technician come back to transfer it to a new computer and help you set it up instead.
What happens if the repair takes less than an hour?
Since most repairs are completed in under an hour, we encourage our customers to make the most of any extra time. Please see the checklist above for ideas about the kind of services your technician can perform with any extra time.
What happens if it takes longer than an hour?
Most repairs can be solved in the first hour. However, if the technician expects that it will take longer, he or she will usually know within the first 15 minutes. The technician will give you options, and you can decide how you want to proceed.
Why is there a charge for same-day service?
The same-day service charge lets us be on call seven days a week, including holidays, and allows us to keep extra technicians on standby for your emergencies. If you don’t need us today, we can usually come by the next business day at no extra charge to you.
Why do you charge a one-hour minimum?
By having a one-hour minimum, we can send a Geek to your home or office without charging for travel time. We provide a level of service unmatched by any competitor, and all work is backed by our Geeks2U Promise and Guarantee.