All businesses running a network understand the importance of having reliable ongoing computer support services, often having learnt the hard way being let down by a previous service provider. While big companies often depend on binding service level agreements to ensure that they get an acceptable response from their computer support company within a predefined period – for SMEs this large fixed cost is not always feasible nor is it desirable.
Geeks2U has a network of expert computer technicians providing on-call computer support services to businesses all over Australia. We have a large technician base with skills in various areas – from home users to corporate environments with skills in all types of computers, e.g. PCs, Macs, Linux, etc.
A better way…
We are proud to provide a simple and effective alternative for computer support… Geeks2U Support Packs. We go against the grain in that we don’t insist on maintenance contracts with our clients. Rather, we offer flexible blocks of prepaid hours which offer the same benefits without the long-term commitment and fixed monthly cost of a support contract.
Why do it this way? It’s very simple…
- We would rather remain your IT support provider based on merit and not the fact that we have locked you into a contract. We don’t need binding legal documents to retain our customers – we rely on your satisfaction with our support.
- A major reason businesses lock in to maintenance contracts is to be guaranteed response time – we promise this anyway with our guarantee of Same Day Service Available… or we do the job FREE! (conditions apply)
- Support Packs offer maximum flexibility – use them for anything from regular onsite preventative maintenance visits to resolving ad-hoc problems your organisation experiences.
We have a range of Support Packs available starting at a block of 10 hours where the saving potential is $180 versus our casual rates, and obviously the savings increase even further from there:
|BLOCK OF HOURS||PRICE
($ ex. GST)
RATE ($ ex. GST)
($ ex. GST)
Please note: the saving column is the real cash saving when compared against the cost of indvidual one hour onsite visits at our casual rate of $178 ex. GST.
Built to last…
The other major benefit of our Support Packs is how long they last. Clients have five years to use any block they purchase so they don’t get caught out if they have a quiet couple of months (or even year or two!). By simply making use of the hours as needed, our clients avoid running up their IT support costs unnecessarily. As one of our Support Pack clients, you are also assigned a dedicated account manager within our office who looks after your particular site’s needs in terms of ordering of hardware / software upgrades as well as co-ordinating any necessary onsite visits from your assigned field technician.
Partner with us today…
So outsource your computer support services to Geeks2U and watch your business benefit from minimised downtime and reduced IT costs. Think of us as your on-demand IT department! With us looking after your IT, you can focus on what you do best – your core business, and leave us to do what we do best – providing seamless computer support for small to medium sized businesses.