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The Ultimate Guide to Keyboard Shortcuts on Windows and MAC

Do you ever get tired of rolling your mouse, fiddling with your trackpad and running through tabs in order to switch between apps, jump into your spotlight search or close a page? How about finding a specific file, locking your computer or any of the other dozens of functions you need your computer to accomplish on any given day?

Completing simple functions on your computer can eat up precious time that should be spent elsewhere. Like on completing the finishing touches for your latest killer game design or hitting tomorrow’s thesis deadline. That’s where keyboard shortcuts come in.

We want to make it easier (and shall we say, more fun?) for you to use your computer and all of the functional magic it offers with a simple click of the keys. Check out our ultimate guide to keyboard shortcuts on Windows and Mac to perfect the shortcuts for some of the most commonly used functions and you’ll be well on your way to getting your work done faster and more easily.

What are keyboard shortcuts?


Keyboard shortcuts are essentially certain key combinations that you can use to perform a function in an application, program or operating system. They help speed up functions that would normally take longer to accomplish using a mouse or trackpad.

One thing to note, though, is not all computer keyboard shortcuts are built the same. Depending on whether you’re a Mac or a PC user will change the way you shortcut and click. But don’t worry. We’ve got you.

Keyboard shortcuts for Windows


If you’re a PC user, chances are you’ve found yourself getting pretty familiar with the left and right clicking of a mouse. But what if you could cut down on click-time and find a more effective way to navigate the apps and programs you use the most within your operating system? Check out these ridiculously useful keyboard shortcuts for Word, Chrome and to help you navigate Windows.

Keyboard shortcuts to Navigate Windows

Windows Key ⊞ + D allows you to access your desktop if you need to quickly grab a file. Quickly click again to return back to where you were.

Windows Key ⊞ + Down Arrow lets you minimise your current window or taskbar app. Then use the Windows Key ⊞ + Up Arrow to maximise once again.

Windows Key ⊞ + S quickly opens your Windows search bar to let you search docs, files, apps and the like.

Windows Key ⊞ + T gives you free range to scroll through your task bar at your open programs and apps, just keep hitting T to move to the next one and see what windows are open in each application or program. If you get to an app/program you want to open, click Windows Key ⊞ + The Number that corresponds to the order of that app/program on your taskbar.

Windows Key ⊞ + ; opens your emoji window.

Windows Key ⊞ + L will lock your computer for you if you’re ready to walk away for a coffee break.

Alt + Tab will allow you to quickly and easily switch between open applications.

Shift + F10 is your keyboard shortcut for the mouse’s right click.

Keyboard shortcuts for Word

Control + N creates a new document for you.

Control + O takes you to the doc screen to open a document.

F12 is your Save As shortcut.

Control + S lets you save your document.

Control + C is your copy shortcut.

Control + V is your paste shortcut.

Control + Z will undo the previous action.

Control + Y will go ahead and redo the action.

Control + P takes you to print a file.

Keyboard shortcuts for Chrome

Control + N opens up a brand spanking new window in Chrome.

Alt + F opens your Chrome menu to access new tabs, printing, history and the like. But if you’re in Google Docs, it will open your file menu for you.

Control + Shift + N will open a new incognito window if you want a private search.

Control + T lets you open a new tab and go directly to it.

Control + Tab allows you to bounce from one tab to the next.

Control + W closes the tab you’re currently in.

Keyboard shortcuts for Mac


Mac users have their own secret code of keyboard shortcuts for Mac operating systems, with the Command Key ⌘ as a big player in the functionality. Let’s take a look at the shortcuts for MacOS, Word and Chrome.

Keyboard shortcuts to Navigate MacOS

Command ⌘ + Space Bar opens your Spotlight search tool.

Command ⌘ + F3 lets you quickly check out your desktop.

Command ⌘ + Tab lets you cycle through your applications. Each time you hit tab, you’ll head to the next app.

Command ⌘ + M will easily minimise the front window to the Dock.

Control + Command ⌘ + Space opens your character viewers to access emojis.

Command ⌘ + Control + Q immediately locks your screen.

Keyboard shortcuts for Word

Command ⌘ + N creates a new document.

Command ⌘ + O lets you open a document.

Command ⌘ + Shift + S lets you Save As.

Command ⌘ + S lets you save your Word doc.

Command ⌘ + C is your copy shortcut.

Command ⌘ + V is your paste shortcut.

Command ⌘ + Z will undo the previous action.

Command ⌘ + Y will redo the action.

Command ⌘ + P takes you to print a file.

Keyboard shortcuts for Chrome

Command ⌘ + N opens up a new window in Chrome.

Command ⌘ + F opens your find bar in Chrome.

Command ⌘ + Shift + N will open a new incognito window.

Command ⌘ + T lets you open a new tab and jump in.

Command ⌘ + Option + Right Arrow lets you go to the next open tab.

Command ⌘ + Option + Left Arrow lets you go to the previous open tab.

Command ⌘ + W closes the tab you’re in.

Need A Shortcut Tutorial? The Geeks Are Here!


This is only a taste of the keyboard shortcuts that are out there for both Mac and Windows users, so if you’re ready to deep dive further give us a call on 1300 286 847. In time, you’ll be amazed at how easy these shortcuts become. Just remember, practice makes perfect!


Two-step authentication to improve online security

It seems every week we hear about another social media hacking, with some high profile business or celebrity’s Facebook or Twitter account compromised. Unfortunately, you don’t need to be famous to attract the attention of hackers. Everyone is at risk, but thankfully there are things you can do to reduce the chances of it happening to you at home or at work.

What are the best authentication methods?

Authentication is the process of identifying a user who is requesting access to a particular network, system or device. There are a few different types of authentication methods that you likely already use, like a username and password, biometrics (fingerprint or facial recognition) or multi-factor authentication (using a combination of methods to prove your identity online).

The idea of two-factor authentication (2FA) revolves around something you know and something you have. When you withdraw money from an ATM, the something you know is your PIN and the something you have is your bank card. One alone isn’t enough; you need both pieces of the puzzle in order to get your money out.

When it comes to online security, the something you know is your password, while the something you have can be your mobile phone.

How does two-factor authentication work?

Facebook, Twitter, Gmail, Yahoo! and Microsoft lets you register your mobile phone with your account. When you try to log into your account from a new device for the first time, a code is sent to your phone as a text message. You need to enter both your password and the code before you can get into your account. This way, hackers can’t break into your account even if they know the password (well, not unless they can get their hands on your phone as well).

Two-factor authentication might sound like a hassle, but thankfully most services let you remember ‘trusted’ devices so you don’t need to enter a code every time you log in from your own computer. It also means you can set up access for key staff members, knowing they can’t log in from other devices unless you authorise it and supply the code.

Tips for using authentication to protect yourself online

Staying safe online and keeping your data protected is more achievable when you use authentication methods. Here are a few tips you can implement today to start improving your online security.

Install an authenticator app

The device you have will largely determine what authenticator apps are available to you. What these apps do is give you a more secure way to log into your favourite apps and accounts. They generate a time-sensitive, one-off code that doesn’t travel through your mobile network, so even if a hacker manages to get the code, it won’t work after 30 seconds.

When you’re looking for an authentication app, make sure it backs up all your account info and encrypts it, just in case you lose or change phones. Some apps that do this already are Microsoft Authenticator, LastPass and Authy. However, Google Authenticator does not.

Use multi-factor authentication (MFA) wherever possible

MFA asks you to use two or more methods of identification before it will let you log in. Typically this is a combination of your password (what you know), a security token (what you have), and a biometric verification (what you are). This creates a layered defence against any unwanted visitors so that even if one method is cracked, there’s others that still need to be addressed.

Don’t reuse your passwords

This is an important point to remember. Cybercriminals often work on the assumption that most people will use the same password for different websites and accounts, so cut them off at the pass by creating unique passwords for every login you have. Make sure you pay attention to the guidelines for passwords and make them as strong as possible. A password manager can help make this process a little easier.

Use a password manager

You aren’t expected to remember all of those unique, complicated passwords for every website you frequent. But it’s also not a good idea to write them down on paper. Using a password manager can take some of the stress out of maintaining your online security (and your sanity!).

Be extra aware when using public WiFi networks

When you’re out and about in airport lounges, cafes or libraries, be extra careful about what you do online. It’s a good idea not to enter in any passwords when in public as you never know who’s watching. If possible, use a VPN too when logging into your online banking platform for an extra layer of security.

Improve your online security with the Geeks

While two-factor authentication isn’t a magic bullet for online business security, it’s a handy extra layer of defence which might help keep hackers at bay. We’re pros at computer and network security, so give us a buzz on 1300 820 744 and we’ll help you get it sorted!


Tech support while you work from home

While working remotely can feel like an absolute gift at times – no rush hour traffic, no suits or heels, an easy school pick up and drop off – when your tech isn’t up to speed, it can be a sweat-inducing nightmare (maybe that’s a slight exaggeration. But you get the point!). That’s why work from home tech support is key when it comes to managing tech issues and using the proper software and applications for a successful workday.

As working from home continues to be the trend (that is fast becoming the normal way to work for many), knowing how to get the tech support you need will allow you to work effectively and with less stress.

Work from home technology


Let’s talk about work from home technology. Finding the right tech can allow you to be more productive and stay on top of your game. Here’s some of what you need for a successful remote work environment.

The right PC

If you’ve been given the choice to spend some time during the week working from home, you may find yourself in the position where you need to upgrade your PC to one that allows you to do your work as well as (if not better than!) you do in the office. Your old PC might not cut it.

When you’re working from home and spending your day in front of your computer, you want to make sure it’s functional and feels good. Think about the work that you do. Do you work with data and spreadsheets? Are you a designer? Maybe you write copy. Depending on your job, your PC is going to change. The way keys feel, having a number pad and having a dedicated graphics card are all considerations (amongst others) you need when you’re working from home. Having the right computer is the first big step to a comfortable work from home experience. Do your homework.

A reliable internet connection

This is a given in the remote work environment! If your work from home technology doesn’t include quality, high-speed internet, you may be in for a painful wake-up call when you try to run your first remote team meeting.

But it isn’t just meetings that make reliable internet important. Collaborating with your team, chat groups, project organisation tools and cloud-based systems to share critical documents for your business are all aspects of remote work that allow a business to successfully run from home. If your internet isn’t working properly, you could miss deadlines or leave clients and colleagues in the lurch. Not fun.

Work from home apps and tech tools

We’ve mentioned before the importance of having an arsenal of work from home apps and tech tools. While you don’t want to oversubscribe and underutilise, having a handful of quality options will make your workday much happier.

Google Workspace gives you access to Google Drive, docs, spreadsheets, chat, video, notes, a collaborative whiteboard and more. It’s a simple and easy way to stay connected and organised with your colleagues and you can give it a 14-day test run to see if it works for you before making the commitment.

Asana allows you to create virtual to-do lists and manage projects so your employees (and yourself) can remain on time and on task. Slack is a great option for team communication, allowing you to create multiple groups and channels specific to projects and departments. You can chat, share documents, video call and integrate with a whole slew of other apps and programs for a streamlined workflow.

An app like Toggl Track is excellent if you need to keep track of the hours you’re working from home. But if you’re an employer wanting to easily track the work of your staff, TimeClick may be a good option for you to explore.

Work from home tech support


As good as all of this sounds, it’s absolutely useless if you run into tech issues! What if your internet goes down? What if your PC goes on the fritz? What if all of your files disappear? If you don’t have access to an in-office tech specialist, it’s important you take the time to plan for the worst (and always hope for the best) tech issue to pop up while you’re working from home, just in case.

Of course, you know the Geeks are here for you to help you solve all of your tech problems and we can come straight to your door. From desktop support and software installations to data recovery and cyber security, having a tech support strategy for your remote work environment can help save you from major headaches in the future.

But if technicians knocking on your door seems like too much of a hassle, there are some other great options out there if you’re hoping to have your problem solved remotely.

Using a program like TeamViewer allows IT specialists to remotely access your computer from anywhere in the world. We repeat, this gives people remote access to your ENTIRE computer. So make sure whomever you’re giving access to is legit and knows what they’re doing! SplashTop is another solid remote support solution. Just use them wisely!

Needing tech help is never fun, but if you can plan for it, it makes the time you do need it that little bit less painful.

Need work from home tech support? Let the Geeks help!


With over 420,000 customers across Australia asking for us to help with their computer repairs, we know a thing or two about tech support. If you’re in a bind at home or at the office, just give us a call on 1300 286 847 and we can help get you sorted.


Home networking guide

It’s incredible to see how far we’ve come from even just 10 years ago in terms of home networking. Back then, Telstra’s pay TV channels and its T-Box Digital Video Recorder were all the rage and ‘internet-ready’ devices weren’t as accessible as they are today. While the ways in which and the ease at which we can access the internet are far greater and streaming services are now considered the norm, one thing that’s still relevant is how to set up your home network.

Why home networking?


Without a solid home network, you might find yourself wondering why the end of series cliffhanger happened 10 minutes into the episode with a spinning wheel of death. But with the right home network, you can have multiple devices connected to your network for a streamlined home office or even a multiroom network that includes your office, kitchen and game or cinema room. And you can bet you won’t miss that cliffhanger!

Nowadays, home networks are set up with a combination of wired (ethernet cable for home network cabling) and wireless connections, depending on what exactly you’re looking for. If you’re a gamer, the speed and stability of wired networks are definitely a plus, and the knowledge the connection won’t randomly drop out is a huge plus for those who work from home.

That being said, the ease at which one can set up a wireless network without having to run cables and the easy access for connection between mobile devices, tablets and the like (smartphones aren’t exactly ethernet cable friendly!) makes wireless an excellent option for most.

With the right set up your home can access quality, secure internet from day to night.

Connection Choices


So what components do you need to properly set up effective home networking and how do you connect them all up within your home? Here’s a basic home networking guide to show you your connection choices as well as the components you’ll need for an effective home network setup.

Wired ethernet


Wired ethernet is a great option when it comes to better internet speed. You also won’t find your connection randomly dropping out. While WiFi signals can fluctuate or have interference, a wired connection doesn’t run into the same problem. That being said, when it comes to creating a solid setup, a combo of wired and wireless connection is a great option to consider.

WiFi


WiFi is…everywhere. With the ability these days to bump up the reach of your WiFi connection with an extender or access point and the simplicity with which you can connect multiple devices, this is obviously what we majoritively use for our home networking.

 

Components for your setup


Modem


This is what gives your home all of that internet gold. Your internet service provider connects a cable from outside the house to inside which plugs into the back of your modem so you can get the internet.

WiFi Router


If you’re not simply plugging a computer into the modem (and let’s be honest, most households need more than one connection point) then you’ll need a router. This is the device that lets you share the modem’s internet connection with all of your devices by connecting the router to the modem with an ethernet cable.

Once it’s up and running, you’ll need to configure it through your computer which includes naming the device and setting up your password authentication.

A WiFi router isn’t limited to wireless connections. If you purchase a router with ethernet ports, you can connect with your wired network devices with ethernet cables for optimum speed and stability should your line of work need this consideration. But as we said before, more often than not many go wireless, which brings us to…

Access Points


Access points connect to your router via an ethernet cable. Once connected to the router, an access point acts as another location for your devices to connect and allows more devices onto your network. They extend your wireless coverage to other rooms or even other floors in your house so you can access your network no matter where you are. Just be sure to place them in rooms and locations that allow you the best coverage and the least interference. In high WiFi usage areas and on shelves to raise them up and keep them out of the way are great options.

Check out this handy home network setup diagram to get a simple visual of how these components connect.

Multi room access


This is the golden ticket to internet access in every room so you can watch your cooking show in the kitchen and follow along step by step, hit that workout video in the bedroom before the day begins or stream your favourite movies in your stylish cinema room…or allow different members of your household to do these things all at the same time!

By utilising access points to expand your network connection, you can create multi room access. We know that connecting to the internet is important for many family members and in many places other than your home office. With the right equipment and a thoughtful setup your home can have high quality internet access to keep you connected for every part of your day.

Do you need help with your home network setup?


Are you feeling unclear about where to place those access points? Wondering whether you should use wired ethernet for your line of work and how on earth to organise that home network cabling?

Our team of experts can help you sort out the what, where and why of your home networking so you can enjoy easy, breezy access to the internet. Give us a call on 1300 642 213 and we’ll help you get sorted.


10 Tips To Protect Your Privacy Online

There’s really never been a time when we’ve been this connected, thanks to the wonders of the Internet. But it’s not all Zoom parties and engaging content – there’s a darker side to the online world and internet privacy is serious business.

It’s not all doom and gloom though – you do have some control over your data online. So to help you protect yourself and your personal information from hackers and the like, we’ve put together our top 10 online privacy tips. We’ve made these tips simple and actionable so you feel safe to browse, shop and share to your heart’s content online.

But first, what does ‘internet privacy’ mean?

Also known as ‘online privacy’, this phrase refers to the amount (or level) of security and protection you have while you’re online for your communications, preferences and any personal data. Internet privacy has become a contentious topic due to countless cyber attacks and data breaches happening around the world each and every day.

Protecting privacy online involves taking the necessary steps to protect your data and devices from unwanted eyes and intruders. Let’s take a look at 10 things you can do right now to tighten up your security.

Online privacy tips to action right away:

1. Protect your devices with passcodes or passwords

Protecting privacy online often starts with the device you use to connect to the internet. Set up your smartphone, tablet and computer with passcodes and/or passwords to add an extra layer of security. And if your device has a biometric login, consider using that as well.

2. Use unique and secure passwords

You leave your personal data vulnerable if you don’t have strong, unique and secure passwords. If you haven’t done it in a while, check your passwords and make sure they’re:

  • not repeated (use different passwords for every login)
  • More than 12 characters long, and
  • Store them in a secure password manager (never write them down on paper).

3. Turn off notifications for your lock screen

When notifications pop up, anyone can see them. This can display personal information to anyone around, so make sure you hide or disable your notifications from your lock screen. Not only is this good for your personal devices, it’s also recommended for any work phone or computer you use regularly.

4. Install (and use) a VPN

A VPN (virtual private network) allows you to access a public network but remain private, which is essential when you access WiFi in public. Internet privacy in this context will help to keep your passwords, financial data and browsing history safe from prying eyes. You can create your own VPN or sign up to one of many existing providers.

5. Enable two factor authentication

While this may be annoying to you, two factor authentication on your apps and accounts adds an extra layer of security that’s not just a username and password. Some of the services you already use offer two factor authentication – Gmail, Dropbox and Xero, for example – so take advantage of this free protection to keep your sensitive data hidden.

6. Check and review all permissions

When you sign up to a new service or visit a website for the first time, you’ll often be asked for permission to access certain data. It’s important that you review these permissions regularly and know exactly what apps and websites have access to. Similarly, be careful of which browser extensions you install and only add ones that you’ll use.

7. Choose apps with end-to-end encryption for messaging

Not all messaging apps are secure – many offer encryption in transit, which means that anything you send is stored on servers at their destination. If that server is hacked, your data will be compromised. End-to-end encryption is where the data is encrypted so even the app you’re using can’t read it. WhatsApp is a great example of this, but other messaging services like Telegram and Facebook Messenger require you to start a secret chat to get end-to-end protection.

8. Don’t share your personal phone number and main email address

Have you started receiving a tonne of spam? Chances are your email address or phone number has been leaked. Instead of using your main contact details for online purchases or joining mailing lists, you might like to create a separate account. That way you can filter out that spam and enjoy a little more internet privacy.

9. Avoid public storage for your private data

You might see a lot of oversharing happening on social media, but it happens in other places as well. Public storage apps or websites, like Google Docs or Dropbox, aren’t designed for storing sensitive data – don’t keep your passwords or bank account information there. Use a password manager or password protected server so you know your data won’t end up in the wrong hands.

10. Clear that cache!

This tip is simple and will only take you a few minutes. Periodically clear the cache on your website browser to remove your search history, clear any cookies (that’s how your online habits are tracked) and any saved personal data. To do this, navigate to your browser settings and under ‘privacy and security’ you’ll find ‘clear browsing history’ (or similar).

How to protect your privacy on social media

Facebook, Instagram and other social media platforms know a lot about you already. They reveal information to the world about you that you might not even realise is available. Head over to the security settings of any platforms you’re part of and make sure you’re aware of what other people can see, then take steps to tightening your privacy by adjusting the settings to a level that makes you feel comfortable.

Need help with your internet privacy? Ask the Geeks!

Protecting privacy online is something our Geeks are very passionate about. If you need assistance with computer and network security, give us a call on 1300 286 847 – let’s boost your internet privacy so you can enjoy browsing, shopping and streaming online.


How do I find my iPhone when it’s in Lost Mode?

If you’re an Apple user, you might have already heard of a built-in feature designed to protect your device if you lose it. ‘Lost Mode’ safeguards your Apple products and can help you find your iPhone if you’ve lost or misplaced it.

To help you secure your Apple devices, let’s explore what Lost Mode is and how you can use it to find your devices when in need.

What does Lost Mode do?

‘Lost Mode’ lets you lock your iPhone, iPad, Apple Watch or other newer model Apple device so that whoever has it can’t get into your personal information. Lost Mode also tracks the location of your device so long as it stays turned on and connected.

If your device is offline or its battery has died, don’t panic – Lost Mode will kick in if you’ve activated it when the device next connects to a network.

For Lost Mode to work, it needs to be turned on before the device goes missing, otherwise the security of your device might be compromised.

How to enable Lost Mode on your iPhone

To turn on Lost Mode on your iPhone, follow these steps:

  • Navigate your way to your iPhone Settings
  • Tap on your name at the top of the screen
  • Select “Find My”
  • Turn on “Find My iPhone”.

If you’re on a MacBook, click on the Apple icon in the top left corner of your screen and select “System Preferences”. Then, choose “Apple ID” and click the checkbox next to “Find My iPhone” to enable it.

How to activate Lost Mode on iPhone

Turning on Lost Mode can happen a few different ways. If you have another Apple device, open the Find My iPhone app and mark your iPhone as lost. Don’t have another Apple device? Jump on iCloud, log in using your Apple ID and follow the prompts to activate Lost Mode that way. If your device is offline at the time, you can choose ‘Notify me when found’ and Apple will email you when your iPhone is up and running again.

When you activate Lost Mode, you’ll be asked to create a custom message, add a phone number, and set up a passcode. Once you’ve successfully done that, Lost Mode is on.

How do you find a lost iPhone?

Once Lost Mode is active, you can track your iPhone or update the onscreen message or phone number from Find My iPhone on another Apple Device or via the iCloud website. When you locate your iPhone, you’ll need to switch Lost Mode off so you can start using your device again freely.

How do I turn Lost Mode off?

Now that your iPhone is safe in your hands, you can turn off Lost Mode by entering the passcode you originally set – either straight onto your phone or via Find My iPhone or the iCloud website. This passcode is different to your iPhone’s regular passcode, so make sure you don’t confuse the two.

How secure is Lost Mode?

Lost Mode is just as secure as any other part of the IOS system. Even if someone takes your Apple device into an Apple Store to unlock, Apple staff are trained to spot a stolen product and won’t unlock anything that seems suspicious.

Let the Geeks get you up to speed on your iPhone

We know a lot about Apple products, especially how to set them up and keep them secure. Give us a call on 1300 642 213 and put our Geeks on the case!


How to stop receiving spam emails

Your time and attention are so valuable – and the world knows it! No doubt you receive countless emails everyday from other businesses advertising their products, sales and special deals coming up. And while email is super convenient, it’s also prone to spam.

To help you declutter your inbox and gain some much needed mental space, we’ll give you some tips for how to stop spam emails dead in their tracks, as well other handy hints to protect your inbox at the same time.

What is spam email?

Also known as ‘junk email’, spam email is unsolicited messages that are sent in bulk by email. Fun fact: the concept of ‘spam’ originally came from a Monty Python sketch where a couple is in a restaurant trying to order something other than Spam (the popular tinned meat). Vikings start singing in the background about how amazing Spam is and soon it’s all that can be heard – thus creating the idea that spam is everywhere and repetitive!

Tips for how to block spam emails

You don’t have to suffer through all the spam – there are ways you can clear your inbox and make sure that only the important messages get through. Let’s take a look.

Train your email spam filter

Most modern email services, like Gmail or Outlook, have built-in filters to detect when a message arrives and is either junk or fraudulent. They tend to ‘red flag’ these emails and send them directly to your spam or junk folder. You do have the ability to customise these settings so your email client knows what’s junk and what’s not.

In Gmail, for example, it’s a good idea to review your spam folder each week. Mark any emails that actually aren’t’ junk as ‘Not Spam’ so they don’t end up in the spam folder again. Similarly, if an email arrives in your inbox and Gmail thinks it’s junk, a message will appear at the top of the email asking you to report whether or not it’s spam. The more often you do this, the better trained your spam filter will become, saving you time and potential headaches down the track.

Unsubscribe from email lists

If an email lands in your inbox that you don’t recognise and aren’t interested in anymore – especially one that looks like it was sent en masse – scroll down to the bottom of the email itself and click ‘unsubscribe’. You can do this with any email that’s been sent in bulk and it’s a great strategy to use to reduce the amount of email you get on a regular basis. Or an even better option is to not subscribe to lists unless you’re really interested in getting that mail.

Use a different email address

If you’re big into online shopping, you’ve probably been subscribed to an email list everytime you make a purchase. To save you from an overload of emails, a good work around is to create a separate email address dedicated solely to online shopping. While it won’t prevent the spam from arriving, at least it will be separate to your work email and you can retain some control over what email lists you stay on and which you give the flick!

Try a third-party extension

Still drowning in spam emails? Consider adding a third-party app to help tighten things up. There are some great options for third-party apps that intelligently filter incoming mail before it hits your inbox, giving you the option of keeping or deleting them. A lot of these apps gets smarter over time as you mark which emails are spam and which aren’t (kind of like your regular email filter but more advanced).

Avoid opening spam emails (don’t click!)

This might seem obvious, but if you don’t recognise an email, don’t open it. Especially emails that are sent directly to your junk or spam folder – they could pose a security risk or even leave your data vulnerable. If in doubt, just delete the email.

Don’t put your email address on your website

Spambots trawl the internet looking for email addresses to harvest. If you have a website, avoid displaying your email address on there. You might consider adding a contact form instead with a few key questions, that way only legitimate queries will make it through to your inbox.

Never reply to spam

If you’ve opened an email that looks like spam, don’t reply to it or download any files attached to it. If the email has come from a friend’s address, let them know right away as this may mean their email address has been compromised. Spam can often look very appealing, but if it isn’t a message you were expecting, be very careful about how you handle it.

Are you up to your eyeballs in unwanted emails?

Give the Geeks a call on 1300 642 213 and we can get you all set up with the filters and settings you need to keep your inbox a happy place!


How mobile security works and do you need it

As our lives become increasingly more remote and location independent, the need for mobile devices is on the rise. Many Australians enjoy using multiple mobile devices – such as a smartphone, tablet and computer – to live their lives. Whether it’s responding to work emails, transferring money to a friend or tracking your steps on a fitness app, we’ve become reliant on our portable devices to get the job done.

Phone security is quickly becoming a hot topic as more and more people adopt remote working and choose not to solely use a desktop computer. Let’s take a look at mobile security, why it’s important and what you can do to stay safe online.

Why mobile security?


Mobile security is what protects you online when you’re doing things like sending emails, shopping and using social media. And if you happen to lose your device, mobile security is what you can use to lock it down so no one can access your sensitive data.

There are a few different types of mobile security options, such as anti-theft protection, antivirus and anti-phishing, with options for Android and Apple devices, too.

What kind of mobile security risks are out there?


The risks to mobile devices and wireless security evolve and get more complex each and every year as technology continues to improve. To help you understand the dangers and keep an eye out for the warning signs, let’s take a look at some of the main risks.

Unsecured Wi-Fi networks


Mobile network security is a big deal. Wi-Fi networks that aren’t secure – they aren’t password protected and are publicly available – are more risky than those you use at home with encryption. When you connect to a public Wi-Fi network in a cafe or airport, any personal details stored on your phone or tablet can be at risk if the network is compromised.

Outdated operating systems


It’s important to keep your phone or tablet’s operating system up-to-date to prevent cyberattacks. To increase your phone security, make sure you’ve got the latest version of your operating system and apps.

Malware


Malware is a type of software designed to cause harm to a device. When a mobile phone, tablet or laptop is connected to the internet via bluetooth, USB or Wi-Fi, it’s susceptible to malware transfers. You can use security software to help manage this risk and protect your devices from this kind of threat.

Lost or stolen phones


If you lose your phone, lend it to a friend to use or it’s stolen, it’s at risk of a security breach. Make sure you know where your devices are at all times and take steps to protect your personal data, like using additional password protection.

Anti-theft solutions


If the unthinkable happens and you can’t find your device, there are some actions you can take (both before it goes missing and after) to keep your personal information safe.

Location tracking


Depending on what device you have, you can track a phone or device marked as missing using GPS. This is handy if you’ve lost your phone or believe it may have been stolen.

Automatic camera snapshots


Many devices have the security option to take photos from either the front or back camera and send them to your email. If you suspect someone has taken your phone, you’ll be able to use the photos to identify who has it and where they are.

Be proactive


Make sure you set up passcodes on your devices and activate multi-factor authentication where possible. Planning ahead and layering on these mobile security features set you and your devices up for success in the long run!

Personalised on-screen message


You can set up your device so that it displays a custom on-screen message if you mark it as missing. This message should include a way to contact you, like an alternative phone number or email address.

Do you need Antivirus on your phone?


Installing Antivirus software can help improve your phone security and give you peace of mind when you’re online and using the Internet. Antivirus software is often quite affordable and can perform the following tasks and more:

  • Real-time scanning: Your antivirus software can scan incoming emails, websites and messages to make sure they’re safe.
  • On-demand scanning: If your phone starts acting strangely, you can use Antivirus software to do a quick scan to see what’s happening on your device.
  • Anti-Phishing: This feature can help you avoid any scam websites as your Antivirus software will flag websites if they seem unsafe or may steal your personal information.

Stay safe on-the-go with the Geeks!


We can set up your computer and network security, as well as your iPhone and tablets, so you stay safe online and make the most of your devices. Just give the Geeks a call on 1300 769 448 to get the ball rolling.


What is bandwidth and how can you improve Internet bandwidth?

As more and more people start working from home (especially since the start of 2020), the quality of your online experience becomes more of a focal point. It all comes down to one thing: bandwidth. Whether you’re streaming movies and TV shows or doing a little online shopping, having slow Internet can be downright frustrating.

In this article, we’ll explore bandwidth and how you can boost it so you’re able to enjoy all that the Internet has on offer!

What is bandwidth?

When we talk about bandwidth, what we’re talking about is the amount of data that can be uploaded and downloaded from your device or within a network during a specific timeframe. You’ll typically see this measured in megabits per second (Mbps) because it’s the volume of information that’s transferred.

What’s the difference between speed and bandwidth?

Bandwidth is commonly confused with speed but the two concepts are different things. Speed refers to how quickly information can be transferred, while bandwidth is how much information can be transferred each second.

Speed and bandwidth are interrelated, but they’re not mutually exclusive – what we mean by this is that you might expect a device with a high bandwidth to be fast, but this isn’t always the case. There are many factors that contribute to fast Internet speeds and bandwidth is one of the most important ones.

Why bandwidth is important

Bandwidth is important because it determines loading time for anything published online. It affects every industry too. Need to transfer some money? Or maybe you’re launching a new, complex tech product at work. You’ll need bandwidth to make it happen!

Bandwidth and data transmission explained

To explain bandwidth and data transmission, we first need to understand how data transfer works. When data is sent through a network from one device to another, the data is sent in small parts, called packets. Inside each packet is a heading that carries information about the data and how it needs to be put back together when it arrives at its destination. Bandwidth refers to how much information can be sent at once – so a higher bandwidth means more data can be sent across in one go.

More bandwidth is helpful when you’re trying to send and receive bigger or more complicated file types. Perhaps now you’re starting to get an idea of how bandwidth might be affecting the videos you watch, the images you send and even the work you do on a daily basis online.

How to check router bandwidth

If you’re a little worried about your router’s bandwidth (or don’t actually know what it is), you can check it – but some routers don’t make it easy. You may have to use third party software to give you a hand or even download an app (especially if you use Mac) to monitor your bandwidth and how it’s being used.

How to improve Internet bandwidth

There are a fair few ways you can boost your bandwidth, some of which won’t cost you a cent! Let’s take a look.

Change the location of your router

When it comes to wireless networks, proximity is everything. So if your Internet is slow or the downloads are taking too long, consider moving your router closer to your devices. Place the router in an open space away from anything that might get in the way, like dense brick walls. Other devices, including your neighbour’s Wi-Fi, can also disrupt the connection, so try to keep as clear a path as you can between devices and the router.

Update firmware

If you’ve had your router for a little while now, it might be time to update its firmware. You might not get a notification to do this, so be proactive and log onto your router’s admin dashboard and make sure everything is up to date.

Upgrade your Internet plan

Love streaming movies or do a lot of online gaming? You might benefit from an Internet plan that has a higher Mbps. More bandwidth will also let you connect more devices to your Wi-Fi with less interruptions, so it’s a good option to explore.

Have you tried rebooting?

This one may seem a little obvious, but since routers are often on 24/7, frequent rebooting can help strengthen the Internet connection. If that fails to work, you might like to get a tri or dual-band router for a stronger signal.

Get plugged in!

If your device is staying in one spot, plug into an ethernet cable. This will give you more bandwidth as you’ll be directly attached to the source. It’s well known that wireless is slower than a wired connection, so if you need more speed, plug in.

How secure is your network?

Bandwidth and internet speed are important, but so is the safety of your connection. Give us a call on 1300 642 213 and our Geeks can take a look at your network security and offer ways to strengthen it, or even help you set up your wireless network so you can get the most out of it.


Battle of the best video conferencing apps

Video conferencing used to be reserved just for international clients and fancy board rooms, but that’s not the case in 2020. Thanks to the COVID-19 pandemic, video conferencing has become the norm for work, socialising and even events. But when it comes to connecting virtually, what’s the best video conferencing app or software?

In this article, we’ll show you who the big players are (you’re probably already using their platforms) and do some quick comparisons so you can choose which one is right for you.

What is video conferencing?

Video conferencing allows people in different locations to have a face-to-face meeting without needing to be in the same place at the same time. In our increasingly global world, video conferencing allows people to connect across the world and in different timezones, all with a few clicks.

The big players in video conferencing

There are a lot of different platforms and services where you can connect via video with colleagues, friends and family. Let’s take a look at the major brands paving the way and highlight a few of their key features and benefits.

Zoom

Founded in 2011, Zoom has become the market leader in video conferencing. It’s free to create an account and you can host up to 100 people for 40 minutes. The paid plans give you more flexibility for attendees and longer meeting times. Zoom is great for meetings and chat, webinars and team meetings. You can even record sessions and store them on the Cloud for an additional fee.

Microsoft Teams

Microsoft’s video conferencing platform, Microsoft Teams, has a lot of features that many corporate businesses love. It integrates with familiar programs like Word, PowerPoint and Excel to offer teams live collaborative editing, plus its available in 53 languages, making it a very popular global option. It has video and audio calling capabilities as well as screen sharing and recording like Zoom.

Skype

One of the longest running video conferencing apps, Skype is now owned by Microsoft and offers a variety of ways for you to connect with people around the world. One of the best things about Skype is the ability to call landline or mobile phones at really great rates, so if someone isn’t on Skype, that’s okay – you can reach them on their phone number. Plus, you can also send text messages from Skype too!

Google Meet

Google Meet is Google’s video conferencing software and is part of a two app replacement for the now defunct Google Hangouts (Google Chat is the other app). Anyone who has a Google account can use Google Meet for free for up to 100 people for 60 minutes. It has live captioning and the ability to screen share. It also integrates with Google and Microsoft Office apps.

Who has the best video conferencing app?

When it comes to the best video conferencing app, it’s all about figuring out what you need to use it for. Do you want to collaborate with your team, host events or just socialise occasionally with friends and family? The sky’s the limit these days but working out your top three needs for how you’d like to connect will help you narrow down your search and choose the right platform for you.

Zoom vs Skype

Zoom is the preferred option by many businesses because of its reliability and excellent video quality. Skype, on the other hand, also has many of the collaborative features plus the ability to call landline and mobile phones. You can use Skype like a regular phone or set up meetings too. If you’re part of a large enterprise level team though, Zoom may be the better option to host more people at the same time.

Zoom vs Teams

This is a hard one as both apps have very similar features. If you have a Microsoft operating system, Teams is a great option purely for how easily it will integrate with other apps and software. That being said, Zoom also has a lot of options for integrations with Microsoft Office. In this case, it may be a choice of personal or business preference as both provide an outstanding product.

Google Meet vs Zoom

Similar to above, both Google Meet and Zoom offer similar benefits, but you do have to have a Google Account to create meetings. If everything you use is Google based, then for convenience and integration it may make more sense to stick with Google. Especially since the entry level free option has a 60 minute time limit on it (compared to Zoom’s 40 minute cap).

Do you need help picking the best video conferencing software for you or your business?

Regardless of which option you decide to go with, we can help you! Give the Geeks a call on 1300 642 213 and we can provide advice on what software options to consider, then get you all set up once you’ve made your choice!


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