Geeks2U Promise
We guarantee you'll love our fast, friendly service - or we'll refund your money.  
133,572 Happy Customers & Counting
Need tech support?
1300 769 448
Extended hours, 7 days a week
Home  /  About Geeks2U  /  Core Values

GEEKS2U CORE VALUES

As we grow as a company, it has become increasingly important to specifically define who we are and what we stand for as an organisation. We believe that culture is the single most-important thing in any business. And that everything else – great customer service, a strong brand, passionate employees and loyal customers – flow on naturally from that. These are the core values we live by.

We love our customers.
Without them, we do not have a business. Nor do any of us have a job. We believe it’s easy to look good when things are going smoothly. But the real test of a company is when they go pear-shaped. We are determined to delight each and every customer, whatever it takes.

We value our people.
We believe that every business is only as good as its people. We want to attract energetic, talented people who want to go places. Because we’ll take them there.

Communication is everything.
Regular, open and honest communication. But even more importantly, direct communication. Our people don’t skirt around issues. They get to the heart of matters, even when it’s a difficult topic.

Leave your ego at the door.
We have no room for egos. Our people are humble, approachable and down-to-earth.

Be friendly and inclusive. Extremely so.
We want an inclusive workplace where everyone loves coming to work. Pure and simple. If you do not believe in this and will not do everything you can to achieve it, then you are not a good fit for Geeks2U. Also pure and simple.

There is always a better way.
We strive to make continuous incremental improvements to all facets of our business. We know that the best changes will always come from our front-line people, those closest to the customer. And since there is always room for improvement in everything we do, our work is never done.

The best idea wins.
Not hierarchy. Not seniority. We value healthy debate here — and the best idea always wins. Once the decision is made, we unite behind it.

Only the highest standards.
We will not settle for ‘good enough’ because good is the enemy of great. To many, our standards may seem unreasonably high but they are what set us apart.

It’s your business.
We love seeing our people treat Geeks2U as their own. We all have a personal, financial and professional stake in its success. Every company needs more people with an ownership mentality.

Fail early, fail often.
We have a bias for action. We believe that planning has its limits and that small experiments are the most effective way to test new ideas. We believe that we learn as much from failure as we do from success. And that the former leads to the latter.

 

Recent News

There’s really never been a time when we’ve been this connected, thanks to the wonders of the Internet. But it’s not all Zoom parties and engaging content – there’s a darker side to the online world and internet privacy is serious business. It’s not all doom and gloom though – you do have some control

There’s a lot of choice right now when it comes to streaming video services online. They’re all built on the same basic premise; you get access to a large library of content to stream for a month, typically (but not always) for around $10 per month. That kind of price can net you access to

In Australia, the vast majority of smartphones sold are tied either to Apple or Samsung. Everyone else in a brand sense runs a very distant third. Smartphones are very well established as a category, but they’re linked very closely to smart watches that pair with them. Again, the same kinds of trends emerge, with research

If you’re an Apple user, you might have already heard of a built-in feature designed to protect your device if you lose it. ‘Lost Mode’ safeguards your Apple products and can help you find your iPhone if you’ve lost or misplaced it. To help you secure your Apple devices, let’s explore what Lost Mode is

Coronavirus (COVID-19) Update

Learn about the precautions we are taking and our new contactless pick-up and remote service options. Read More
Get help setting up your home office or homework area today. Learn More